Join Alex and Tyler as they explore the always-awake world of Monitoring and Event Management in ITIL 4! In this engaging deep dive, discover how to transform your IT operations from reactive firefighting to proactive problem prevention. Learn about the four types of events (and why not all beeps and boops matter), master the art of active vs. passive monitoring, and understand how to build service health models that actually make sense for your business. Explore the three critical practice success factors, discover automation strategies that work, and learn how to avoid the dreaded "alert fatigue" that plagues so many IT teams.

Join hosts Tyler and Alex as they unpack one of ITIL® 4 most critical yet misunderstood practices - Service Configuration Management. Think of it as creating a GPS for your digital infrastructure! In this episode, we explore how to build and maintain accurate maps of your IT services and their relationships. From preventing 3 AM Black Friday disasters to understanding the difference between a CMDB and CMS, we break down complex concepts with real-world examples and practical advice. Whether you're just starting your ITIL journey or looking to optimize existing practices, this episode delivers actionable insights with a side of humor.