AASHTO re:source Quality Manager, Tracy Barnhart, joins us to talk about continual improvement. We share some tips on how to build a culture of quality and ask listeners to send us their quality-related New Year’s resolutions.

Share your resolutions here: New Year’s Resolutions for Continual Improvement – Fill out form

Related Information:

• aashtoresource.org/quality
• aashtoresource.org/events

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Get a glimpse inside November’s Virtual Technical Exchange’s Mastering Laboratory Management Panel Discussion. In this episode, we take clips from that session to share insights from industry professionals Zack McKay, Joseph Kerstetter, Kishore Kotha, and Seth Winters.

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Brian and Kim discuss the newly redesigned AAP Procedures Manual. It presents the requirements of the AASHTO Accreditation Program in a new format that is easier to read and understand. This new version integrates the old procedures manual with the newer policy and guidance documents that AASHTO re:source had been issuing on its website. It also includes helpful links that can take the reader to other documents or websites to learn more.

There are also additions to the procedures manual that are the result of AASHTO re:source Administrative Task Group (ATG) precedents that are not being stated directly in this document to promote transparency such as more specific language about the minimum acceptable situations for approval of situations in which management is provided to more than one facility and other shared personnel situations.

Due to the release of this new version, a few of the policy and guidance documents were retired and others revised because the content was incorporated into the main body of the procedures manual. There will still be policy and guidance documents that explain some of the requirements in greater detail, but the intent is to incorporate the requirements into the procedures manual where possible.

The organization of the procedures manual is intended to present some of the essential information that everyone needs to know up front, and then starting in Section 7, it takes the reader through the accreditation process.

Starting in Section 14, the procedures manual starts to describe other situations that could be of interest like ISO/IEC 17025 accreditation, project laboratories, and mobile laboratories.

Finally, there are other important topics explained like confidentiality, external complaints, refusal of service, and information about certificates of accreditation, accreditation directory listings and how to properly promote laboratory accreditation.

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Pete Unger takes us behind the curtain of the global laboratory accreditation system that quietly protects our everyday safety. With nearly five decades of experience, Pete reveals how a problem with redundant product testing in the 1970s sparked an international movement that revolutionized how we ensure quality in construction materials and beyond.

The conversation unravels the fascinating evolution of laboratory standards from early negotiations between the US and Denmark to today's sophisticated global network. Pete, who helped write the original ISO Guide 25 (predecessor to ISO/IEC 17025) and chaired ILAC for nine years, shares insider perspectives on how these systems developed and why they matter. His firsthand accounts of international diplomacy and standards development provide rare insights into a system most people never think about.

What makes this discussion particularly compelling is Pete's candid explanation of how accreditation prevents dangerous practices. He recounts troubling examples of laboratories that would test just one concrete cylinder but report values for three - shortcuts that could lead to catastrophic structural failures. These stories highlight the real-world importance of proper testing oversight, especially in construction where lives depend on accurate results.

The episode also demystifies complex topics like Mutual Recognition Agreements (MRAs) and Multilateral Agreements (MLAs), explaining how they facilitate international trade while maintaining quality standards. Pete's work with organizations like the Canadian Lumber Standards Accreditation Board demonstrates how these agreements eliminate redundant testing of products crossing borders, saving money without compromising safety.

Whether you work in quality assurance, construction, international trade, or simply care about the safety of the buildings and bridges you use daily, this conversation offers valuable perspective on the hidden systems that protect public safety. As Pete emphasizes, accreditation isn't about bureaucracy – it's about ensuring that when test results matter, they're reliable every time.

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The digital revolution has reached the world of construction materials testing, and it's happening faster than many of us realize. In this eye-opening conversation with Mike Copeland, Quality Program Manager at the Idaho Department of Transportation, we explore the remarkable ways artificial intelligence is transforming how state DOTs handle testing data, quality assurance, and technical decision-making.

Mike shares his journey from struggling with data trapped in PDFs to developing sophisticated AI tools that now save his agency countless hours of manual work. We witness firsthand demonstrations of AI applications that extract testing data in seconds instead of hours, plot complex gyratory compactor data with simple drag-and-drop functionality, and even predict material properties with surprising accuracy. But this isn't just about efficiency—it's about reimagining what's possible.

