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  • EP358: Joan Johnston - The Customer Whisperer

    EP358: Joan Johnston - The Customer Whisperer
    Mar 5 2026

    "Listening isn't just about hearing words. It's about understanding the emotions behind the words."

    Great service rarely comes from scripts or policies. It comes from simple human moments. When people feel seen, heard, and valued, something powerful happens—trust grows, relationships deepen, and even small interactions become memorable. The real opportunity often hides inside frustration. Complaints aren't just problems to solve; they're signals pointing to where connection and service can improve. The difference between an ordinary interaction and an extraordinary one is usually just attention, empathy, and a willingness to truly listen.

    Joan Johnson calls this becoming a "customer whisperer." Drawing on more than five decades of leadership experience, she explains how listening carefully, responding with empathy, and noticing small details can transform everyday service moments. Joan also reframes complaints as valuable feedback—opportunities that reveal what customers truly need and how organizations can serve them better.

    Joan is an award-winning author, keynote speaker, and transformational coach with more than 50 years of experience in public service, including leadership roles with the Ontario government. Today she helps leaders build cultures of empathy, resilience, and exceptional service.

    You can find Joan's book and more info at:

    TheCustomerWhispererbook.com

    On Amazon: https://a.co/d/0ikt2Rij

    The Customer Whisperer: Turning Complaints Into Compliments With The Wave Of Your Wand

    linktr.ee/JoanCustomerWhisperer

    Raymond Aaron has shared his vision and wisdom on radio and television programs for over 40 years. He is the author of over 100 books, including Branding Small Business For Dummies, Double Your Income Doing What You Love, Canadian best-seller Chicken Soup for the Canadian Soul, and he co-authored the New York Times best-seller Chicken Soup for the Parent's Soul. Raymond's latest, co-authored book is The AI Millionaire's Path: Discover How ChatGPT‐Written Books Become Bestsellers and How They Can Make You a Millionaire Author!.

    www.Aaron.com
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    17 Min.
  • EP357: Deevo Tindall - Creating Your True Brand

    EP357: Deevo Tindall - Creating Your True Brand
    Feb 26 2026
    "No matter who you think you are… if the person you are supposed to be serving doesn't feel the same way then there's a disconnect." Creating a true brand begins with self-awareness. Your brand isn't your logo, your website, or your social feed—it's how people experience you. Every touchpoint shapes perception, and perception shapes opportunity. When identity and messaging are aligned, business becomes magnetic instead of manufactured. True branding requires deep discovery, clarity of values, and intentional communication that connects across different audience layers. Deevo Tindall explains how storytelling evolved from photography into strategic brand architecture. He shares how entrepreneurs often struggle not with talent, but with translating their identity into language their market understands. From reengineering a real estate broker's messaging to building a mobile IV clinic brand from scratch, Deevo shows how clear positioning can transform income and lifestyle. His core lesson: perception is reality—and alignment between identity and audience expectation is everything. Deevo Tindall is a brand architect, speaker, and host of the Branding Laboratory podcast. With over 15 years in corporate and entrepreneurial storytelling, he helps leaders stop performing and start building from identity. His work blends strategy, intuition, and empathy to create brands with purpose and soul. Learn more & connect: https://thebrandstoryteller.com Retreat: "The Alchemist Retreat" Raymond Aaron has shared his vision and wisdom on radio and television programs for over 40 years. He is the author of over 100 books, including Branding Small Business For Dummies, Double Your Income Doing What You Love, Canadian best-seller Chicken Soup for the Canadian Soul, and he co-authored the New York Times best-seller Chicken Soup for the Parent's Soul. Raymond's latest, co-authored book is The AI Millionaire's Path: Discover How ChatGPT‐Written Books Become Bestsellers and How They Can Make You a Millionaire Author!. www.Aaron.com
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    24 Min.
  • EP356: Nkrumah Mensah - Anne Of Survivor

    EP356: Nkrumah Mensah - Anne Of Survivor
    Feb 19 2026
    "There are so many good stories that don't get out there because the industry is difficult and people give up." Freedom always sounds heroic—until you realize it costs something. Some people accept the life handed to them. Others feel the tension between loyalty and identity. This episode explores the story of what happens when a young woman refuses an arranged future that would elevate her family—but imprison her spirit. The story unfolds in a historical setting where walking away isn't symbolic rebellion—it's dangerous. Growth here isn't fantasy empowerment. It's conflict, consequence, and the uncomfortable realization that sometimes the very thing you run from is part of who you are. Nkrumah Mensah shares how Anne Of Survivor evolved from a single idea into a seven-book series after young readers demanded more. What began as a story about escaping expectation became something deeper: identity, belonging, and the ripple effect of one bold decision. Nkrumah also reveals how her characters "talk back," how dyslexia shaped her journey into storytelling, and why empowering even ten girls is success enough. Nkrumah is a novelist based in Greensboro, North Carolina. A commercial construction professional by day and writer by night, she comes from a long line of storytellers and is now bringing those voices to the page for the first time. Learn more & connect: Book: Anne Of Survivor by Nkrumah Mensah Instagram: @thenkrumahmensah Also mentioned: Harry Potter Lord of the Rings Raymond Aaron has shared his vision and wisdom on radio and television programs for over 40 years. He is the author of over 100 books, including Branding Small Business For Dummies, Double Your Income Doing What You Love, Canadian best-seller Chicken Soup for the Canadian Soul, and he co-authored the New York Times best-seller Chicken Soup for the Parent's Soul. Raymond's latest, co-authored book is The AI Millionaire's Path: Discover How ChatGPT‐Written Books Become Bestsellers and How They Can Make You a Millionaire Author!. www.Aaron.com
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    22 Min.
  • EP355: Albert Bramante - From Brain Deficient To PhD

