You think you provide a great patient experience. But have you actually walked through it yourself?

In this episode of New Patients Now, Flint Geier shares a real-life experiment: calling three dental offices to schedule a simple cleaning. All three had strong reputations. All three had nice offices. All three likely believe they provide an exceptional patient experience.

And yet… two of them lost the opportunity before the appointment was even booked.

From unanswered calls to capacity bottlenecks to unnecessary friction during scheduling, this episode is a powerful reminder that your patient experience begins long before the clinical care.

If you’ve ever assumed your systems are “probably fine,” this is your wake-up call.

Because 68% of patients leave due to perceived indifference — not bad dentistry.

It’s time for a gut check.

Most practice owners want more new patients — but very few have a realistic, repeatable system for achieving consistent new patient growth.

In this episode of New Patients Now, Flint Geier breaks down a proven framework for setting a new patient baseline your team will understand, believe in, and execute against. You’ll learn how to calculate a realistic starting point, account for seasonality, and turn new patient numbers into a daily focus that drives behavior.

Schedule your free consultation to increase your new patients with Flint and his team.

Podcast Description

Most practices believe they’re patient-centric. But when you look closely at how patients actually experience the practice — from the first phone call to ongoing care — the truth is often very different.

In this episode of New Patients Now, Flint Geier breaks down the real difference between patient-centric and practice-centric models. He explains why convenience, simplicity, and anticipation now matter more than ever — and how small, often unintentional decisions can quietly push patients away.

You’ll learn:

• Why most patients leave due to indifference, not bad clinical care
• How administrative systems (not dentistry) drive patient loyalty
• The five questions every practice should ask to assess their patient experience
• Why improving experience reduces no-shows, increases referrals, and fuels long-term growth

If you want more patients to show up, stay, and refer — this episode gives you a clear framework to start making that shift.