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  • Beyond Lip Service: Why Dialogue Is a Vital Leadership Skill with Nicola Brown
    Aug 14 2025

    Leadership is more than giving direction; it’s about sparking the conversations that move people forward. In this episode of the Human Capital Lab podcast, host Dr. Rich Douglas speaks with Nicola Brown, a specialist in dialogue and system relationships, about how leaders can “set the weather” for their teams, bring unspoken tensions into the open, and guide change in ways that preserve trust. The conversation moves from big-picture thinking to grounded examples, revealing how dialogue shapes team dynamics and long-term resilience.

    00:00 Introduction to the Human Capital Lab Podcast

    01:00 Meet Nicola Brown and her path from ecology to leadership development

    03:21 Why dialogue is vital in leadership

    06:13 Building trust and integrating new ideas into existing knowledge

    08:36 Naming the “elephant in the room” in leadership conversations

    10:15 Leading without all the answers and inviting team input

    13:05 “Setting the weather” and pacing change for your team

    14:45 Asking questions to build trust and agency

    18:03 Moving from buy-in to commitment

    20:50 Understanding motivations and self-leadership

    23:00 How urgency and self-interest can undermine trust

    25:00 Radical honesty and curiosity in leadership dialogue

    26:14 Using dialogue to uncover team motivations

    29:19 Why asking is more powerful than telling

    31:00 Linking emotions to outcomes in teams

    34:23 Empowering others without losing leadership power

    36:16 Leading at the pace of the relationship

    37:18 Using questions as a primary leadership tool

    38:06 Group-based leadership development at Kokoro

    39:36 Always ask the question

    40:00 Closing reflections and contact information



    Connect with the Guest, Nicola Brown;

    • LinkedIn: https://www.linkedin.com/company/kokoro-change/
    • Website: https://www.kokorochange.com/

    Connect with Rich Douglas;

    • LinkedIn: https://www.linkedin.com/in/rich-douglas-92b71b52/

    Connect with the Human Capital Lab;

    • Website: https://humancapitallab.org/
    • Interested in Being a Guest? https://humancapitallab.org/podcast/

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    38 Min.
  • Navigating VUCA: Leadership Strategies & AI in Talent Development with Jennifer N Sutherland
    Jul 31 2025

    Join Executive Director Rich Douglas in this episode of the Human Capital Lab podcast, featuring Jennifer Sutherland, Global Head of Learning Operations at ZS. Dive deep into discussions about leadership in volatile, uncertain, complex, and ambiguous (VUCA) environments, the importance of strategic thinking in talent development, and the burgeoning role of artificial intelligence. Jennifer shares her insights from her extensive experience in the field, including her thoughts on resilience, decision making, and the impact of generative AI on learning and development. This episode is essential listening for professionals looking to elevate their game in human capital management and navigate the future of work.

    00:00 Introduction to the Human Capital Lab Podcast

    01:12 Meet Jennifer Sutherland: A Journey in Talent Development

    03:01 The Concept of Retirement and Side Gigs

    06:19 Understanding VUCA: Volatility, Uncertainty, Complexity, and Ambiguity

    09:02 Preparing for VUCA: Building Resilience and Flexibility

    19:59 Leadership in VUCA: Strategic Decision Making

    25:45 Understanding the Impact of Reactions

    26:34 The Parable of the Two Arrows

    27:32 Challenges in Leadership Development

    28:47 Introduction to VUCA and Skillsets

    29:51 Exploring Artificial Intelligence

    31:34 Generative AI in Learning and Development

    33:25 Practical Applications of AI

    41:11 The Role of AI in Education

    44:41 Evolving Learning Teams

    45:41 Final Thoughts and Farewell


    Connect with the Guest, Jennifer N Sutherland;

    • LinkedIn: https://www.linkedin.com/in/jennifernsutherland

    Connect with Rich Douglas;