Perhaps most valuable is our frank discussion about the double-edged nature of these powerful technologies. While AI offers unprecedented capabilities to streamline workflows and enhance decision-making, it also creates new vulnerabilities in our quality assurance systems. Mike explains how traditional approaches to sample custody and verification testing may need fundamental reconsideration as we enter an era where data itself requires security and verification.

Throughout our conversation, practical examples bring these concepts to life: an AI chatbot that instantly answers technical questions about specifications while identifying conflicts between manuals; tools that transform handwritten test sheets into structured data without error-prone manual entry; and exploratory models that challenge our assumptions about which physical tests are truly necessary.

Whether you're already experimenting with AI or just beginning to consider its implications for materials testing, this episode provides both inspiration and caution from someone at the leading edge of this technological transformation. Join us to discover how these tools might reshape your own testing program while maintaining the integrity that ensures public safety in our infrastructure.

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Steve Read, retiring after 20 years with the City of Seattle, shares his experience as a materials engineer and insights on leadership, quality management, and cross-agency coordination. He discusses his journey from heavy-equipment operator to materials lab supervisor and the importance of developing communication skills in technical professionals.

Whether you work in construction, engineering, public administration, or simply drive on public roads, this conversation offers valuable perspective on the hidden complexities behind public infrastructure and the dedicated professionals working to ensure it serves the public for generations to come.

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Season five wraps up with hosts Brian Johnson and Kim Swanson reflecting on the season and the ever-evolving podcast itself. This shorter season marked a shift from weekly to biweekly episodes, prompting honest conversations about the sustainability and future direction of AASHTO re:source Q&A podcast.

The hosts highlight memorable conversations with industry experts, including beloved guest Bryce Hanlon from Oklahoma DOT and Matt Lineman from North Dakota DOT, who shared valuable insights on committee participation and building positive professional relationships. Kim particularly enjoyed discussing the "four eyes of the corrective action process," diving into quality theory while maintaining their trademark touch of humor that makes complex concepts accessible.

Throughout the episode, Brian and Kim make a heartfelt plea for listener feedback—a resource more valuable than download metrics. They're particularly curious about their international audience, wondering about listeners from Ukraine and Kenya who've reached out in previous seasons. The mystery of who's listening and what content resonates most strongly echoes a common challenge in quality management: determining whether efforts truly address stakeholder needs. This transparency about their own continuous improvement journey mirrors the very processes they discuss with laboratories.

Looking ahead, Brian announces his participation in the upcoming Technical Exchange in Bellevue, Washington (March 17-20, 2025), where he'll lead panel discussions and possibly record content for future episodes. With season six on the horizon after this hiatus, the hosts invite you to explore their extensive back catalog of over 40 episodes per season from their first four seasons. Email podcast@aashtoresource.org with your thoughts, questions, or to simply let them know the juice is indeed worth the squeeze.

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Dive into our latest episode as we explore the critical need for laboratories to evolve from mere compliance to a thriving culture of continual improvement. Brian Johnson shares valuable insights from the recent Mid-Atlantic Quality Assurance Workshop, highlighting a new strategic roadmap aimed at enhancing operational practices within laboratories.

Throughout the episode, we address the pivotal role that AASHTO plays in guiding laboratories towards adherence to rigorous standards, emphasizing that compliance is just the beginning. We underscore the importance of understanding the root causes of nonconformities and foster a proactive mentality that seeks systemic solutions over temporary fixes.

Listeners will appreciate the actionable examples provided, including how to utilize proficiency sample data for setting realistic quality objectives. With a focus on collaboration, Brian stresses the necessity for communication among all stakeholders involved, paving the way for a unified approach to quality management.

This episode speaks directly to laboratory managers and quality assurance professionals seeking to enhance their practices. Are you ready to elevate your lab’s standards? Tune in to learn how to integrate continuous improvement into your quality framework effectively. Don’t forget to subscribe and share; let’s foster a community committed to excellence in laboratory quality!

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Have questions, comments, or want to be a guest on an upcoming episode? Email podcast@aashtoresource.org.

Related information on this and other episodes can be found at aashtoresource.org.