Timed Tables
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Timed Tables
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In this episode of Let's Talk Service, Eve looks into the concept of the timed table, a necessary tactic for restaurants and bars during the Covid-19 pandemic.
90 minutes might sound like long enough to enjoy a nice meal out at a restaurant, but is it? What about circumstances where it's not enough? And what's best for both the restaurant and the customer to manage the situation? Eve answers these questions and discusses how to achieve a balance between a restaurant making money, and keeping its customers satisfied.
In this episode, we discuss:
Timestamps:
[01:11] - What is a timed table?
[02:21] - Eve's experience with a local restaurant
[04:50] - Evoking an emotional reaction
[05:20] - Managing expectations
[07.26] - Understanding both sides