    • LinkedIn: https://www.linkedin.com/in/rich-douglas-92b71b52/

    Connect with the Human Capital Lab;

    • Website: https://humancapitallab.org/
    • Interested in Being a Guest? https://humancapitallab.org/podcast/

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    48 Min.
  • Transforming Talent Development: Insights from Ken Stockman
    Jul 17 2025

    In this episode of the Human Capital Lab podcast, hosted by Dr. Rich Douglas, we dive into the world of talent development with guest Ken Stockman. With an extensive background in IBM and a fresh perspective on learning versus performance, Ken shares his journey and expertise. Learn about the transition from traditional learning to performance-first learning, the importance of co-creation in training programs, and the nuances of global talent development. Ken also discusses the significance of adopting a consultative mindset and the future of talent development in aligning business outcomes with learning strategies. Tune in for valuable insights and practical strategies to elevate your talent development initiatives. Don't miss this engaging conversation that could reshape your approach to learning and performance in the workplace.

    00:00 Introduction to the Human Capital Lab Podcast

    00:26 Meet Ken Stockman: A Journey in Talent Development

    02:49 Ken's Transition from IBM to Retirement

    05:26 The Shift from Learning to Performance

    10:59 Becoming a Trusted Advisor in Talent Development

    16:29 Continuous Development for Talent Developers

    19:23 Engaging Learners in Program Development

    20:41 The Importance of Needs Analysis

    22:53 Commitment and Performance Expectations

    26:22 Global Perspectives on Talent Development

    27:14 Cultural Sensitivity in Learning Programs

    29:54 Leveraging Cultural Differences for Growth

    34:40 Final Thoughts and Networking



    Connect with the Guest, Ken Stockman ;

    • LinkedIn: https://www.linkedin.com/in/ken-stockman-mba-4185253/

    Connect with Rich Douglas;

    • LinkedIn: https://www.linkedin.com/in/rich-douglas-92b71b52/

    Connect with the Human Capital Lab;

    • Website: https://humancapitallab.org/
    • Interested in Being a Guest? https://humancapitallab.org/podcast/

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    39 Min.
  • Insights into Human Capital Management and Government Workforce with Jeffrey Neal
    Jul 3 2025

    Join Executive Director Rich Douglas on the Human Capital Lab podcast as he delves into the realms of talent development, education, and innovation. In this episode, Rich welcomes Jeffrey Neal, former Chief Human Capital Officer of the Department of Homeland Security and Department of Defense. With extensive experience in both federal and private sectors, Jeff shares his perspectives on the federal workforce, the impacts of political decisions, and the vital role of human capital in government operations.

    This episode provides a comprehensive understanding of the workforce's resilience and adaptability amidst significant challenges brought by administrative actions.


    00:00 Introduction to the Human Capital Lab Podcast

    00:24 Meet Jeffrey Neil: A Career in Human Capital Management

    01:35 Jeffrey's Unusual Career Path

    03:28 Current Work and Opinions on Federal Workforce

    04:07 Challenges Facing the Federal Workforce

    05:05 Impact of Political Decisions on Federal Workforce

    06:19 Trump Administration's Approach to Federal Workforce

    09:07 Consequences of Workforce Reductions

    14:13 Historical Context and Comparisons

    21:22 Resilience of the Federal Workforce

    26:37 The Unsung Heroes of the Federal Workforce

    28:04 The Pentagon Attack: A Personal Recollection

    30:24 Leadership and Trust in Government

    32:13 The Impact of Policy Changes on Federal Agencies

    33:09 Future of Government Restructuring

    34:31 Challenges and Legal Battles Ahead

    35:36 Political Realities and Federal Workforce

    43:52 The Importance of Career Employees

    48:55 Final Thoughts and Reflections



    Connect with the Guest, Jeffrey Neal;

    • LinkedIn: https://www.linkedin.com/in/chiefhro/
    • Website: https://chiefhro.com/

    Connect with Rich Douglas;

