👉 NEW EPISODES COMING UP IN SEPTEMBER.

Millions of people. Different countries, languages, cultures. All connected by one moment. One goal. One shared emotion. The World Cup creates in seconds what many companies struggle to build for years.

Real connection. Real emotion. Real memory.

Today — why that same connection inside your team determines what your customer will feel.

78% of employees say "please" and "thank you" to AI.

Polite to the machine. Lonely with each other.

That is not a technology trend. That is a leadership crisis hiding in plain sight.

If the team is lonely and disconnected — what does the customer receive? The absence.

• Why internal culture and customer experience are not two separate conversations
• What AI is replacing — the small moments that were never on the org chart
• Flow Culture: GHX Pillar 5 — the missing link between leadership and customer experience
• Three things leaders can do now

"Your team's connection with each other is not a soft metric. It is the upstream variable of every customer experience you create. When the inside disconnects — the outside feels it first."

AI wellness check-ins for employees.

Tune in.

If something landed today — share it with one leader

whose team is efficient, connected to every platform,

and slowly losing connection to each other.

That forward is worth more to me than any campaign.

→ Tell me where you are listening from.

I have listeners all over the world — across continents.

Send me a sign. Connect on LinkedIn: @amelungandpartners.

I read every message.

→ Subscribe on Spotify, Apple Podcasts, or wherever you listen.

→ Leave a review if you can. Five stars. One sentence. It makes a real difference.

→ Free GHX Pressure Test — 12 questions, 5 minutes:

amelung-partners.com → Free Tools

AI is great. But humanity is the driving force.

See you next Tuesday.

— Peggy, your genuine human experience nerd 🎙️

👉 NEW EPISODES COMING UP IN SEPTEMBER.

Marcus Buckingham — one of the most influential researchers on human performance — just published something that stopped me.

Human behavior does not change in response to mildly positive experiences.

It only changes when someone says: I love this.

Not "I like this." Not "this was good." Love.

And most companies are spending all their energy moving people from bad to okay —

while ignoring the ones who already love them.

Harvard Business Review, May/June 2026. Marcus Buckingham.

Outcomes — loyalty, performance, advocacy — accelerate only after crossing a critical emotional threshold. Below it: forgettable. Above it: irreplaceable. Five conditions create love: Control, Harmony, Significance, Warmth, Growth.

• Why incremental improvement is spinning your wheels — and what the Love Threshold actually is
• The five conditions that create love — in customers and employees equally
• Two restaurants in Berlin, one weekend, two extremes: Love Threshold crossed vs. shattered
• Why love is the core ingredient of Human Experience Design — like the tomato in Italian cuisine
• The biggest mistake: studying your detractors while ignoring your fans
• Why Amber Asher's warning matters here: "Stop optimizing the soul out of it"

"Without love, it is not Genuine Human Experience. Love is not a soft feeling. It is the ingredient. Like the tomato in Italian cuisine — without it, it is not Italian."

Customer satisfaction surveys as a loyalty strategy.

tune into the show.

→ This podcast has no advertising budget.

It grows because people like you forward it to people like you.

If something landed today — share it with one person

who is spending all their energy on what's broken

and none on what's already working.

→ Subscribe on Spotify, Apple Podcasts, or wherever you listen.

→ Leave a review if you can. It makes a real difference.

→ Connect with Peggy on LinkedIn: @amelungandpartners

I read every message.

→ Free GHX Pressure Test — 12 questions, 5 minutes:

amelung-partners.com → Free Tools

AI is great. But humanity is the driving force.

See you next Tuesday.

— Peggy, your genuine human experience nerd 🎙️

👉 NEW EPISODES COMING UP IN SEPTEMBER.

30% of guest messages never get a response.

Not because of bad tech. Because nobody is listening.

Three days at Mews Unfold. Everyone talking AI, automation, agentic systems.

And underneath all of it — the opposite story.

"Change happens with people. Not to people."

— Julie Linn Teigland, Global Vice Chair Alliance & Ecosystems, EY.

If you are not in hospitality — stay with me.

What 2,500 hotel leaders just learned about their industry

is exactly what is about to happen in yours.

• Why 30% of guest messages go unanswered — and what that reveals
• Gilad Berenstein (Virtuoso Board): "The Golden Era of Small and Medium Business" — why the old moats are breaking
• Bashar Wali: "What the fuck is a lifestyle hotel?" — and why the future is small, simple, and shazamable
• Matt Welle (CEO Mews): From administrators to memory-makers. Magical Hospitality = exceptional teams + tech that amplifies talent
• Amber Asher — former CEO Standard International, 400% growth, $355M sale to Hyatt, now on the Mews board. Her take: be closer to people again
• The bar scene with Amber, Anna Di Giuseppe (CEO Cuorifoglio), and Peggy — the moment that was worth the flight

"What machines can do no longer defines your value. What humans feel does."

Robot concierges and AI showrooms at hospitality conferences.

✅ Exceptional hotel teams + tech that amplifies talent. New technology and new human development — simultaneously. That is the formula.

→ This podcast has no advertising budget.

It grows because people like you forward it to people like you.

If something landed today — share it with one person navigating the same questions.

That forward is worth more to me than any campaign.

→ Subscribe on Spotify, Apple Podcasts, or wherever you listen.

→ Leave a review if you can. It makes a real difference.

→ Connect with Peggy on LinkedIn: @amelungandpartners

→ Free GHX Pressure Test — 12 questions, 5 minutes:

amelung-partners.com → Free Tools

AI is great. But humanity is the driving force.

See you next Tuesday.