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Checkin' In: The Hospitality & Tourism Podcast Ep.9

Join Dr. Peter Ricci and Jeremy Nichols for a thought-provoking conversation with Henry Bowles, Ph.D., as we explore one of the most critical leadership traits in hospitality today: resiliency.

From labor shortages and economic uncertainty to operational challenges and increasing guest expectations, hospitality professionals are constantly asked to adapt, recover, and perform at a high level. But what separates leaders and organizations that thrive through adversity from those that struggle?

Henry Bowles brings a unique perspective to the discussion. Holding PhDs from both Harvard and Oxford, he is the founder of The Henry Bowles Company and creator of the REV: Respond, Expand, Venture™ framework, helping leaders, teams, and organizations develop greater resiliency, agility, and performance.

In this episode, we'll discuss:

• What resiliency looks like in today's hospitality industry

• How leaders can maintain performance during periods of stress and uncertainty

• Building teams that adapt and grow through challenges

• Practical tools for improving mindset, agility, and decision-making

• Preventing burnout while sustaining high standards of service

• Why resiliency may be the most important competitive advantage hospitality organizations can develop

Whether you lead a hotel, restaurant, resort, private club, residential community, or hospitality company, this conversation will provide actionable insights to help you navigate change, strengthen your leadership, and build more resilient teams.

*Guest:* Henry Bowles, Ph.D.
Founder, The Henry Bowles Company

*Hosts:*
Dr. Peter Ricci, Florida Atlantic University
Jeremy Nichols, Gecko Hospitality

You can follow Peter Ricci at:

https://www.linkedin.com/in/peterriccihospitality/

You can follow Jeremy Nichols at:

https://www.linkedin.com/in/jeremycnichols/

https://www.youtube.com/@JeremyNichols