    • LinkedIn: https://www.linkedin.com/in/rich-douglas-92b71b52/

    Connect with the Human Capital Lab;

    • Website: https://humancapitallab.org/
    • Interested in Being a Guest? https://humancapitallab.org/podcast/

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    52 Min.
  • Making Learning Stick: Transforming Talent Development with Chris Taylor from Actionable.co
    Jun 19 2025

    In this episode of the Human Capital Lab podcast, Dr. Rich Douglas welcomes Chris Taylor from Actionable.co, as they delve into the challenges and strategies of making learning stick in talent development programs. Chris shares insights from his 20 years in the field, discussing the importance of translating learning intentions into daily practices and the role of support systems like accountability partners and managerial involvement.

    They explore how technology and methodology at actionable.co make behavior change visible and reportable, enabling better alignment with business objectives. The discussion also touches on effective communication with senior leaders, the strategic role of training beyond content delivery, and the power of leveraging data to demonstrate ROI in learning and development. Tune in to learn practical steps for creating impactful, sustainable change in organizational training programs.


    00:00 Introduction to the Human Capital Lab Podcast

    00:24 Meet Chris Taylor: Transforming Ideas into Action

    01:36 The Challenge of Making Learning Stick

    03:28 Creating Support Systems for Lasting Change

    10:25 The Role of Coaching in Talent Development

    12:55 Engaging Senior Leadership for Effective Change

    22:58 Actionable.co: Turning Learning into Daily Practice

    32:33 Conclusion and Final Thoughts


    Connect with the Guest, ;

    • LinkedIn: https://www.linkedin.com/in/chrisjrtaylor/
    • LinkedIn: https://www.linkedin.com/company/actionable.co/
    • Website: Actionable.co

    Connect with Rich Douglas;

    • LinkedIn: https://www.linkedin.com/in/rich-douglas-92b71b52/

    Connect with the Human Capital Lab;

    • Website: https://humancapitallab.org/
    • Interested in Being a Guest? https://humancapitallab.org/podcast/

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    36 Min.
  • Transforming Workforce Development: Insights from Talent Strategist Mike Ohata
    Jun 4 2025

    Join Executive Director Rich Douglas on the Human Capital Lab Podcast as he welcomes Mike Ohata, a seasoned leader in talent development and current talent strategist at St. Charles Consulting Group. In this engaging conversation, Mike shares his journey and perspectives on leadership coaching, the importance of developing a skills-centric organization, and the evolving needs of today's workforce. Learn how organizations can foster a culture of continuous development and investment in their people to achieve greater success. Tune in for valuable insights, especially for HR, talent, and learning professionals.

    00:00 Introduction to the Human Capital Lab Podcast

    00:23 Meet Mike Ohata: Talent Development Leader

    01:34 Mike's Journey and Leadership Coaching

    04:36 The Importance of Structured Organizations

    07:02 Developing Talent from Within

    14:40 Addressing Toxic Leadership

    17:28 Transitioning to a New Role

    20:54 The Skill-Centric Organization

    23:24 The Promotion Dilemma

    24:35 Implementing Basic Supervisory Skills

    26:43 The Importance of Continuous Development

    28:41 Developing Executive Leaders

    32:53 The Changing Workforce

    40:39 Engaging with the Human Capital Lab


    Connect with the Guest, Mike Ohata;

    • LinkedIn: https://www.linkedin.com/in/mikeohata/
    • Website: https://www.mikeohata.com/
    • Purchase Book, The Talent-Fueled Enterprise – A Powerful Approach to Build Tomorrow’s Workforce : https://www.amazon.com/dp/B0D6C28329?ref=myi_title_dp


    Connect with Rich Douglas;

    • LinkedIn: https://www.linkedin.com/in/rich-douglas-92b71b52/


    Human Capital Lab Links

    • Website: https://humancapitallab.org/
    • Interested in Being a Guest? https://humancapitallab.org/podcast/

