He Had All the Answers. The Team Never Bought In.
Artikel konnten nicht hinzugefügt werden
Der Titel konnte nicht zum Warenkorb hinzugefügt werden.
Der Titel konnte nicht zum Merkzettel hinzugefügt werden.
„Von Wunschzettel entfernen“ fehlgeschlagen.
„Podcast folgen“ fehlgeschlagen
„Podcast nicht mehr folgen“ fehlgeschlagen
He Had All the Answers. The Team Never Bought In.
-
Gesprochen von:
-
Von:
Doug Ward spent 24 years at Comcast, ending as VP of Support Excellence. In this episode he tells on himself. He shares the project where his intent was to help and the signal he left behind was "put your car on my track."
What you'll learn:
• Why people judge you on behavior while you judge yourself on intent
• The one question that would have saved his project
• How to find out what people say when you leave the room
• How to ask for real feedback from someone who does not want to give it
• When a team member has a voice and when they have a vote
Chapters
0:00 Who are you outside your job
2:18 From a call center job to leading 4,000 people
5:06 The gap between intent and behavior
6:36 The story: balloons, t-shirts, and broken trust
10:19 What he would do differently
11:18 How to learn someone else's intent
12:38 Every interaction leaves a trace
14:48 Your reputation is your brand
15:22 What do people say when you are not in the room
17:06 Honest does not mean pleasing
18:05 The questions that close the gap
19:48 Everyone has a voice. Not everyone has a vote.
21:48 One thing you can do this week
Connect with Doug
Website: elevatingeveryone.com
Free one-sheeter from this episode: https://elevatingeveryone.com/soul-sessions