What does it take to modernize a beloved cultural institution—while protecting what makes it meaningful?

In this episode of the What Juices You Podcast, Brady Wilson sits down with Kelly Harper, VP of Visitor Experience at ROM (Royal Ontario Museum), to unpack what it means to build a truly visitor-centred organization. Kelly shares how ROM is navigating a major shift in expectations: more competition for people’s time and attention, an evolving visitor base, and increasing pressure to grow self-generated revenue—without losing the magic that keeps people coming back.

A central theme in the conversation is the connection between culture and design. Kelly describes how visitor experience isn’t just about the front line—it’s a whole-system effort that includes everything from the environment people enter through, to the language teams use, to the behind-the-scenes decisions that shape how easy (or hard) it is to deliver a great day for a visitor. From rethinking “transactional” interactions to creating more welcoming moments of connection, Kelly explains how small shifts in narrative and systems can unlock big changes in behaviour.

Together, Brady and Kelly explore what leaders can do when transformation is the mandate: clarify the “why,” reduce friction for teams, and build systems that make the right behaviours easier to repeat. The conversation also highlights Kelly’s view of employee experience as a “two-sided coin”—supporting people to do their work well, while also shaping how they feel about the organization they work for.

In this conversation, you’ll learn:

• How ROM is responding to shifting visitor expectations and the “attention economy”
• Why visitor experience is a whole-organization responsibility—not just a front-line function
• How language and narrative shape behaviour (and how small design choices create culture)
• What it looks like to move from transactional service to more meaningful visitor connection
• Why employee experience requires both enablement and belonging to sustain performance

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Transforming Workplace Engagement For Over 20 Years

Whether you’re looking to grow leadership capabilities, build high-performance teams or fuel everyday innovation, Juice’s proven content and customized learning solutions will deliver lasting impact and help you transform your workplace. For 20 years, we’ve partnered with companies around the world to transform employee engagement. Every day, we work with leaders like you to unlock the energy needed to fuel performance.

• Leadership Training Programs
• Learning Experiences
• Leadership Resources
• Webinars & Workshops
• About Juice

What if happiness wasn't something you chase, but a skill you could deliberately build?

In this episode of the What Juices You Podcast, dynamic leadership and happiness coach, and founder of The Dose of Happiness, Dr. Zippy Abla, joins Brady Wilson to explore the science of emotional regulation, resilience, and leading with grace when pressure hits hardest.

Dr. Zippy reveals how leaders can rewire their brains to shift from stress to flow in just 90 seconds. She introduces her DOSE framework (Dopamine, Oxytocin, Serotonin, Endorphins) and shares practical tools like coherence breathing, reframing, and the "yellow car exercise" that help leaders maintain energy, clarity, and connection—even in high-stakes moments.

Together, Brady and Zippy dive into:

• Why happiness is a learnable skill, not a personality trait
• How the 90-second rule can transform emotional reactivity into intentional response
• The neuroscience behind coherence: aligning heart, brain, and breath for peak performance
• Why reframing isn't about toxic positivity—it's about expanding your brain's perspective
• How leaders can create psychological safety by modeling emotional regulation

If you're a leader who wants to show up with more energy, less reactivity, and genuine presence—this conversation will give you the neuroscience and practical tools to make it happen.

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Transforming Workplace Engagement For Over 20 Years

Whether you’re looking to grow leadership capabilities, build high-performance teams or fuel everyday innovation, Juice’s proven content and customized learning solutions will deliver lasting impact and help you transform your workplace. For 20 years, we’ve partnered with companies around the world to transform employee engagement. Every day, we work with leaders like you to unlock the energy needed to fuel performance.

• Leadership Training Programs
• Learning Experiences
• Leadership Resources
• Webinars & Workshops
• About Juice

How do leaders move from being socially defined by expectations… to becoming self-authored leaders who operate from clarity, purpose, and inner alignment?

In this powerful episode of the What Juices You Podcast, leadership coach, keynote speaker, and author Keith Lewis joins Brady Wilson to explore the deep inner work that fuels authentic, energized leadership.

Keith—whose career spans advertising, management consulting, world-class facilitation, and even a surprising chapter as a Division I and NBA mascot—shares how his unusual journey helped him understand one universal truth: identity is the engine of leadership. When leaders are unclear about who they are, no amount of values, skills, or techniques can create lasting change. But when identity is clarified and activated, everything else shifts.

Together, Brady and Keith dive into:

• Why identity sits at the center of effective leadership
• How blind spots operate (including what Keith learned from having literal blind spots inside a mascot suit)
• The transformative role of 360-degree feedback
• Why guiding principles must be activated, not just written
• How authenticity, valence, and intention shape every interaction
• Why leaders must evolve their identity over time—not freeze it in place

Keith shares stories about coaching executives through deep mindset shifts, navigating their hidden assumptions, and moving from “striving” identities to grounded, self-authored ones. He also reflects on fun, family, authenticity, and the power of leaders allowing themselves to be fully human.

If you’re a leader who wants to grow from the inside out—and help your teams do the same—this conversation with Keith Lewis will stay with you long after it ends.

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Transforming Workplace Engagement For Over 20 Years

Whether you’re looking to grow leadership capabilities, build high-performance teams or fuel everyday innovation, Juice’s proven content and customized learning solutions will deliver lasting impact and help you transform your workplace. For 20 years, we’ve partnered with companies around the world to transform employee engagement. Every day, we work with leaders like you to unlock the energy needed to fuel performance.

• Leadership Training Programs
• Learning Experiences
• Leadership Resources
• Webinars & Workshops
• About Juice