In this episode, Charlie reflects on her unexpected journey through social care, from a 17-year-old kitchen assistant peering through a serving hatch to a specialist now called in when services are struggling. Drawing on her own experience of growing up in children’s services, she talks about the empathy and determination that shaped her approach to care, as well as the impact of a rare, hands-on induction that still guides her work today. She explores why real training is less about ticking boxes and more about building confidence, offering coaching, and staying connected to the human experience at the centre of every crisis. And when the “bat signal” goes up from a failing service, Charlie shares what it takes to step in with honesty, curiosity, and the belief that good care always starts, and ends, with the person.

In this special episode of 'What Does Good Care Look Like?', Amy sits down with Councillor Sharon Thompson for an open and inspiring conversation about care, community, and systemic change. Sharon reflects on her own experience of teenage homelessness and how it shaped her 11 years in local politics, including her role as Birmingham’s Deputy Leader and the West Midlands’ first female Deputy Mayor.

Together, Amy and Sharon explore what it means to design out homelessness, the importance of bringing lived experience into decision-making, and why brave leadership is essential in today’s pressured public sector. Sharon shares the story behind influencing national legislation on supported housing, leading an 81% reduction in rough sleeping, and championing partnerships that prioritise prevention over crisis.

They also discuss the future of care, how communities can be empowered to shape solutions, and what’s next for Sharon as she steps into a new chapter outside elected office.

Lynsey shares her journey from studying psychology to leading innovative support for neurodivergent people and those with learning disabilities. She talks about the experiences that shaped her values, the importance of environment and consistency in care, and how truly listening to individuals leads to life-changing outcomes.

From helping people move out of hospital and into fulfilling lives, to creating wellbeing frameworks that empower independence and purpose, Lynsey offers deep insight into what good care really means. She also explores how technology can promote freedom and safety, showing that great support is about respect, curiosity, and helping people live life on their own terms.