A conversation with longtime multifamily industry veteran, the fabulous Jennifer Sutter, Executive Vice President of Property Management with ACENTO Real Estate Partners... discussing why strained vendor-operator relationships are usually systemic rather than personal, how vague partnership language, verbal approvals, delayed payments, and undocumented scopes create financial risk and internal friction, and how clear approvals, clean invoicing, shared accountability, and timely payments reset the relationship to build trust, protect both sides, and ultimately benefit residents and communities.

A conversation with an influential leader in multifamily operations and a high-profile consultant for some of the biggest names in the industry. She is a Senior member of the NAAEI Faculty, a CAM and CAPS certified expert, and a frequent speaker on the national stage, the fabulous Kim Hurd, the Founder of Truly Hurd... exploring why NOI is a byproduct of human behavior, not spreadsheets, this episode challenges leaders to escape the management trap, build a culture of worthiness that creates stickier teams, and replace box-checking training with real pathways to promotion, while offering clear executive take-homes like the 80/20 people rule, “clear is kind” feedback, and auditing the why behind every task to drive both performance and retention.

A conversation with longtime multifamily industry veteran, Dally Ward, the Owner and CEO of Forward Property Management Solutions... dives into the quiet warning signs that signal trouble long before the numbers slip, as Paul and guest Dally Ward unpack how over-reliance on occupancy, missed operational patterns, delayed decisions, and lack of clarity can quietly erode cash flow, team morale, and resident trust, and what experienced operators do to reset struggling assets before they truly break.