In this episode of Real Estate Unscripted, Darryl Davis sits down with Tiffany McQuaid, Regional Director of Strategy and Performance at SERHANT., for a conversation that left listeners feeling encouraged, grounded, and inspired.

Tiffany brings decades of experience as a strategist, leader, and mentor in real estate. Before joining SERHANT., she served as President of McQuaid & Company, building one of Southwest Florida’s most respected brokerages. She’s also an author, speaker, and lifelong advocate for thoughtful leadership and growth.

But this episode goes far beyond titles and accomplishments.

In a deeply human conversation, Tiffany shares insights on creativity, patience, responsibility, and what it truly means to meet people where they are. She talks about leading without frustration, using your gifts in a way that lifts others, and why joy and excellence are not opposing forces—but essential partners.

The response to this episode was extraordinary. Listeners didn’t just learn something — they felt something. Many shared how seen, steadied, and reminded they were of why this business, at its best, is still about people.

In this episode, you’ll hear:

• Why leadership starts with empathy and clarity
• How creativity fuels long-term success
• What it means to lead without overwhelming others
• Why joy is not a distraction from performance — it’s a driver of it
• Lessons that apply far beyond real estate

If you’ve been needing perspective, reassurance, or a reminder that meaningful leadership still matters, this is a conversation you won’t want to miss.

What does it take to turn a bold idea into a global real estate powerhouse?

In this episode, Darryl Davis sits down with Mike Green, International Managing Director and co-owner of Harcourts International, for a candid conversation about leadership, values, and building success that lasts.

Mike started his real estate career at just 19 years old in New Zealand and quickly built the #1 Harcourts franchise in the country. In 1997, he made a bold move to Australia—despite skeptics who said he’d be back home within six months. Instead, Mike helped transform Harcourts into one of the world’s largest real estate networks, now spanning 900+ offices across 11 countries and generating tens of billions in annual sales.

Under his leadership, Harcourts has been named New Zealand’s Most Trusted Real Estate Brand for 12 consecutive years, a reflection of Mike’s belief that doing the right thing always wins—even when it means coming in second.

In this episode, Mike shares:

• How values and culture fueled Harcourts’ global growth
• What most leaders get wrong about scaling internationally
• Why trust matters more than speed in long-term success
• Lessons learned from building a true family legacy in business

Whether you’re leading a brokerage, growing a team, or simply looking to build a business with purpose, this conversation offers rare insight into what it really takes to lead at the highest level—without losing what matters most.

In this episode of Real Estate Unscripted, Darryl Davis sits down with Todd Hetherington and Jason Carrier of CENTURY 21 New Millennium to unpack what it truly takes to build a profitable, resilient real estate brokerage in today’s rapidly changing market.

Todd, founder and CEO, and Jason, president, share nearly four decades of leadership lessons - from navigating shrinking margins and industry lawsuits to building multiple revenue streams, embracing AI, and creating a culture where agents and leaders thrive.

This is a candid, no-fluff conversation about:

• Why brokerages can’t survive on commission splits alone
• How to decide which ancillary services to bring in-house
• The real role of AI in compliance, contracts, and lead generation
• Why training must continue well beyond an agent’s first year
• The leadership mistakes that quietly kill organizations
• How agents can protect their value in a post-settlement market

Whether you’re a broker-owner, team leader, or agent who wants to think like a CEO, this episode delivers real-world strategy, hard-earned wisdom, and practical insights you can apply immediately.

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⏱️ Timestamps / Chapters

00:00 – Welcome to Real Estate Unscripted
02:30 – Introducing Todd Hetherington & Jason Carrier
04:30 – CENTURY 21 New Millennium’s growth across multiple states
06:00 – Todd’s founding principles: fun, fairness, and the “harder right”
09:00 – Why every agent should think like a business owner
11:00 – Jason’s leadership transition & getting out of the “ivory tower”
14:00 – Listening vs. leading: why visibility matters
16:00 – Building a full-service brokerage: mortgage, title & relocation
19:00 – Which ancillary services brokerages should add first
22:00 – Why profitability matters more than volume or bragging rights
25:00 – The danger of relying only on commission splits
28:00 – AI in real estate: compliance, contracts, and efficiency
32:00 – How AI is outperforming traditional transaction coordination
35:00 – Using AI without losing authenticity or relationships
38:00 – Training agents at every stage of their career
41:00 – FIRE & Inferno: building agents from 6 to 21+ transactions
44:00 – Why accountability drives real growth
47:00 – Lawsuits, compliance risks, and protecting the brokerage
51:00 – Zillow, data ownership, and the future of lead capture
55:00 – Buyer representation, value, and commission clarity
58:00 – The #1 metric leadership watches: average commission per side
01:01:00 – Leadership mistakes to stop making immediately
01:03:00 – Culture, language, and why naming things matters
01:05:00 – Book recommendation: Leaders Eat Last by Simon Sinek
01:07:00 – Final thoughts on the future of real estate leadership

Risk management. Leadership. Transparency. AI. Culture.

This episode has it all — and it features one of the industry’s most respected voices.

