In this episode of the Bold Business Podcast, Ros Jones discusses the often-overlooked topic of burnout, emphasising that it doesn't arise suddenly but builds up over time. Ros shares her personal experiences with burnout and highlights the importance of self-leadership in recognising and addressing emotional load before it leads to burnout. Ros also outlines that the World health Organisation (WHO) now recognises Burnout as an official illness and delves into the subtle signs of burnout, the need for compassion in leadership, and the systemic nature of burnout in organisations. The conversation culminates in a discussion of the 12 stages of burnout, urging listeners to take ownership of their well-being and foster a culture of awareness and support.

Episode Takeaways

• Burnout often starts quietly, long before it becomes visible.
• Self-leadership is crucial in recognising emotional load.
• Noticing early signs of burnout can prevent escalation.
• Compassion in leadership is essential for well-being.
• Burnout is a systemic issue, not just a personal one.
• The journey to burnout can take years to unfold.
• High performers are often at risk for burnout.
• Awareness of personal habits can help break burnout cycles.
• Organisations must support their employees to prevent burnout.
• Taking ownership of one's career is key to avoiding burnout.
• The WHO now recognises Burnout as an official illness

Find out how Ros Jones can support your business:
https://rosjones.co.uk/contact/

Read about the 7 pillars of wellbeing from last week's episode:
https://rosjones.co.uk/the-7-pillars-of-wellbeing-a-practical-foundation-for-balanced-business-success/

In this episode of the Bold Business Podcast, host Ros Jones explores the correlation between wellbeing and self leadership, and why balanced wellbeing is essential for sustainable business success. Drawing on the seven pillars of wellbeing and her own lived experience, Ros challenges the traditional view that wellbeing is only about physical health or resilience.

She shares how neglecting key areas of wellbeing can lead to burnout, reduced performance, and dissatisfaction—and why self leadership is the foundation for leading others effectively.

Key takeaways:

• Wellbeing is a system, not a single habit
• Self leadership underpins long-term success
• Leaders often overlook key areas of wellbeing
• Self-care is a strategic advantage, not a luxury

Find out how Ros Jones can support your business:
https://rosjones.co.uk/contact/

Read more about the 7 pillars of wellbeing:
https://rosjones.co.uk/the-7-pillars-of-wellbeing-a-practical-foundation-for-balanced-business-success/

In this episode of the Bold Business Podcast, host Rose Jones discusses the critical role of customer service in business success. Ros highlights that while having a great product is important, poor customer service can lead to business struggles. She outlines nine practical ways to enhance customer service, focusing on consistency, clear communication, setting and exceeding expectations, maintaining customer relationships, and training teams. Great customer service not only retains customers but also turns them into advocates for the business.

Takeaways

• Customer service is essential for business success
• Lead generation is costly; retaining customers is easier
• Consistency creates trust and builds loyalty
• Clear communication is vital for good customer service
• Under promise and over deliver to impress customers
• Aftercare strengthens customer relationships
• Raving fans can become your best marketers
• Complaints should be welcomed as opportunities for improvement
• Training your team is crucial for consistent service
• It's okay to let go of bad customers for a healthier business
• Communicate clearly and like a human

Find out how Ros Jones can support your business: https://rosjones.co.uk/contact/