Finding ways to differentiate your property can help turn an inn from simply a place to stay into a destination.

Bruce and Emily Haupt, owners of The Landgrove Inn, Restaurant & Studio, share how they are bringing fresh ideas to a historic Vermont inn. They discuss modernizing operations, expanding its successful art program, and using unique experiences and partnerships to drive demand and differentiate the property.

We are very thankful to Bruce and Emily for sharing their insights with us. You can learn more about The Landgrove Inn, Restaurant & Studio at thelandgrove.com.

Our podcast is presented by the Frictionless Guest App, the digital concierge that helps your guests live like locals. To learn more, visit frictionlessguest.com.

Great hospitality is about more than getting everything right. It is also about how innkeepers and their teams respond when things do not go according to plan.

In this episode, hospitality consultant Samantha Irwin, author of The Warm Cookie Effect: The Secret to Standout Hospitality, shares lessons from her experience revitalizing a historic hotel. She discusses building the right team, strengthening guest loyalty and turning mistakes into opportunities to create better guest experiences.

We are very thankful to Samantha for sharing her insights with us. You can learn more about Samantha at kaizen.zone.

Our podcast is presented by the Frictionless Guest App, the digital concierge that helps your guests live like locals. To learn more, visit frictionlessguest.com.

Technology continues to reshape hospitality, but the personal connections that make guests feel genuinely welcomed and cared for remain just as important.

In this episode, Lucy Lewand, a hospitality consultant with Happy Hospitality Solutions, draws on more than 40 years in hospitality to explore the human side of the guest experience. She shares ways to create meaningful interactions throughout the guest lifecycle for maintaining the human connection.

We are very thankful to Lucy for sharing her insights with us. You can learn more about Happy Hospitality Solutions at happyhospitalitysolutions.com.

Our podcast is presented by the Frictionless Guest App, the digital concierge that helps your guests live like locals. To learn more, visit frictionlessguest.com.