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Conversation Lab Podcast

Conversation Lab Podcast

Von: Jake McKee
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The Conversation Lab Podcast is a podcast about the power of conversation, told through conversations with people who live close to it every day. Each episode features a candid discussion with an expert from an adjacent field - design, research, psychology, community, leadership, writing, or systems thinking - exploring how conversation actually works in their world and what the rest of us can learn from it. This isn’t an interview show chasing soundbites or hot takes. It’s a slower, thoughtful exchange focused on how listening, framing, silence, and trust shape outcomes, and how better conversations lead to better decisions.

2026 Jake McKee
Management & Leadership Ökonomie
  • Conversation Lab: Martin Drayton - S1E4
    Mar 22 2026

    Make better:

    What if the best training ground for customer conversations is in a plane at 35,000 feet, or a beginner ski slope at 7am?

    Martin Drayton has spent decades reading strangers fast and figuring out how to reach them. As a flight attendant and snowboard instructor, that's the whole job.

    Today we talk about what that actually looks like and what product teams can steal from it.

    Find out more about Martin at:
    https://www.instagram.com/emdee_scale_models/

    More information on conversation design at: https://jakemckee.com/compass

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    Weniger als 1 Minute
  • Conversation Lab: Conversation Debt Exploration S1E3
    Mar 22 2026

    Most product teams believe they understand their customers. They have NPS scores, research decks, and Slack channels full of feedback snippets. What they often don't have is an actual conversation.

    In this Exploration episode, I dig into Conversation Debt: the accumulated cost of conversations that never happened. We cover what real customer conversation actually is, how debt accumulates through layers of secondhand insight, and why AI tools are making this problem faster and harder to see at the same time.

    One stat that tends to land hard: 80% of executives believe their company delivers a superior customer experience. 8%of customers agree.


    That gap has a name. And it's fixable.


    Take the free Conversation Debt Assessment at jakemckee.com/compass.

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    26 Min.
  • Conversation Lab: William Marks - S1E2
    Mar 16 2026

    In this first interview episode of the Conversation Lab Podcast, Jake McKee sits down with William Marks, a Navy veteran, former Pentagon spokesman, and congressional candidate in Washington State, to explore what happens when the people responsible for communication stop talking only to the people who already speak their language. William's career has put him in some of the highest-stakes conversation environments imaginable: military briefings, CNN studios, political campaigns in deeply unfriendly territory. What emerges from the conversation is a through-line most product leaders will recognize, the gap between curated, institutional messaging and the kind of unfiltered human exchange that actually changes minds. Along the way they dig into what the Navy learned about communication after Vietnam, why over-engineering a conversation before you have it is what kills it, how a self-described introvert ended up as a Pentagon spokesman, and why one good conversation is never enough if the system around it doesn't change.

    More information: https://jakemckee.com/podcast

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    55 Min.
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