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  • Good Service Isn’t Good Enough
    Jun 19 2025

    Most practices obsess over the greeting and forget the goodbye. In this episode, Flint breaks down the full patient journey — from welcome to farewell — and shows you how to create moments that stick, systems that scale, and experiences that keep patients coming back.

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    25 Min.
  • Your Missing Link in New Patient Acquisition Part 3
    Jun 5 2025

    Ready to convert more calls into patients? This episode is a deep dive into the 7 biggest mistakes practices make on new patient phone calls. We cover everything from proper greeting and handling questions to crucial follow-up. Stop the leaks in your patient acquisition – tune in now and get immediate results!

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    25 Min.
  • Your Missing Link in New Patient Acquisition Part 2
    May 29 2025

    You answered the phone – now what? In Part 2 of this series, host Flint Geier dives into the critical next step in new patient acquisition: mastering the initial phone call. Building on the foundation of availability from Part 1, learn how to shift your team's mindset and create a welcoming, efficient experience that converts more callers into scheduled patients.

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    21 Min.
  • Your Missing Link in New Patient Acquisition Part 1
    May 15 2025

    Is your practice unintentionally turning away new patients? In Part 1 of this series, Flint Geier dives into the often-overlooked power of availability. Discover how to calculate the real cost of missed calls and understand why being reachable is the essential first step in mastering the first impression.

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    25 Min.
  • Welcome to the New Patients Now Podcast
    May 2 2025

    Flint Geier has spent over a decade helping doctors scale their practices. As a keynote speaker, trainer, and practice growth expert at the Scheduling Institute, he knows what works — and more importantly, what doesn’t. Now, he’s pulling back the curtain and sharing what he’s seen behind the scenes in the most successful offices in the country.

    If you’re a private practice owner, doctor, or team leader looking to grow your practice and attract more new patients — this podcast is for you.

    We’re thrilled to announce the launch of New Patients Now, a brand-new podcast packed with real strategies, proven systems, and zero fluff.

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    17 Min.