When you look at your organization, you’ll find that it lives in two places – its process and values. The human element is the common link between these two. Look closer, and you’ll realize that the same emotions that seek to increase a company’s productivity are often the same forces that can undermine a company’s core values. Understanding how to direct and control those emotions—both inside and outside an organization—is the core theme of this book.

Leading with Emotional Intelligence presents practical and straightforward guidance you can put to immediate use in your business or group. Learn how to tap into the most valuable asset you have and implement strategies to grow revenue, reduce costs, and provide stakeholder value.

Many organizations still function in an outdated way, refusing to examine the processes and values that drive their business. Leading with Emotional Intelligence captures lessons learned from interviews I’ve had with C-level executives, managers, self-made billionaires, mayors, and scientists over the last several years and draws upon research in neuroscience, organizational psychology, and real-world studies.

The techniques provided here are helpful for every type of leader and organization, from the government sector to commercial enterprises, from small businesses to large corporations. Discover concrete steps for modifying your leadership style for employee retention, stakeholder engagement, and to drive away customer dissatisfaction.