Benjamin Suggs interviews Dr. Michael Friedman, a Georgia dentist with more than 20 years of experience, about building a dental practice patients rave about. They discuss Dr. Friedman’s path into dentistry, how he purchased and grew an existing practice, and why he moved out of PPO networks to protect quality, time, and team culture.The episode also explores clear aligner treatment, including Invisalign and Candid, financing options, treatment timelines, and what patients should look for when choosing a provider.

Key Topics

• Dr. Friedman’s early exposure to dentistry through his grandfather
• His decision to attend NYU Dental
• Advice for dentists considering purchasing a practice
• Evaluating practice finances, patient charts, and team culture
• Why strong employees are central to practice growth
• Creating a comfortable, efficient, and personal patient experience
• How the practice delivers thorough yet gentle cleanings
• The role of technology, digital scans, and patient monitoring
• Why the practice transitioned from PPO participation to out-of-network care
• How insurance reimbursement can affect time, materials, and quality
• Comparing Invisalign and Candid clear aligners
• How remote monitoring helps patients stay on track
• Typical clear aligner treatment timelines
• Financing options for aligner treatment
• What patients should consider when choosing a clear aligner provider

Timestamps

• 00:00 Financing options for clear aligner treatment
• 00:19 Dr. Friedman’s background and journey into dentistry
• 02:02 Advice for buying an existing dental practice
• 03:33 The importance of team culture and patient care
• 04:50 Building a comfortable and efficient patient experience
• 06:48 Delivering consistently excellent cleanings
• 07:48 Technology, scheduling, and new-patient exams
• 10:00 Moving from PPO participation to out-of-network care
• 11:55 Avoiding quality compromises caused by insurance limitations
• 14:01 Invisalign and Candid clear aligners
• 15:22 How Candid’s remote monitoring works
• 16:19 The role of the Candid monitoring app
• 17:12 Closing thoughts on clear aligner technology

Notable Quotes

• “The team is the biggest thing that keeps us going.”
• “We wanted to treat them without limitations, without rules from insurance.”
• “They’re really almost identical systems, and they’re gonna get you to the same place in the end.”

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