ITIL® 4 Unplugged - Simplifying IT Service Management Titelbild

ITIL® 4 Unplugged - Simplifying IT Service Management

ITIL® 4 Unplugged - Simplifying IT Service Management

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 ITIL 4 Unplugged breaks down ITIL concepts, best practices, and real-world applications in a way that’s engaging, easy to understand, and fun! Whether you’re preparing for the ITIL Foundation exam or looking to improve your IT service management skills, this podcast helps you turn ITIL theory into real-world success—without the boring textbook talk. This podcast is for educational and awareness purposes only and is based on ITIL® 4 best practices. ITIL® is a registered trademark of PeopleCert. All rights reserved.© 2025 Lean IT Group, LLC | ITIL® is a registered trademark of PeopleCert. All rights reserved. Management & Leadership Persönliche Entwicklung Persönlicher Erfolg Ökonomie
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  • Plugged In: Who Signed This Mess? Supplier Management Without Regrets

    Plugged In: Who Signed This Mess? Supplier Management Without Regrets
    Jul 17 2025

    Welcome to Season 3 of ITIL 4 Unplugged—Plugged In. This season, we’re going beyond the ITIL playbook, exploring the real-world practices that bring service management to life. From SIAM to integration, governance to chaos control—if it makes your service ecosystem smarter, we’re talking about it.”

    What happens when your supplier contract looks great on paper… until everything goes wrong? Tyler and Jessica kick off Season 3 by exposing the gaps in traditional supplier management, introducing the value of SIAM, and breaking down a fictional—but painfully real—power grid meltdown. It’s not just about managing vendors—it’s about owning outcomes.
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    14 Min.
  • Elevate ITSM: Not Your Grandma’s Help Desk

    Elevate ITSM: Not Your Grandma’s Help Desk
    Jul 9 2025

    Forget everything you think you know about the help desk. In this episode of ITIL 4 Unplugged: Elevate ITSM, Tyler and Jessica uncover the true role of the modern Service Desk — from swarming and self-service to omnichannel strategy and capability models. Whether you’re stuck in Bob’s world or leading a global support team, this is your no-nonsense guide to evolving from ticket taker to value creator.
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    14 Min.

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