In this episode, we delve into the dynamic world of Hotel B2B distribution.

Join us as we explore the future of this ever-evolving industry with Chinmai Sharma, SVP and Global Head of Lodging, Ground, and Sea at Sabre Corporation.

With extensive experience in the global travel and hospitality sector, Chinmai shares his insights on the significant shifts shaping the industry, the role of technology and AI in enhancing personalization, and the strategies hotels can adopt to maximize their visibility and success.

We discuss:

• Why it is crucial to shift this mindset and attach hotels earlier in the booking journey.
• The impact of AI on personalisation distribution so far.
• How AI will further transform hotel distribution and personalization for travellers.
• How Sabre is responding to the requirement to deliver a more consumer-trade experience for B2B buyers.
• How sponsored and promotional advertising spots influence hotel bookings, what’s driving their increasing importance and how hoteliers can leverage these tools to maximise visibility effectively.

Click here to learn more about Sabre.

In this episode, Jennifer Klar discusses Six Senses’ industry-leading approach to wellness and sustainability.

Jennifer and I discuss the following:

1. How Six Senses incorporate sustainability practices into their wellness offerings, and how these initiatives contribute to the overall well-being of their guests, team members and local communities.
2. How to ensure that the resources you use align with sustainable practices and the steps to take to minimise the environmental and social impact.
3. How to create opportunities for cultural exchange and experiences for guests while respecting and preserving local heritage and the environment. 
4. How to measure the impact of sustainability initiatives on guest satisfaction and overall sustainability goals.
5. The role of technology in sustainability initiatives.
6. What is holding the tourism industry back from doing more for sustainability. 

In this episode, we discuss using personalisation on your website to increase direct booking conversion. My guest is Juanjo Rodriguez, founder and CEO of technology company The Hotels Network.

Juanjo and I discuss the following:

1. The biggest challenges hoteliers are currently facing and how technology can help.
2. Extending personal service to deliver online personalisation.
3. The latest machine learning and how AI can bring value to hoteliers.
4. How ChatGPT and generative AI can be used to create personalisation online.

About The Hotels Network:

We are an innovative technology company that believes in the power of extreme personalization. Based around the globe, we’ve brought together an awesome team with deep expertise in hospitality, product design and consumer marketing.

Learn more at https://www.thehotelsnetwork.com/

In this episode, we discuss the latest trends in wine and how to profit from wine sales in your hotel or restaurant. My guest is Adam Mogelonsky, Partner at Hotel Mogel Consulting, renowned speaker, traveller and one of the industry’s most prolific researchers and writers.

Adam and I discuss the following:

• The impact of the pandemic on the restaurant industry and the new trends today.
• Why restauranteurs and hoteliers should focus on wine in 2023.
• The psychology of selling wine!
• How wine list layout and structure affect the guest’s propensity to buy.
• The role of technology in increasing wine sales and profitability.
• How hoteliers can use wine to enhance TRevPAR.
• The emergence of LoCal/LoCarb and organic wine.

Learn more about Hotel Mogel Consulting here.

In this episode, we explore the the latest trends and developments in spa and wellness with Tammy Pahel, Chief Wellness Officer for Alchemy Wellness Resorts and VP of Spa & Wellness Operations for Carillon Miami Wellness Resorts.

Tammy and I discuss the following:

• The latest trends in Nordic spas.
• What makes a successful wellness retreat, and how can wellness be introduced into an existing hotel or resort?
• What’s new in anti-aging, and are these therapies at home in a hotel or destination spa?
• How spas coped, survived and modified their operations and product offerings to cope with physical distancing during COVID.
• Are touchless treatments a short-term solution, or are they here to stay?

About Alchemy Wellness Resorts:

Alchemy Wellness Resorts offers a highly specialized and pioneering approach to management services, prioritizing innovative wellness programs, strategic development and sustainable financial growth while significantly enhancing the guest experience.

Website: https://alchemywellnessresorts.com/

In this episode, we explore the development and launch of Appellation, a revolutionary new culinary-first hospitality-concept, with Ed Skapinok, Chief Commercial Officer.

The brainchild of celebrated Masterchef Charlie Palmer, CEO and former Four Seasons President of the Americas Christopher Hunsberger, COO, Appellation is defining a new form of culinary hospitality through its innovative experiential resorts.

Ed and I discuss the following:

• Why the name Appellation, and what is your purpose?
• How has Appellation achieved an immersive experience in the local environment?
• Pivoting the traditional hotel model to a culinary experience has attracted new markets.
• How technology plays a crucial role in enhancing the guest experience.
• Big plans for the Appellation group.

Visit eHotelier.com

Learn more about Appellation.

Recovery is well underway, with destinations opening worldwide, making substantial inroads back to consistent and reliable levels.

In this episode, Liz Ortiguera provides an update on the region’s recovery, the challenges facing travel, tourism and hospitality businesses and how the Asia Pacific region is the one to watch in the future.

We discuss:

• The current state of the industry’s return in the Asia Pacific region.
• The pace of the return of international leisure business.
• How business and mice segments are recovering and how these segments will continue to build.
• The impact and longevity of airline disruptions.
• How the lack of talent is affecting travel businesses.
• What we must do as a collective, and the focus to maximise opportunities.
• How to harness changing consumer sentiment.
• How to rebuild a better industry, particularly with a focus on regenerative travel?

About PATA:

PATA is a non-profit public/private sector organization acting as a catalyst for the responsible development of the Asia Pacific travel and tourism industry. In partnership with PATA’s private and public sector members, the organization enhances the sustainable growth, value, and quality of travel and tourism to, from, and within the region.

The tourism and hospitality industry constantly evolves with new technologies, trends, and customer demands. Hotels have had to adapt to compete with online travel agencies to attract future guests to book direct.

As hotels experiment with retail-hospitality convergence, they are learning how to create unique customer experiences through new products and services that will grow revenues and keep guests returning.

In this episode, Frank Trampert, Senior Vice President and Global Managing Director of Community Sales at Sabre Hospitality Solutions, and I explore the latest trends in the hotel and retail convergence and discuss how it changes the guest experience and the whole proposition of accommodation-centric operations.

We discuss the opportunities for owners and managers who want to leverage retail convergence and the opportunities this emerging evolution provides.

We discuss:

The ongoing challenges and opportunities hoteliers are facing?

• Attribute-based selling and why we now need to move away from the ABS model in the future
• Leveraging lessons from retail to deliver future benefits to hotels through technology
• Early hotel adoption and the results they are seeing
• The benefits from the convergence of retail and hospitality for operations, guests, and shareholders

About Sabre Corporation

Sabre Corporation is a leading software and technology company that powers the global travel industry, serving various travel companies, including airlines, hoteliers, travel agencies and other suppliers. The Company provides retailing, distribution and fulfilment solutions that help its customers operate more efficiently, drive revenue and offer personalized traveller experiences. Through its leading travel marketplace, Sabre connects travel suppliers with buyers from around the globe. Sabre’s technology platform manages more than $260 Billion of global travel spending annually. Headquartered in Southlake, Texas, USA, Sabre serves customers in more than 160 countries worldwide. For more information visit www.sabre.com.