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Checkin' In: The Hospitality & Tourism Podcast Ep.9

Join Dr. Peter Ricci and Jeremy Nichols for a thought-provoking conversation with Henry Bowles, Ph.D., as we explore one of the most critical leadership traits in hospitality today: resiliency.

From labor shortages and economic uncertainty to operational challenges and increasing guest expectations, hospitality professionals are constantly asked to adapt, recover, and perform at a high level. But what separates leaders and organizations that thrive through adversity from those that struggle?

Henry Bowles brings a unique perspective to the discussion. Holding PhDs from both Harvard and Oxford, he is the founder of The Henry Bowles Company and creator of the REV: Respond, Expand, Venture™ framework, helping leaders, teams, and organizations develop greater resiliency, agility, and performance.

In this episode, we'll discuss:

• What resiliency looks like in today's hospitality industry

• How leaders can maintain performance during periods of stress and uncertainty

• Building teams that adapt and grow through challenges

• Practical tools for improving mindset, agility, and decision-making

• Preventing burnout while sustaining high standards of service

• Why resiliency may be the most important competitive advantage hospitality organizations can develop

Whether you lead a hotel, restaurant, resort, private club, residential community, or hospitality company, this conversation will provide actionable insights to help you navigate change, strengthen your leadership, and build more resilient teams.

*Guest:* Henry Bowles, Ph.D.
Founder, The Henry Bowles Company

*Hosts:*
Dr. Peter Ricci, Florida Atlantic University
Jeremy Nichols, Gecko Hospitality

You can follow Peter Ricci at:

https://www.linkedin.com/in/peterriccihospitality/

You can follow Jeremy Nichols at:

https://www.linkedin.com/in/jeremycnichols/

https://www.youtube.com/@JeremyNichols

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In this episode of Checkin’ In, Dr. Peter Ricci was joined by guest cohost Jessica Platts for a conversation with one of the most recognized voices in global hospitality leadership, Dr. Jeffrey O.

Dr. Jeffrey O is an internationally renowned CEO, leadership coach, educator, author, and President of the International Hospitality Institute, the leading advocacy and standards organization serving the global hospitality industry. He is also the founder of the International Hospitality Hall of Fame and has been recognized as one of the Top Ten Most Influential People in Hospitality worldwide.

This conversation explored leadership at the highest levels of hospitality, executive presence, mentorship, global industry trends, and what separates good organizations from truly exceptional ones. The episode also covered Dr. Jeffrey O’s START Model™, his experience advising major hospitality organizations, and his perspective on where the industry is headed next.

With decades of executive leadership experience and influence across the global hospitality community, this episode offers valuable insight for hospitality professionals, operators, educators, and aspiring leaders alike.

You can follow Peter Ricci at:

https://www.linkedin.com/in/peterriccihospitality/

You can follow Jeremy Nichols at:

https://www.linkedin.com/in/jeremycnichols/

https://www.youtube.com/@JeremyNichols

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Checkin In Hospitality & Tourism Podcast – Episode 7
Destination Marketing Meets Big Data

Recorded live on Wednesday, April 29th at 11:00 AM

This episode is a deeper look at how data is actually shaping tourism strategy today and what it means for hospitality leaders on the ground.

This episode features:

Ktimene Axetell, CEO of Arrivalist
An economist and seasoned MarTech leader with 25 years of experience, Ktimene leads Arrivalist’s strategy and product evolution, helping position the platform as a leader in visitor intelligence, media attribution, and behavior analytics. Her background includes leadership roles with Sony Pictures Digital, Napster, IAC Advertising Solutions, and Epsilon, along with hands on destination experience with Amelia Island CVB where she earned the HSMAI Platinum Award in Sustainability. Her work bridges global media, tourism strategy, and real world application of data in destination marketing.

Jacob Pewitt Yancey, Head of Analytics at Arrivalist
Former Director of Consumer Insights & Analytics at VISIT FLORIDA, Jacob led the team responsible for measuring marketing performance, shaping statewide tourism strategy, and tracking the overall health of Florida’s tourism economy. An economist by training, his background spans multiple Florida state agencies, with a focus on turning complex data into clear, actionable insights that decision makers can actually use.

Together, we will get into:

How destination marketing is evolving with real behavioral data, not assumptions
What tourism demand actually looks like right now and where it is shifting
How operators and destinations should be thinking about attribution and ROI
Where marketing dollars are working and where they are being wasted
What hospitality leaders should be paying attention to over the next 12 to 24 months

This will be a practical, grounded conversation for hotel, resort, and tourism leaders who want a clearer view of what is actually driving demand and how to adjust strategy accordingly.

You can follow Peter Ricci at:

https://www.linkedin.com/in/peterriccihospitality/

You can follow Jeremy Nichols at:

https://www.linkedin.com/in/jeremycnichols/

https://www.youtube.com/@JeremyNichols