    EP355: Albert Bramante - From Brain Deficient To PhD
    Feb 12 2026
    "One of the premises of my book is that we are all our own worst enemy staring ourselves in the mirror a lot of times. It's not other people. It's ourselves." Self-doubt is often mistaken for weakness, but it is frequently a byproduct of growth. High achievers, performers, executives, and entrepreneurs alike can struggle with imposter syndrome—even at the height of success. The key is not eliminating the feeling entirely, but reframing it. By examining past achievements, challenging distorted internal narratives, and replacing generalizations with evidence, individuals can move beyond self-sabotage. Small psychological shifts can produce profound professional breakthroughs. When identity aligns with action, momentum follows. Albert Bramante shares how early medical and educational predictions placed severe limits on his future. Born premature and labeled unlikely to succeed academically, he transformed those expectations into fuel. After shifting from average performance to academic excellence, he eventually earned a doctorate and built a career coaching performers and executives. Albert emphasizes confronting "deletions, distortions, and generalizations" in thinking patterns. One client's subtle shift in personal power led to major television roles, illustrating how internal transformation drives external results. Albert is the CEO of Bramante Artists, representing talent across Broadway, film, television, and commercial media. With over 20 years at the intersection of psychology, performance strategy, and higher education, he helps creatives and professionals break through fear and self-sabotage to unlock sustained, purpose-driven success. Learn more & connect: www.linkedin.com/in/albertbramante www.linktr.ee/albertbramante Raymond Aaron has shared his vision and wisdom on radio and television programs for over 40 years. He is the author of over 100 books, including Branding Small Business For Dummies, Double Your Income Doing What You Love, Canadian best-seller Chicken Soup for the Canadian Soul, and he co-authored the New York Times best-seller Chicken Soup for the Parent's Soul. Raymond's latest, co-authored book is The AI Millionaire's Path: Discover How ChatGPT‐Written Books Become Bestsellers and How They Can Make You a Millionaire Author!. www.Aaron.com
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    27 Min.
  • EP354: G. Michael Hopf - Cries Of A Dying World

    EP354: G. Michael Hopf - Cries Of A Dying World
    Feb 5 2026
    "The value of things becomes zero when time is all you have left." When systems fail, it isn't technology that determines what happens next—it's human behavior. Crisis strips away social norms and exposes how people respond to fear, scarcity, and uncertainty. Some move toward responsibility, others freeze, and some exploit the chaos. Preparedness, emotional regulation, and values become the difference between cooperation and collapse when order disappears. G. Michael Hopf explores these dynamics through apocalyptic fiction grounded in realism. Drawing from lived experience, he focuses less on destruction and more on why people act the way they do under pressure. From EMP-driven grid failure to extinction-level events, his stories examine panic, opportunism, leadership, and moral choice—especially the moment when one person's action gives everyone else permission to cross a line. Michael is a Marine Corps combat veteran and USA Today bestselling author with over 40 novels published and more than two million books sold. He is also a publisher, entrepreneur, and advocate for preparedness, resilience, and intentional living shaped by loss, discipline, and responsibility. Learn more & connect: More info on Michael, his many books and Beyond The Fray Publishing can be found at: https://www.gmichaelhopf.com/ Also in this episode: Meditations – Marcus Aurelius Raymond Aaron has shared his vision and wisdom on radio and television programs for over 40 years. He is the author of over 100 books, including Branding Small Business For Dummies, Double Your Income Doing What You Love, Canadian best-seller Chicken Soup for the Canadian Soul, and he co-authored the New York Times best-seller Chicken Soup for the Parent's Soul. Raymond's latest, co-authored book is The AI Millionaire's Path: Discover How ChatGPT‐Written Books Become Bestsellers and How They Can Make You a Millionaire Author!. www.Aaron.com
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    29 Min.
  • EP353: Dr. Elliot Justin - Sex and Heart Attacks

