A familiar face for those on the CRMNHE committee, this week we're saying a cheery hello to Mark Turner, CRM and Automation Solutions Architect at Falmouth University.

We discussed what Mark's superpower is, his predictions for CRM developments in the future, and how does the Royal Mail deal with letters to Santa Claus??

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FEATURING:

Liz Smythe

Andy Ball

Mark Turner

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True CRM is a podcast production by the CRM Network HE, a collective of friendly CRM professionals working within Higher Education. For more info and to become a member visit: ⁠⁠⁠⁠⁠⁠https://crmnetwork.org

We're very pleased to welcome our friend Kayleigh Duddy, Microsoft Dynamics 365 Solution Architect & Team Leader at ANS, aboard the good ship True CRM.

We discussed Kayleigh's fondness for her HE clients, how helping people motivates her, overcoming imposter syndrome, and how there is no such thing as a silly question!

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FEATURING:

Liz Smythe

Andy Ball

Kayleigh Duddy

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True CRM is a podcast production by the CRM Network HE, a collective of friendly CRM professionals working within Higher Education. For more info and to become a member visit: ⁠⁠⁠⁠⁠⁠https://crmnetwork.org

We finally did it. We recorded a live podcast for the CRM Network HE.

Recorded on the 18 June 2025 during our annual conference (online again this year), we asked members to either agree or disagree with some contentious CRM-based statements. Are Open rates meaningless? Is the right time to send an email a myth? And does AI writer better copy than humans?

Listen in to hear the results!

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FEATURING:

Liz Smythe

Andy Ball

The CRM Network HE Membership!

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True CRM is a podcast production by the CRM Network HE, a collective of friendly CRM professionals working within Higher Education. For more info and to become a member visit: ⁠⁠⁠⁠⁠⁠https://crmnetwork.org