Emotional Intelligence is more important than ever in this age of generative, conversational, and agentic AI.

In this episode, Grant Herbert introduces a new model of Emotional Intelligence, developed through nearly two decades of working with professional services leaders around the world.

This model provides a roadmap to help you navigate your emotions in the age of AI.

You’ll discover the 4 essential areas of development for you and your people.

This episode sets a foundation for further videos where he will unpack each competency in depth throughout the year.

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In this episode, you’ll learn:

• Why Emotional Intelligence matter so much in the intelligence age
• What emotions are and how they unfold in the moment
• Why we need an updated model that is relevant to today
• The 4 areas of emotional intelligence development: Clarity, Control, Connection and Collaboration

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The Emotional Navigation Roadmap™ Framework

Clarity (Self Awareness)
Control (Self Management)

Connection (Social Awareness)
Collaboration (Relationship Management)

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Reflection question:

How do your emotions effect your ability to get the results you want?

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Resources and next steps:

Join the live 20 Minute Transformation sessions where Grant teaches one shift at a time: https://www.professionalservicesleadership.com

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About Grant Herbert:

Grant Herbert is a global leadership expert, author of Professional Services Leadership, and founder of the Professional Services Leadership Academy. He helps professionals develop the leadership capability required to increase their influence, income, and impact without burning out.

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Subscribe for more leadership insights designed specifically for professional services.

Are you doing really well technically?

OK, you have skills and abilities that allow you to do what it is that you've trained to do, but you still feel something's wrong and feel that you're not cutting it. We understand that feeling all too well, not only in my own lives, but in the lives of everybody that we are working with right now around the world, and it's got nothing to do with your technical skills.

In this episode, Grant Herbert shares with you the most important shift of all. Shift 1: Identity – From Conflicted to Congruent

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In this episode, you’ll learn:

• Why you feel stuck right now and how to change that

• The 3 universal fears that control your thinking and behaviour

• How to shift your inner dialogue and change your results

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Resources and next steps:

Join the live 20 Minute Transformation sessions where Grant teaches one shift at a time: https://www.professionalservicesleadership.com/community

⸻

About Grant Herbert:

Grant Herbert is a global leadership expert, author of Professional Services Leadership, and founder of the Professional Services Leadership Academy. He helps professionals develop the leadership capability required to increase their influence, income, and impact without burning out.

⸻

Subscribe for more leadership insights designed specifically for professional services.

Leadership is not what it used to be.

Professional services leaders are operating in a fundamentally different environment. AI, disruption, and increasing complexity have created we call the Intelligence Age, and succeeding in this environment requires a new approach to leadership.

In this episode, Grant introduces his 9 Crucial Shifts Leadership Framework, a roadmap developed from nearly two decades of working with professional services firms globally.

These nine shifts help leaders move beyond transactional management and develop the transformational leadership capability needed for long-term success.

This episode lays the foundation for a deeper exploration of each shift in the coming episodes.

In this episode:

• Why traditional leadership models are no longer sustainable

• The three core areas of leadership development

• The nine leadership shifts required for modern professionals

• How to move from burnout-driven performance to sustainable success

• Why your leadership identity shapes everything else

Key question to reflect on: Which of the nine shifts would most transform your leadership if you focused on it now?

Professional Services Leadership Academy

https://www.professionalservicesleadership.com