MORE THAN 100,000 COPIES SOLD!

The completely updated and expanded edition of the classic reference for managers and business leaders on how to broach uncomfortable conversations across a wide range of issues.

Inappropriate workplace conduct, lateness, sexually offensive behavior, subpar productivity, communication challenges, employee burnout, union avoidance, team dispute resolution, passive-aggressive behaviors, and AI upskilling—these are just a few of the uncomfortable topics that business leaders must sometimes discuss with their employees and teams.

Top human resources and leadership author Paul Falcone offers realistic sample dialogues managers can use to facilitate clear, direct interactions with their employees and teams that help sidestep potential awkwardness and meet issues head-on.

This practical, solution-oriented book walks you through some of the most common and most serious employee problems you are likely to encounter. In 101 Tough Conversations to Have with Employees, Falcone covers topics including:

• Substandard performance reviews
• Progressive disciplinary warnings, layoffs, and termination meetings
• FMLA abuse and ADA accommodations
• Wage and hour class action challenges
• Toxic team turnarounds
• Compensation conflicts

This handy guide helps you treat people with dignity and respect while holding them to the highest standards of accountability, focusing not just on what to say, but also on how to say it. Discover proven techniques you can use to protect yourself and your company—and get the very best from your people and teams.