Dr. Mira Thoumy is an Associate Professor of Management at the Lebanese American University. She earned a Ph.D. in Operations Management from HEC Montreal, a M.Eng in Project Management and B.Eng in Industrial Engineering from Ecole Polytechnique of Montreal.She has more than 10 years of academic experience where she taught courses in strategy, operations, and project management in top local and international universities. She has also more than 15 years of consulting experience in various sectors such as manufacturing, healthcare, public administration and NGOs. Mira volunteers as VP-Governance at the PMI Lebanon Chapter. She is a certified PMP (Project Management Professional), PMI-PMOCP (Project Management Office Certified Professional) and CSSMBB (Certified Six Sigma Master Black Belt).

Suzanne Hill CQP FCQI, CEng FIMechE is a highly motivated and successful Executive Quality Professional, with global recognition for excellence in problem solving, quality strategy and business improvement.With experience of senior leadership roles within Aerospace and Automotive, Suzanne founded Assured Quality Improvements Limited in 2012 and has since provided manufacturing & logistics quality improvement services in a range of sectors.Suzanne’s main activity now, is training Aerospace standards AS9117 and AS13100, together with Problem Solving and Risk analysis. With this knowledge Suzanne is an associate lecturer at Warwick University.An avid volunteer for the Chartered Quality Institute, Suzanne won the International Volunteer of the Year (2020) and is the Chair of the Derby and Nottingham network, which won the Volunteering Impact award in 2025.CQP FCQI = Chartered Quality Professional, Fellow of the Chartered Quality Institute CEng FIMenchE = Chartered Engineer, Fellow of the Institution of Mechanical Engineers

Dharma is a QHSES (Quality, Health and Safety, Environmental Systems) assurance professional with over 16 years of experience in developing and implementing quality management systems, conducting internal and external audits, performing detailed root cause analysis, risk management, KPI implementation, data analysis and driving continual improvement and digitalisation initiatives. He is a certified Lead Auditor for ISO 9001 and ISO 45001, a Lean Six Sigma Green Belt, and a Certified Key Performance Indicator Professional (C-KPI). Dharma has worked across diverse sectors including manufacturing, engineering services, and oil & gas, gaining deep insights into various industry tools and practices. His multi-sector exposure enhances his ability to tailor solutions to organisational needs. His recent article, “Building a KPI Framework,” was featured in Quality World Spring Magazine 2025, where he simplifies the application of KPIs using the Plan Do Check Act approach, offering practical examples applicable to any industry.He is passionate about quality excellence and continuously advancing systems to deliver measurable business value.