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    44 Min.
  • Empowering Leaders and Entrepreneurs with Vicky Brown
    May 22 2025

    Join Dr. Rich Douglas in this enlightening episode of the Human Capital Lab Podcast as he converses with Vicky Brown, CEO of Idomeneo Enterprises and an experienced human capital manager. Vicky shares her journey from corporate HR to entrepreneurship, providing valuable insights into human capital management, leadership development, and overcoming challenges faced by new managers and entrepreneurs. This episode offers practical advice on building high-performing teams, effective leadership, and leveraging relationships for business growth. Don't miss the free HR tips and tricks at the end of the podcast!

    00:00 Introduction to the Human Capital Lab Podcast

    00:24 Meet Vicky Brown: Entrepreneur and Human Capital Expert

    02:02 The Challenges of First-Time Leaders

    03:31 The Importance of Effective Leadership

    12:13 Building a Development Roadmap

    17:16 Navigating HR Functions and Leadership Development

    20:51 Navigating Early Leadership Challenges

    22:03 Vicky's Unexpected Entrepreneurial Journey

    25:49 Building a Business Through Relationships

    32:23 Consulting vs. Sales: Understanding Client Needs

    38:06 Key Takeaways and Final Thoughts


    Connect with the Guest, Vicky Brown;

    • LinkedIn: https://www.linkedin.com/company/idomeneo-enterprises-inc./
    • Website: https://idomeneoinc.com/
    • Facebook:


    Connect with Human Capital Lab;

    • Host: Rich Douglas
    • LinkedIn: https://www.linkedin.com/in/rich-douglas-92b71b52/
    • Website: https://humancapitallab.org/
    • Interested in Being a Guest? https://humancapitallab.org/podcast/

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    40 Min.
  • Transforming Organizational Culture with Phillip Meade, Ph.D.
    May 8 2025

    Join Executive Director Rich Douglas on the Human Capital Lab podcast as he delves into the transformative power of organizational culture with Dr. Phillip Meade. Dr. Mead, co-owner and COO at Gallagher Edge, shares his extensive experience, including leading NASA's cultural overhaul following the Columbia shuttle disaster. Discover insights into developing a high-performing company culture based on maturity, diversity, community, and unity.

    Learn how these elements provide a competitive edge and foster long-term success in any organization. Don't miss this enlightening discussion on driving impactful change in human capital management.


    00:00 Introduction to the Human Capital Lab Podcast

    00:26 Meet Dr. Phillip Meade: A Journey in Organizational Culture

    00:48 The Columbia Shuttle Disaster: A Defining Moment

    03:43 Understanding Organizational Culture and Its Challenges

    10:49 Groupthink and Identity in NASA's Culture

    15:26 Post-Disaster Changes at NASA

    18:09 Promoting Open Communication and Psychological Safety

    20:55 The Missing Links: Documenting Organizational Culture

    22:29 Exploring Organizational Culture

    22:51 The Four Traits of Successful Organizations

    23:10 Fostering Maturity in the Workplace

    25:19 The Importance of Diversity

    26:30 Building Community in a Virtual World

    30:47 Achieving Unity in Organizations

    31:41 Long-term Cultural Change at NASA

    34:28 The Role of Gallagher Edge

    35:04 The Power of Culture in Business

    41:40 Final Thoughts and Takeaways



    Connect with the Guest, ;

    • LinkedIn: https://www.linkedin.com/in/philliptmeade/
    • Website: http://gallaheredge.com
    • Purchase The Missing Links: Launching a High Performing Company Culture: https://www.amazon.com/Missing-Links-Launching-Performing-Company/dp/1637350880


    Connect with Human Capital Lab;

    • Host: Rich Douglas
    • LinkedIn: https://www.linkedin.com/in/rich-douglas-92b71b52/
    • Human Captial Lab Links
    • Website: https://humancapitallab.org/
    • Interested in Being a Guest? https://humancapitallab.org/podcast/

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    44 Min.