Ken Greene talks about a story of his auto mechanic, Mico at Ital Motors in Reno, NV. He is grateful for being surrounded by people that he trusts and that are highly competent at what they do.

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Episode Highlights

• The contrast between the ease of modern air travel and the discomfort and complex emotions around flying, including the impact of human behavior in such environments
• Value of his business trips versus the emotional difficulty of being away from his family, particularly his son, showing the human side of business travel and personal sacrifice
• The concept of 'The Gap and The Gain'
• Ken's Toyota truck, attention to detail, and customer service acts as an anecdote underscoring the importance of trustworthiness and competence in any industry

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