In this episode of Real Estate Unscripted, Darryl Davis sits down with Tiffany McQuaid, Regional Director of Strategy and Performance at SERHANT., for a conversation that left listeners feeling encouraged, grounded, and inspired.

Tiffany brings decades of experience as a strategist, leader, and mentor in real estate. Before joining SERHANT., she served as President of McQuaid & Company, building one of Southwest Florida’s most respected brokerages. She’s also an author, speaker, and lifelong advocate for thoughtful leadership and growth.

But this episode goes far beyond titles and accomplishments.

In a deeply human conversation, Tiffany shares insights on creativity, patience, responsibility, and what it truly means to meet people where they are. She talks about leading without frustration, using your gifts in a way that lifts others, and why joy and excellence are not opposing forces—but essential partners.

The response to this episode was extraordinary. Listeners didn’t just learn something — they felt something. Many shared how seen, steadied, and reminded they were of why this business, at its best, is still about people.

In this episode, you’ll hear:

• Why leadership starts with empathy and clarity
• How creativity fuels long-term success
• What it means to lead without overwhelming others
• Why joy is not a distraction from performance — it’s a driver of it
• Lessons that apply far beyond real estate

If you’ve been needing perspective, reassurance, or a reminder that meaningful leadership still matters, this is a conversation you won’t want to miss.

What does it take to turn a bold idea into a global real estate powerhouse?

In this episode, Darryl Davis sits down with Mike Green, International Managing Director and co-owner of Harcourts International, for a candid conversation about leadership, values, and building success that lasts.

Mike started his real estate career at just 19 years old in New Zealand and quickly built the #1 Harcourts franchise in the country. In 1997, he made a bold move to Australia—despite skeptics who said he’d be back home within six months. Instead, Mike helped transform Harcourts into one of the world’s largest real estate networks, now spanning 900+ offices across 11 countries and generating tens of billions in annual sales.

Under his leadership, Harcourts has been named New Zealand’s Most Trusted Real Estate Brand for 12 consecutive years, a reflection of Mike’s belief that doing the right thing always wins—even when it means coming in second.

In this episode, Mike shares:

• How values and culture fueled Harcourts’ global growth
• What most leaders get wrong about scaling internationally
• Why trust matters more than speed in long-term success
• Lessons learned from building a true family legacy in business

Whether you’re leading a brokerage, growing a team, or simply looking to build a business with purpose, this conversation offers rare insight into what it really takes to lead at the highest level—without losing what matters most.

In this episode of Real Estate Unscripted, Darryl Davis sits down with Todd Hetherington and Jason Carrier of CENTURY 21 New Millennium to unpack what it truly takes to build a profitable, resilient real estate brokerage in today’s rapidly changing market.

Todd, founder and CEO, and Jason, president, share nearly four decades of leadership lessons - from navigating shrinking margins and industry lawsuits to building multiple revenue streams, embracing AI, and creating a culture where agents and leaders thrive.

This is a candid, no-fluff conversation about:

• Why brokerages can’t survive on commission splits alone
• How to decide which ancillary services to bring in-house
• The real role of AI in compliance, contracts, and lead generation
• Why training must continue well beyond an agent’s first year
• The leadership mistakes that quietly kill organizations
• How agents can protect their value in a post-settlement market

Whether you’re a broker-owner, team leader, or agent who wants to think like a CEO, this episode delivers real-world strategy, hard-earned wisdom, and practical insights you can apply immediately.

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⏱️ Timestamps / Chapters

00:00 – Welcome to Real Estate Unscripted
02:30 – Introducing Todd Hetherington & Jason Carrier
04:30 – CENTURY 21 New Millennium’s growth across multiple states
06:00 – Todd’s founding principles: fun, fairness, and the “harder right”
09:00 – Why every agent should think like a business owner
11:00 – Jason’s leadership transition & getting out of the “ivory tower”
14:00 – Listening vs. leading: why visibility matters
16:00 – Building a full-service brokerage: mortgage, title & relocation
19:00 – Which ancillary services brokerages should add first
22:00 – Why profitability matters more than volume or bragging rights
25:00 – The danger of relying only on commission splits
28:00 – AI in real estate: compliance, contracts, and efficiency
32:00 – How AI is outperforming traditional transaction coordination
35:00 – Using AI without losing authenticity or relationships
38:00 – Training agents at every stage of their career
41:00 – FIRE & Inferno: building agents from 6 to 21+ transactions
44:00 – Why accountability drives real growth
47:00 – Lawsuits, compliance risks, and protecting the brokerage
51:00 – Zillow, data ownership, and the future of lead capture
55:00 – Buyer representation, value, and commission clarity
58:00 – The #1 metric leadership watches: average commission per side
01:01:00 – Leadership mistakes to stop making immediately
01:03:00 – Culture, language, and why naming things matters
01:05:00 – Book recommendation: Leaders Eat Last by Simon Sinek
01:07:00 – Final thoughts on the future of real estate leadership