What’s the difference between a shirt people wear to brunch and one they use to wash their car?

That’s exactly what Marc Vila from ColDesi tackles in this episode of the CAS Podcast, joined by Melissa Commanday from Next Level Apparel.

It’s a deep, no-fluff dive into why the quality of your blank apparel can make or break your brand, your print quality, and your customer retention.

This episode is for you if:

• You’re tired of selling shirts that don’t get worn
• You’ve ever had a customer disappear without complaining — and don’t know why
• You want to charge more for your work but can’t justify it with cheap blanks
• You’ve invested in great printing equipment and still wonder why your output looks average

Here’s what you’ll take away:

👕 Why “freebie-quality” blanks ruin premium designs: No matter how good your artwork or printer is, cheap shirts kill the final product. Marc breaks down how using low-end blanks leads to poor wash performance, bad drape, and print issues — all of which your customer blames on you.

💰 Cost-per-wear logic that boosts your margins: Melissa explains why premium shirts — even if they cost more up front — lead to repeat wears, brand visibility, and more referrals. That $1 difference per shirt? It’s likely your most profitable upgrade.

📉 The silent killer of small business growth: Not all unhappy customers complain. Many just never order again. Learn how to gather meaningful feedback and turn “meh” into loyalty.

🎯 Real talk on rebranding and customer perception: Want your brand to be taken seriously? Then the tearaway tags, soft fabric, and retail-level fit of your blanks matter. Whether it’s your own brand or a client’s, people judge the final piece — not the price sheet.

👚How better blanks = easier selling: If your customers wear the shirts proudly, they become walking billboards. Marc shares how a personal trainer literally gained new clients just by wearing a well-fitted branded tee.

If you’re a print shop, designer, or brand selling merch — and you’ve been choosing your blanks based on what’s cheapest on the distributor site that day — this episode will challenge that thinking hard.

Because shirts are more than just products. They're emotional. They're identity. They're walking reviews.

Listen now if you're ready to stop selling forgettable merch — and start delivering apparel people actually love.

• DTF is booming and more businesses are jumping in.
  • DTF is much easier than older methods like screen printing.
  • Barrier to entry is lower with 'production friendly' equipment under $15k.
  • Full-Digital Apparel that looks, feels and washes great is 'easy' to make.
• If you're feeling squeezed on price, overwhelmed by competition, or stuck on how to grow this episode is for you.

• Custom t-shirt businesses are more common than even just a decade ago.
• People have a 'friend' or 'cousin' with a cricut.
• Customer expectations are all over the place a "Why is this shirt $30 when the guy down the street sells it for $15?".
• Social media makes everyone look busy, even if they aren't making money.

• Just because everyone's cousin makes shirts, doesnt mean they are good at it.
• Most 'side-hustlers' give up or cannot deliver.
• The business isnt 'easy' so YOU putting in the work will be around when others won't.
• The barrier to entry to be profitable is still high enough that its not for everyone.
• You can still produce a high-quality custom logo apparel for the same price or cheaper than stores sell blank apparel.

• Racing to the bottom on price.
  • You will NEVER be the cheapest. "There is hardly anything in this world that some man cannot make a little worse and sell a little cheaper."
• Undercharging because they don't know how to break down costs and margins.
  • Know your numbers!
  • Consider other costs - website, accounting software, credit card fees.
• No Systems in place to make sure your business runs well
  • No workflows
  • No pricing structure
  • No Schedules
  • No delegation
  • No CRM
• Trying to do it all: artwork, printing, packaging, selling - without delegation or efficiency.

• Find Your Differentiator: Custom designs? Rush jobs? Better garments? Customer service? Find 1-3 core differentiators and talk about them all the time.
• Find Your Niche What is your ideal customer or product? Push towards that and spend less time trying to compete beyond.
• Charge What You're Worth: Because of the above, you can (and should) charge more than others.
• Tighten Production: Tips to streamline (pre-press setups, batching jobs, designated work zones).
  • Less mistakes
  • Faster delivery
  • Less waste
• Customer Experience
  • Personal delivery
  • Handwritten thank yous
  • Reorder reminders
  • Birthday / Anniversary

• Don't be Amazon / Walmart You can't beat the lowest price, but you can offer the best experience / quality.
  • People will want to buy from YOU / Your Business... because you are not the big business.
• Get Referrals Working
  • Script for asking for referrals
  • Remind people again
  • Give/Get program
• Leverage What You Already Have
  • Upsells / bundled product
• Be the best on the block
  • You would be surprised on how many people havent truly mastered their craft, be a master. Experiment, practice, play, learn.
• Invest in an Efficiency (repeat): Set goals for single efficiencies you can invest in (even if it's small.)
  • Additional heat presses
  • Accounting software
  • CRM
  • Ecom Store

• You don't need to be the best at everything, just the most dialed-in for your customers.
• Think efficient and excellent, not big and chaotic.
  • You don't need to be the master of an entire catalog of products, just be fantastic at a handful.
• If you are struggling to compete with lower priced competitors, consider changing how to are getting your business or what you sell.
  • Only offer premium quality apparel
  • Look for a niche or type of customer that is going to be less price concerned.
  • Purchase apparel from the 'cheap' competition to see how you can offer a better product (and sell against that.)

Challenge: What's one thing you can fix in your pricing or workflow this week?