You can't fake culture. You can put posters in the break room and bring in an ice cream
truck on Fridays, but your employees and your customers will know the difference. Real
culture is lived, not declared — and when it's real, it shows up in your marketing without
you having to force it.

Peter Ort is EVP and COO at MCS Bank in central Pennsylvania, where he oversees
operations, development, and marketing strategy. MCS Bank serves communities that
range from Penn State's tech-driven economy to rural Amish communities — and
Peter's approach to building a consistent culture across that spectrum is something any
bank can learn from.

In this episode, we cover:
• Why marketing isn't just external — and how celebrating your employees
internally creates the stories that power your external brand
• The courier who fixed a customer's gate, and why you can't buy that kind of
marketing
• How to find your real culture: honest assessment, anonymous surveys, and
getting out of the corner office
• Four elements of a thriving culture: voice, trust, communication, and shared
vision
• Why Peter hires on attitude over aptitude — and sits in on every interview,
including part-time summer hires
• The difference between telling your story and telling your customers' stories —
and how the best marketing is when your customers celebrate you

Lightning round:
• Personal best: Graduated with honors from the Pennsylvania Bankers
Association Advanced School of Banking
• Book: The Dichotomy of Leadership by Jocko Willink and Leif Babin
• Best advice received: Never take criticism from someone you wouldn't take
advice from
• What he tells his team: "Are you ready for another day of banking excellence?"

Resources:
• Peter Ort: peter.ort@mcs.bank
• Peter on LinkedIn
• Book: The Dichotomy of Leadership by Jocko Willink and Leif Babin
• The Bank Marketing Show: www.bankmarketingshow.com

AI isn't going to replace your entire marketing team tomorrow. But it is going to change what you do, and how fast you're expected to do it. It's already reducing marketing hiring and eventually will impact team sizes. Banks and bank marketers that start learning these tools now, will get ahead of slower-moving competitors (both smaller AND larger ones) who are stuck in analysis paralysis about what to do. And, becoming the go-to AI person in your bank will help your career.

This is part two of our two-part series based on the AI webinar we recently gave with our partner, Kadince. Here, we dive into the topics in more depth that we were able to cover on the webinar. But the webinar's not a prerequisite!

In this episode, we cover:

• · What we think AI's impacts to bank marketing, and banking in general, will be over the next 12 months, next 3 years, and beyond
• · How banking itself may change as the technology advances
• · Five things you can do this week to start weaving AI tech into your day-to-day

Resources mentioned:

· Watch the full webinar at bankmarketingshow.com

· Email us at contact@bankmarketingshow.com for the full webinar deck

· Subscribe to our companion newsletter at bankmarketingminute.com

AI can write your tagline in 5 seconds. Should it?

Not in 5 seconds, because you'll sound like every other bank. AI gives you the average of the internet, and the average community bank's marketing is, well, average.

Dan and Chris break down what bank marketers should actually be doing with AI right now – how to add your human judgment, local feel and emotional nuance to AI tools, so you get great outputs instead of average ones.

This is part one of a two-part series based on the AI webinar we recently gave with our partner, Kadince. Here, we dive into the topics in more depth that we were able to cover on the webinar. But the webinar's not a prerequisite!

In this episode, we cover:

• · Why AI-generated content looks polished, but generic
• · The 80-20 rule for making AI output better
• · A 6-part prompting formula you can apply to any situation
• · Quick wins you can do this week

Resources mentioned:

· Watch the full webinar at bankmarketingshow.com

· Email us at contact@bankmarketingshow.com for the full webinar deck

· Subscribe to our companion newsletter at bankmarketingminute.com