    EP353: Dr. Elliot Justin - Sex and Heart Attacks
    Jan 29 2026
    "This is not just some sex toy. We are using this device to challenge question." As technology develops in the modern world, the medical sector has gotten more involved, leading to new, innovative strides at every turn. Smartphones, smart watches, and specialized rings have been created with the purpose to assist people in managing and keeping track of their health day-to-day, and each technological leap taken requires massive research and consideration. Cardiovascular health is a leading health concern in men's lives, and keeping track of the potential decline of heart health used to be inaccessible to most. But this all has just become infinitely easier. How does cardiovascular health affect men's sexual health? Dr. Elliot Justin, founder of Firm Tech Inc., an emergency room doctor, works alongside a team of people just as passionate as him about making changes to the way people can manage their healthcare. In this episode, he talks about one of his ideas put into action- a redesigned erection ring which documents information relevant to cardiovascular health, with the information easily accessible to any user through an app on a personal smartphone via Bluetooth. Join Dr. Elliot in the fascinating conversation, where he discusses what design changes have been made to transform what was once considered a sex toy into a viable healthcare tool, and how this device has changed the way 85,000+ men have handled their healthcare. Take a look behind the scenes in the making of the TechRing, where vascular health meets sexual health. Learn more & connect: www.myfirmtech.com Elliot@myfirmtech.com LinkedIn: https://www.linkedin.com/in/elliot-justin-md Facebook: https://www.facebook.com/DoctorElliotJustin Instagram: https://www.instagram.com/drelliotjustin Raymond Aaron has shared his vision and wisdom on radio and television programs for over 40 years. He is the author of over 100 books, including Branding Small Business For Dummies, Double Your Income Doing What You Love, Canadian best-seller Chicken Soup for the Canadian Soul, and he co-authored the New York Times best-seller Chicken Soup for the Parent's Soul. Raymond's latest, co-authored book is The AI Millionaire's Path: Discover How ChatGPT‐Written Books Become Bestsellers and How They Can Make You a Millionaire Author!. www.Aaron.com
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    21 Min.
  • EP352: Mario Lamarre - Real Estate At Sea

    EP352: Mario Lamarre - Real Estate At Sea
    Jan 22 2026
    "It takes a long time to build these deep connections that people need to be successful in real estate." Connection is as powerful of a tool to the real estate investment world as real estate itself. The network you build could be vital to your career successes, but maintaining connections takes time and effort, creating a large barrier to the accessibility of opportunities for those in an already demanding career. What can be done to help others and leave room for your own success in the process? In this exclusive interview with Mario Lamarre, the conversation dives deep into the power of networking events through the lens of Mario's own networking event--- Real Estate Investor Summit at Sea, a unique networking opportunity which takes place on a cruise ship. Personal anecdotes are shared, as well as the mindsets which push them to keep innovating. The pair discuss not only what networking has done for them in the past, but what it can mean for all real estate investors' futures. Mario Lamarre, host of the Five Questions podcast, is a speaker and real estate investor who thrives on uncovering the powerful insights of real estate, business, and branding. His passion for connection with others and learning, alongside his entrepreneurial spirit, has made him a leading voice in his community. Learn more & connect: Join Mario and friends on the luxurious MSC World America for a 7-night real estate investors' cruise. Learn more and register at https://www.reiatsea.com/. Raymond Aaron has shared his vision and wisdom on radio and television programs for over 40 years. He is the author of over 100 books, including Branding Small Business For Dummies, Double Your Income Doing What You Love, Canadian best-seller Chicken Soup for the Canadian Soul, and he co-authored the New York Times best-seller Chicken Soup for the Parent's Soul. Raymond's latest, co-authored book is The AI Millionaire's Path: Discover How ChatGPT‐Written Books Become Bestsellers and How They Can Make You a Millionaire Author!. www.Aaron.com
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    26 Min.
  • EP351: Eric McHugh - Giant Improvement In Dating App

    EP351: Eric McHugh - Giant Improvement In Dating App
    Jan 15 2026
    "After the match is made, it can switch from a relationship to a relationship butler." Dating apps, like a lot of other technology can be harmful to people. Developers who put profit before people are apt to use algorithms, and now AI, to manipulate people into creating profits. The strongest relationships are built on real alignment, not endless choice or surface-level attraction. What if an app was designed to understand people deeply and adapt over time? It would increase the odds of meaningful connection. The core principle here is simple: fewer matches, better matches, and continued support after the introduction. Eric McHugh joins us to introduce Dataing, a 'data driven' dating app. Built to help move beyond swipe culture, profiles are generated and refined using real-world signals rather than self-promotion, allowing compatibility to surface naturally. Once two people connect, the app evolves into a relationship concierge. From suggesting dates to helping navigate moments of friction, Dataing is designed to support the relationship itself, unlike some dating apps that see the success of their app as a direct threat to profits. Eric is a serial entrepreneur focused on building tools that improve how people connect and live. Through Dataing and its concierge layer, CupidAI, his work centers on making deep, meaningful relationships more accessible—by designing technology that serves people, not attention metrics. Learn more & connect: https://dataing.io/https://www.linkedin.com/company/dataing1/ https://apps.apple.com/us/app/dataing/id6478563884 Raymond Aaron has shared his vision and wisdom on radio and television programs for over 40 years. He is the author of over 100 books, including Branding Small Business For Dummies, Double Your Income Doing What You Love, Canadian best-seller Chicken Soup for the Canadian Soul, and he co-authored the New York Times best-seller Chicken Soup for the Parent's Soul. Raymond's latest, co-authored book is The AI Millionaire's Path: Discover How ChatGPT‐Written Books Become Bestsellers and How They Can Make You a Millionaire Author!. www.Aaron.com
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    18 Min.