📊 What if your next best decision wasn’t a guess—but a calculation?

In this episode of Hard Refresh, hosts Caden Hutchens and Karina Neff are joined by Tim Moriarty, Co-Founder of Data Insights Consulting and member of the ISSA Technology &Innovation Committee. Together, they dive into the emotional and operational sides of working with data—and how smart systems, built with trust and clarity, can drive real results.

In This Episode:

🔹 Quick Control:

• Watch the Customer Retention Webinar:https://www.issa.com/articles/what-does-best-in-class-customer-retention-look-like-for-a-building-service-contractor-bsc/
• CLX Las Vegas is coming soon—register today!
• Don’t forget to support the VEO Conference: https://www.issa.com/events/veo-conference/

• (Caden’s emceeing the gala 👀)

🔹 Clear Cache:

• Two Truths & a Lie: Power BI workouts, state championships, and Lawrence Taylor
• What’s actually missing in dashboards (hint: it’s not math)
• Why common language is more important than correct formulas
• “Retention is the new growth” – how to measure the dollars you already have NPS scores, data storytelling, and building trust across roles
• How to combat survivorship bias and gut-based decision-making
• Data governance tips that don’t require a PhD
• Hidden Figures and Hidden KPIs—how emotional intelligence affects adoption
• Why AI isn’t replacing you—it’s making you a cyborg (in the best way)
• Final advice from Tim: know the question before you chase the answer

💡 “People fear data because they think it’s replacing them. It’s not—it’s enhancing their job. The question is: are you ready to trust it?”

🎧 Subscribe & Follow Hard Refresh on Spotify, YouTube, or wherever you get your podcasts.

Connect with the Hosts & Guest:
Caden Hutchens – https://www.linkedin.com/in/caden-hutchens/
Karina Neff – https://www.linkedin.com/in/karina-neff-01b0782a/
Tim Moriarty – https://www.linkedin.com/in/tim-m-992879a0/

👥 Join the ISSA Tech & InnovationCommunity on LinkedIn:
https://www.linkedin.com/groups/13063462/