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    Inhaltsangabe

    For over 15 years, consultants, both internal and external, have relied on Peter Block's landmark best seller, Flawless Consulting, to learn how to deal effectively with clients, peers, and others. Using illustrative examples, case studies, and exercises, the author, one of the most important and well known in his field, offers his legendary warmth and insight throughout this much-awaited second edition. Anyone who must communicate in a professional context (and who doesn't) will use the lessons taught in this book for years to come!
    ©1981, 2000 Peter Block and Jossy-Bass/Pfeiffer (P)2001 Penton Overseas Inc.

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    great book bad reading

    excellent book, but poorly narrated. annoying voice, strange reading tone. hard to listen to, better buy a copy of the book