Host Justin White sits down with:

• Reetu Mittal – Sr. Mortgage Advisor, VEMA Mortgage


How Proactive Communication and Consistent Follow-Up Create More Loan Opportunities

Reetu Mittal is building her mortgage business around timely outreach, thoughtful follow-up and genuine client care. In Episode #134 of Good. Better. Broker., host Justin White sits down with Reetu to discuss how anticipating borrowers’ needs, maintaining a consistent presence and finding timely reasons to reconnect can create smoother transactions and lead to more business.

Listeners will learn how to communicate more clearly throughout the loan process, stay top of mind with past clients and use simple, proactive outreach to uncover new loan opportunities.


Key Takeaways for Mortgage Brokers

• How anticipating documentation needs can create a smoother borrower experience
• Why consistent follow-up keeps mortgage brokers top of mind with past clients
• How simple, proactive outreach can uncover new loan opportunities


In this episode about proactive communication creating more loan opportunities, we discuss ...

• 1:17 – Reetu’s time with VEMA Mortgage
• 2:19 – Reetu’s experience before joining the mortgage industry
• 3:31- The advantage of having a technology background
• 4:08 – How Reetu learned the mortgage business
• 6:09 – Why there’s more to being an LO than buying leads
• 7:21 – Clear communication and its impact on client relationships
• 9:21 – Walking clients through the loan process
• 10:24 – The importance of making clients feel comfortable
• 11:42 – Staying in touch with clients
• 12:30 – Texting clients over the weekend
• 13:17 – Social media strategy
• 14:10 – Finding reasons to reach out to clients
• 15:19 – How a casual follow-up led to a loan
• 17:22 – Ensuring clients leave good reviews


Show Contributor:

Reetu Mittal
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About the Host:

Justin White is UWM’s in-house brand journalist and the host of UWM Daily. He creates engaging content across multiple platforms to promote the benefits of the wholesale channel and partnering with UWM. A seven-time Emmy-award winner, Justin is a graduate of the S.I. Newhouse School of Public Communications at Syracuse University.

Connect with Justin on LinkedIn, Instagram or Twitter.


Connect with UWM on Social Media:

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Head to uwm.com to see the latest news and updates.

Host Justin White sits down with:

• Lauren Hale – Brokerowner, LH Lending


How Preparation and Relationship Building Are Fueling a Mortgage Broker’s Growth

Lauren Hale built LH Lending by combining product knowledge, proactive communication and a relationship-first approach to every transaction. In Episode #133 of Good. Better. Broker., host Justin White sits down with her to discuss how preparation helps mortgage brokers create smoother closings, earn the trust of real estate agents and generate more repeat business.

Listeners will learn how to strengthen pre-approvals, use strong systems and processes, and build relationships that keep clients and referral partners coming back.


Key Takeaways for Mortgage Brokers

• Why mortgage brokers never have to say no to a client
• The importance of knowing your guidelines and having a rock-solid pre-approval
• How strong relationships can guide repeat business in any market


In this episode about preparation driving repeat business, we discuss ...

• 1:50 – Lauren’s experience as an economics teacher
• 3:18 – Why Lauren became a mortgage loan originator
• 4:57 – Not being a “one-size-fits-all” LO
• 6:22 – Having multiple loan options as a mortgage broker
• 7:08 – Turning a “no” into a “yes”
• 8:30 – Why Lauren never says no to a client
• 10:03 – The role systems and processes play in Lauren’s business
• 11:26 – Being proactive in communicating with real estate agents
• 12:24 – Why Lauren prioritizes relationships
• 13:23 – The question Lauren asks listing agents that takes them by surprise
• 14:40 – Hiring people to support growth
• 17:08 – Lauren’s “sacred time” and the impact it makes
• 19:44 – Reflecting on progress


Show Contributor:

Lauren Hale
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About the Host:

Justin White is UWM’s in-house brand journalist and the host of UWM Daily. He creates engaging content across multiple platforms to promote the benefits of the wholesale channel and partnering with UWM. A seven-time Emmy-award winner, Justin is a graduate of the S.I. Newhouse School of Public Communications at Syracuse University.

Connect with Justin on LinkedIn, Instagram or Twitter.


Connect with UWM on Social Media:

• Facebook
• LinkedIn
• Instagram
• Twitter
• YouTube

Head to uwm.com to see the latest news and updates.

Host Justin White sits down with:

• Betsy Tinervin, Founder – Realtor® Rise Academy


Winning More Agent Relationships Through Active Listening, Strategic Value and Long-Term Partnership

With more than 10 years of experience as a real estate agent, Betsy Tinervin has seen firsthand how mortgage loan originators try to earn real estate agent business. When she launched her own coaching business, Betsy focused on helping LOs understand what builds trust with real estate agents — and what causes them to tune out. In Episode #132 of Good. Better. Broker., host Justin White sits down with Betsy to discuss how loan officers can become strategic growth partners who help agents win more business.

Listeners will learn how to shift from pitching their services to advising real estate agents with practical insights, active listening and long-term value — creating stronger referral relationships and more consistent agent-driven business.


Key Takeaways for Mortgage Brokers

• How to use active listening to uncover what real estate agents need before making a pitch
• How to deliver value that helps agents grow their business and see you as a true partner
• Why becoming a strategic growth partner can lead to stronger Realtor® relationships and more purchase opportunities


In this episode about agent-LO relationships, we discuss ...

• 1:46 – how Betsy started coaching agents and loan originators
• 2:20 – why Betsy got into coaching
• 3:30 – how Betsy decided LOs would be her target audience
• 4:07 – the meaning of Attract, Impact, Elevate
• 5:24 – how Betsy advises LOs to attract real estate agents
• 6:14 – quality vs. quantity with real estate agents
• 7:07 – the right real estate agent to work with
• 8:58 – delivering value for agents
• 10:44 – where LOs go wrong on cold calls with agents
• 13:45 – how long it takes an LO to change an agent’s business
• 15:00 – what agents should look for in a lender partner
• 17:16 – bringing LOs and agents together


Show Contributor:

Betsy Tinervin
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View website: The Strategic LO
Contact by email: info@RealtorRiseAcademy.com
Contact by phone: 813-609-0229

About the Host:

Justin White is UWM’s in-house brand journalist and the host of UWM Daily. He creates engaging content across multiple platforms to promote the benefits of the wholesale channel and partnering with UWM. A seven-time Emmy-award winner, Justin is a graduate of the S.I. Newhouse School of Public Communications at Syracuse University.

Connect with Justin on LinkedIn, Instagram or Twitter


Connect with UWM on Social Media:

• Facebook
• LinkedIn
• Instagram
• Twitter
• YouTube

Head to uwm.com to see the latest news and updates.