In this episode of Real Estate Unscripted, Darryl Davis sits down with Jessica Edgerton, Chief Legal Officer & EVP of Industry & Learning for Leading Real Estate Companies of the World®.

Jessica became a trusted national voice during the 2024 antitrust settlements for her ability to cut through noise and explain what actually matters for brokers and agents.

In this episode, we cover:

00:00 — Introduction

05:00 — How Jessica found her way into real estate

11:00 — Leadership through clarity, boundaries & freedom

18:00 — The industry’s biggest compliance blind spot

22:00 — Why every brokerage needs an AI policy

26:00 — Buyer compensation, steering & transparency

31:00 — Work–life balance, humor & imperfect leadership

37:00 — Healthy debate & emotional intelligence

42:00 — What great company culture REALLY looks like

49:00 — Agent “moments of truth” that matter most

55:00 — RESPA, lawsuits & what’s coming next

1:03:00 — Jessica’s 2026 market prediction

1:10:00 — Audience Q&A

Who should watch this:

• Real estate brokers + owners

• Sales managers

• Team leaders

• Agents who want to think like leaders

• Anyone who wants clarity about the new era of real estate

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In this episode of Real Estate Unscripted, Darryl Davis sits down with J. Lennox Scott, Chairman and CEO of John L. Scott Real Estate, one of the most respected and enduring brands in the business.

Lennox shares his unique perspective as a third-generation leader, offering insights on what it takes to lead with purpose, maintain a culture of trust, and navigate the rapid changes shaping the real estate landscape today.

Together, Darryl and Lennox dive into:

• 🌍 The mindset shifts that separate thriving agents from struggling ones
• 🧭 How to lead with vision, consistency, and values
• 💬 The importance of culture and community in long-term success
• ⚙️ Why systems, structure, and service are the foundation of sustained growth
• 🔮 The future of real estate — and how agents can adapt now to stay ahead

This episode is packed with inspiration, strategy, and leadership wisdom from one of the most forward-thinking voices in real estate today.

🎧 Tune in and rediscover what it means to lead, serve, and succeed in an ever-changing market.

In this episode of Real Estate Unscripted, Darryl sits down with Michael and Christina Pappas of The Keyes Company—Florida’s largest independent brokerage and a family business approaching its 100th year.

Michael shares wisdom from decades of leadership, carrying forward lessons from his father while navigating mergers, market shifts, and industry challenges. Christina brings fresh perspective as the fourth generation stepping into leadership, balancing tradition with innovation.

Together, they open up about:

• The values and culture that have kept The Keyes Company thriving for nearly a century.
• Navigating the Clear Cooperation Policy (CCP) and the NAR settlement.
• Shifting market realities and how agents can adapt beyond the “COVID hot streak.”
• Why homeownership is transformational—not just financial, but personal and generational.
• How family legacy, leadership, and community impact fuel their work every day.

Whether you’re an agent, broker, or leader, you’ll walk away with powerful insights on legacy, leadership, and creating a business built to last.

In this must-hear episode, Darryl Davis sits down with Hoby Hanna, President of Howard Hanna Real Estate Services—the largest privately held real estate company in the U.S.—for a raw, insightful, and timely conversation about the rapidly changing real estate industry.

They dive deep into:

• The heart and soul of Howard Hanna’s company culture—and why it’s been compared to the “Disney of Real Estate”
• The real story behind the Clear Cooperation Policy (CCP) and why Hoby says it’s time to push back
• What most agents don’t realize about MLS overreach, antitrust lawsuits, and how they affect YOUR business
• How to navigate the new world of buyer agency agreements, compensation changes, and rising legal risks
• The untold danger of agents not adapting—and why the next wave of lawsuits could target individual agents
• How real estate leaders should innovate (not imitate) to build future-proof businesses

With over 68 years of family legacy, 15,000+ agents, and $40B+ in volume, Hoby pulls no punches. If you’re a real estate agent, broker, or team leader who wants to thrive—not just survive—post-NAR settlement, you cannot afford to miss this.

👉 Whether you agree or disagree with the CCP, this interview will challenge your thinking and leave you inspired to take control of your business future.

What happens when two influential voices in real estate challenge the industry’s most debated policy—live and unfiltered? Understanding.

In this powerful, no-nonsense conversation, real estate coach and bestselling author Darryl Davis, CSP, sits down with Rory Golod, President of Growth at Compass Realty, to unpack the Clear Cooperation Policy (CCP) and what it really means for agents, brokers, MLSs, and the future of the industry.

No spin. No fluff. Just the facts that matter.

📌 Topics Covered:
✅ What the Clear Cooperation Policy (CCP) is—and why it matters more than ever
✅ Why Compass is challenging the status quo (and what you should know)
✅ The Compass vs. Zillow battle and what’s at stake for private exclusives
✅ The ripple effect on MLSs, local boards, and NAR’s role
✅ Is Compass disrupting—or saving—the industry with its 3-Phase Marketing System?
✅ Q&A with straight answers to the hard questions

👉 Whether you’re an agent, broker, board leader, or executive—this is the conversation you didn’t know you needed to hear.