Ergebnis gesprochen von "Anne Hancock" in Alle Kategorien

The nature of services in society and the economy is wide-ranging and complex, and the management of services and their innovation provokes a number challenges for practitioners, professionals, and academics. This book provides a range of perspectives on understanding, managing, and reconceptualizing service by bringing together contributions from leading figures in service research, to make a timely and significant multi-disciplinary contribution to the theory and practice of service management.

Victoria Gracen's life in middle age has settled into a round of club meetings and faithful attendance at her Presbyterian church. But all that changes when she invites her newly orphaned 16-year-old nephew (whom she's never met) to come live with her.

In this gem of a short story, Edith Wharton's talent for satire shines. Mrs. Ballinger and the ladies of the Lunch Club, that exclusive group dedicated to literature and erudition, are eagerly anticipating a visit by the noted novelist Osric Dane. Her books have been read by all the members except their newest, Mrs. Roby, whose idea of a perfect novel is one that entertains and preferably ends with marriage for the hero and heroine. It's painfully clear to Mrs. Ballinger and the others that Mrs. Roby is not on their intellectual plane.

Jean Grayson is traveling alone to visit her sister out west when a terrible accident occurs and she is saved from certain death by a stranger. Together they make their perilous way through the wilderness. His name is Jasper Holt, and their care for each other blossoms on their journey. But Holt warns Jean that when they reach the safety of their destination, she'll find that her relatives and the townsfolk have nothing good to say about him.

Patty Merrill, newly returned from college, overhears her mother and sister bemoaning her presence. Hurt and confused, and not able to reach her father abroad, Patty spontaneously boards a train for New York. Her pampered life hasn't prepared her for earning a living but she happens on a position as a companion to an old lady. John Treeves has returned from the war in Europe, disillusioned and heartbroken. His mother has died and it was her last wish that he travel to their favorite spot in the mountains to have a tryst with God and attempt to rekindle his Christian faith.

Cornelia Copley's plans to finish college and get her degree in interior decoration are thwarted when she is unexpectedly called home due to her mother's illness. Heartbroken at the interruption and not understanding why her father can't see how important her education is, Cornelia soon finds there is plenty of trouble at home: Her mother has had a breakdown and is in a sanitarium; her father has lost his job and taken a lower position; and her brother Carey is going with a wild crowd.

This book has all the makings of a fairy tale. The lovely orphaned girl, Phoebe Deane, lives with her kind but ineffectual half-brother but is treated like an unpaid servant by his shrewish wife. A crude widower with a houseful of children is determined to have her. He repulses her but her sister-in-law helps with the scheme to get her in his clutches. Phoebe is in despair and would prefer death to living with a tyrant. Along comes a fairy godmother full of sympathy and plans to help her - and a handsome stranger....

Miss Marilla Chadwick has been preparing a celebration for her nephew Dick's return from the war. Her young neighbor, Mary Amber, has agreed to help but she isn't excited by the prospect. She remembers the child Dick from years before as nasty and unfeeling but it means a lot to sweet Marilla to welcome her "war hero" in style. When a telegram from Dick arrives turning down the invitation, Marilla hides it and her disappointment from her friend, pondering what to do next. Then she sees a tall, young soldier walking down the road toward her house and hatches a plan.

Orphaned cousins Jane and Lucilla, both 19, receive the exciting news that their guardian is at last allowing them to leave boarding school. But their rosy future is thwarted when they find he has made some bad investments and fled, leaving them with a cottage in the English countryside and a modest bank account.

Strong-minded, irrepressible Miranda Griscom is content working as a live-in housekeeper for the young Spafford family. Here she is loved and appreciated in contrast to her lonely childhood as an unwanted granddaughter. When a wealthy neighbor proposes marriage so that she can care for his motherless children, she is delighted to show him the door, proud that she is “a free and independent woman who can earn her own living”.

1917. American boys have joined the Great War in Europe. On the homefront, mysterious occurrences like ships catching fire and factories blowing up have people wondering: is this German sabotage? Hilda Lessing's family has been split apart due to the death of her father, and her uncle has found her a job doing housework on a friend's farm. Mr. and Mrs. Schwartz and their workers are German and a young train engineer whom she befriends on the way to the farm jokingly warns her to "Watch out for spies!"

Famed author E. Nesbit ( The Railway Children) brings 20 of Shakespeare's plays to life in language that children can understand. They are entertaining narratives that describe the Bard's main characters and often intricate plots. Each story provides a concise overview for anyone about to experience a Shakespeare play for the first time.

Soon-to-be heiress Betty Stanhope is a runaway bride, but not for the usual reasons - she didn't flee because of a change of heart. Reluctant about the wedding at the outset, the dutiful Betty reaches the altar to find that her groom is a different man altogether and someone she's dreaded most of her life! Before the wedding can proceed, she is taken to a room to recover from her fainting spell.

If the name seems familiar, these tales about Darby O'Gill and his encounter with the fairies were adapted for a Disney movie, Darby O'Gill and the Little People. They tell the story of an Irishman whose cow is captured by the fairies - or "good people". In his determination to recover his property, Darby finds himself in the center of their home, the mountain Sleive-na-mon.

The distant future. The TARDIS, with the Doctor, Susan, Ian and Barbara aboard, is drawn out of the Vortex and lands aboard the Earth Benchmarking Vessel Nevermore, where Captain Rostrum is navigating by punching holes in the very fabric of space. The Doctor is appalled by this act of vandalism and fearful that it could unleash monsters from the dark dimensions. As the benchmarking holes begin to fray, the fate of the universe is at stake.

"A Simple Soul" is the perfect Gustave Flaubert short story: a tale told in spare, straightforward language full of richly observed details. The "soul" is Felicite, the exemplary servant of the austere Madame Aubin. Orphaned and illiterate, Felicite devotes her life to her mistress and Madame's two children. Her kindheartedness extends to her nephew and a local beggar, but it is seldom reciprocated.

Elizabeth is utterly alone in her Montana cabin, shocked by the sudden, brutal death of her brother, the last of her family. His killer has threatened to return and claim her, and she has only one thought: to flee across country to the East and search for relatives she has never known. With the villain and his gang in pursuit, she rides across perilous terrain, encountering those who help her and those who, in their own way, are just as dangerous as the men she is fleeing.

Wakefield was a mild-mannered man of no particular energy or imagination. The only fault his wife could find with him was that he had a tendency to be secretive about small things and perhaps a little selfish. Still, there was no hint that on the day he left for a short journey, his plan was to take a room in the next street and spy on his wife. He would not return for two decades.

The intrepid private nurse/investigator is charged with the care of two young boys in a home full of conundrums. Both parents are fearful but refuse to leave their home and won't say why. The rugs have been rolled up and the furniture piled into the middle of each room. Their anxiety is catching, as Miss Adams too furtively watches for danger as she searches for clues. Why, she wonders, do they lock every door in the house? And who or what is the menace that terrifies them?

Hilda Adams' life as a nurse has become a bit dull. As she approaches 30, she sees long, monotonous years of trained obedience to orders ahead of her. But a rascally patient, a police detective, sees in her the intelligence and discretion of a born criminal investigator. People confide in a private nurse; she could unearth clues that can crack a case. Her first case is the disappearance of Clare March, a wealthy debutante who has been missing without a trace for a month.