A conversation with longtime multifamily industry veteran, the fabulous Jennifer Sutter, Executive Vice President of Property Management with ACENTO Real Estate Partners... discussing why strained vendor-operator relationships are usually systemic rather than personal, how vague partnership language, verbal approvals, delayed payments, and undocumented scopes create financial risk and internal friction, and how clear approvals, clean invoicing, shared accountability, and timely payments reset the relationship to build trust, protect both sides, and ultimately benefit residents and communities.

A conversation with an influential leader in multifamily operations and a high-profile consultant for some of the biggest names in the industry. She is a Senior member of the NAAEI Faculty, a CAM and CAPS certified expert, and a frequent speaker on the national stage, the fabulous Kim Hurd, the Founder of Truly Hurd... exploring why NOI is a byproduct of human behavior, not spreadsheets, this episode challenges leaders to escape the management trap, build a culture of worthiness that creates stickier teams, and replace box-checking training with real pathways to promotion, while offering clear executive take-homes like the 80/20 people rule, “clear is kind” feedback, and auditing the why behind every task to drive both performance and retention.

A conversation with longtime multifamily industry veteran, Dally Ward, the Owner and CEO of Forward Property Management Solutions... dives into the quiet warning signs that signal trouble long before the numbers slip, as Paul and guest Dally Ward unpack how over-reliance on occupancy, missed operational patterns, delayed decisions, and lack of clarity can quietly erode cash flow, team morale, and resident trust, and what experienced operators do to reset struggling assets before they truly break.

A conversation with longtime multifamily industry veteran, the amazing Steve Wunch, a Multifamily Guru and national industry speaker… discussing why multifamily is a much smaller world than it seems, how resilience and professionalism during layoffs or tough exits can become a long-term career asset, why honesty does not require burning bridges, and how leaving with integrity and grace can lead to referrals, rehires, and unexpected full-circle moments years later.

A conversation with longtime multifamily industry veteran, the fabulous Dan Brisse Managing Partner with Granite Towers Equity Group... discussing how a two-time X Games gold medalist overcame the fear of financial instability after sports by leveraging multifamily real estate, unpacking the pillars of passive income, inflation hedging, and tax efficiency, while sharing real-world value-add case studies, capital-raising strategies, and practical advice for investors looking to build durable, long-term wealth beyond their primary career.

A conversation with longtime multifamily industry veteran, the awesome Ken Doble, Partner with Quantitive Realty Capital... discussing why effective AI use in property operations is not about mastering clever prompts but about letting AI refine the prompt for you, reverse-engineering proven work, building repeatable systems instead of one-off queries, applying a simple 3×3 filter to decide what should be automated, and even having AI interview you first so leaders can use AI as operational infrastructure that reduces costs, removes headaches, and delivers clearer, more consistent results across multifamily portfolios.

A conversation with a long-time multifamily industry veteran, the fabulous Stephanie Gubiotti, an Advisor with the Foundation for Innovation in Real Estate... discussing the real, on-the-ground realities of multifamily operations, why proptech and innovation often fail in practice, what actually works when people, process, and technology align, and how trust, lived experience, and responsible innovation are shaping a more sustainable future for operators, teams, and residents alike.

A conversation with long-time multifamily industry veteran, the fabulous Katie Nelson, the Chief Executive Officer of Lustra Multifamily Consulting… discuss how to build and sustain a thriving workplace through intentional hiring, meaningful onboarding, clear goals, open feedback, and empowering team engagement strategies that strengthen culture, retention, and overall property success.