In 26 years as a patient or caregiver, I have called a nurse off my loved one's critical care service in a hospital setting only ONE TIME. It's a big decision and isn't taken lightly.

We won't always like the nurses we encounter, just like we won't always like every co-worker or other people with whom we are forced to interact.

On this episode, you'll hear advice for nurse/patient and nurse/caregiver communication, a specific example of when and how to go about calling a nurse off of service, and the importance and rewards of the nurse/patient and nurse/caregiver relationship.

On today's episode, we'll discuss

• 2:03: Allyson Mobley and her role in critical care
• 3:54: background to critical care hospital setting
• 6:07: David and the one time I called a nurse off service
• 8:22: how to call a nurse off service
• 8:58: answering for my decision (related only to patient safety, not conflict in personality, although both were an issue)
• 11:32: how your 'gut feeling' can impact patient care
• 12:04: how to establish effective nurse/patient and nurse/caregiver communication and why it's vital during a critical care hospital stay

The podcast is an extension of the Take Good Care community app and the Empathetic Healthcare Practices™ Course. Download the app at the Apple Store or the Google Play Store and learn more about the Course at www.lisa-bradshaw.com.