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  • Episode 34: AI in Legal Ops: Smarter, Simpler, and More Strategic

    Episode 34: AI in Legal Ops: Smarter, Simpler, and More Strategic
    Feb 13 2026
    In this episode, we sit down with Dean Sonderegger to explore how AI is transforming the legal industry. From boosting efficiency and simplifying processes to leveraging data for smarter decision-making, Dean shares insights on how legal teams can stay ahead in a rapidly evolving landscape. Tune in for a forward-thinking conversation packed with practical takeaways for legal ops professionals and beyond!
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    34 Min.
  • Episode 33: Legal Ops Unplugged: Voices from Amplify 2025

    Episode 33: Legal Ops Unplugged: Voices from Amplify 2025
    Jan 16 2026
    In this special episode, Jen McIver and Diana Flanders take you behind the scenes of ELM Amplify 2025, which took place in Orlando in November 2025.Through rapid-fire, podcast-style conversations recorded on-site, Jen captures candid perspectives from legal ops managers, litigation leaders, and technology specialists representing Citizens Bank, Popular Bank, Westfield Insurance, Santander, Marsh McLennan, M&T Bank, and Organon. Together, they explore why fostering connection and candid knowledge-sharing is essential for driving innovation and shaping the future of legal operations.
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    31 Min.
  • Episode 32: Collaboration, Data, and AI: 2025 Trends and 2026 Predictions

    Episode 32: Collaboration, Data, and AI: 2025 Trends and 2026 Predictions
    Dec 22 2025
    In this episode of Legal Leaders Exchange, host Jennifer McIver sits down with Carlos Gámez of Wolters Kluwer Legal & Regulatory and Sinéad Kenny from Brightflag, to unpack the major themes that shaped the legal industry in 2025.

    The conversation begins with a lighthearted look at personal passions, such as BBQ rib rubs and the "Motley Accruals" band, before diving into critical industry shifts. They discuss the growing appetite for peer collaboration, the move toward data transparency between clients and law firms, and the practical realities of AI adoption.

    Looking ahead, they discuss predictions for 2026, debating the potential of agentic AI, the necessity of "cleaning house" regarding data infrastructure, and whether the billable hour is actually going anywhere.
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    33 Min.
  • Episode 31: Small Teams, Big Impact: Strategic Legal Ops with DHL & Organon

    Episode 31: Small Teams, Big Impact: Strategic Legal Ops with DHL & Organon
    Oct 14 2025
    In this episode of Legal Leaders Exchange, host Jennifer McIver is joined by Catrine Chevalier, Legal Operations specialist at DHL, and Stacy Lettie, Chief of Staff at Organon.

    This candid conversation explores how lean legal ops teams can deliver outsized impact, even without big budgets or expansive headcount. From auditing invoices with precision to transforming repetitive tasks into opportunities for innovation, Stacy and Catrine share how focus, curiosity, and a strategic mindset can drive real results.

    Whether you're supporting multiple global business units or juggling competing priorities with limited resources, this episode offers practical insights, relatable stories, and a fresh perspective on what it means to lead legal ops with intention.
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    34 Min.
  • Episode 30 - From Bananas to Breakthroughs: Empowering Legal Ops with Agentic AI

    Episode 30 - From Bananas to Breakthroughs: Empowering Legal Ops with Agentic AI
    Sep 16 2025
    What happens when legal operations meet agentic AI? In this engaging episode, our Jen McIver and Vince Venturella dive into the fast-moving world of agentic AI, autonomous digital agents that can research, act, and collaborate with humans.

    From negotiating rates and reviewing invoices to pondering the big question - whether AI will replace our jobs - they delve into how legal operations teams can embrace this technology to do more with less.

    Expect a few laughs (yes, there’s a bit about bananas), some wild dreams, and a lot of practical insight into how legal teams can start embracing AI today. Whether you're excited, skeptical, or somewhere in between, this conversation offers a candid, insightful look at how legal ops teams can embrace agentic AI to unlock new possibilities.
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    32 Min.
  • Episode 29: Legal Leadership in the Age of AI: Lessons from DHL

    Episode 29: Legal Leadership in the Age of AI: Lessons from DHL
    Aug 25 2025
    Join us on Legal Leaders Exchange as we dive into the transformative journey of DHL’s legal team from the viewpoints of Mark Smolik and Elaine Darr.

    Discover how they’ve redefined legal operations, embraced AI, and built a culture of innovation that’s shaping the future of the legal industry. Whether you’re a legal professional, a tech enthusiast, or a leadership aficionado, this episode is packed with insights and inspiration.

    Listen and learn how to think big, start small, and build momentum in your own legal operations journey.
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    38 Min.
  • Episode 28: Regulating Intelligence: Navigating AI Governance with Wolters Kluwer

    Episode 28: Regulating Intelligence: Navigating AI Governance with Wolters Kluwer
    Jun 12 2025
    As AI becomes more embedded in the daily lives of legal departments, the call for robust
    regulatory frameworks is louder than ever. In the 28th episode of Legal Leaders Exchange, we
    sit down with experts Ken Crutchfield and Jennifer McIver to explore the evolving landscape
    of AI regulations—from the EU AI Act to global compliance trends. We unpack what these
    changes mean for legal professionals, compliance officers, and tech leaders, and how
    organizations can proactively prepare for the future of AI governance.
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    31 Min.
  • Episode 27: Trust, Tech, and Teamwork: The Story Behind LegalVIEW® BillAnalyzer

    Episode 27: Trust, Tech, and Teamwork: The Story Behind LegalVIEW® BillAnalyzer
    May 22 2025
    In the 27th episode of “Legal Leaders Exchange” join Jennifer McIver as she sits down with
    Katie Larson and Lindsay Berman to share the story behind LegalVIEW BillAnalyzer. This
    conversation explores how the solution was shaped by years of working closely with in-
    house legal teams and their law firms. With a foundation in both AI and human insight,
    LegalVIEW BillAnalyzer has grown into a tool that supports evolving legal department
    needs—fostering transparency, collaboration, and stronger relationships along the way.
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    32 Min.