This is HCD – Human-Centered Design, UX & Service Design Thinking Podcast Titelbild

This is HCD – Human-Centered Design, UX & Service Design Thinking Podcast

This is HCD – Human-Centered Design, UX & Service Design Thinking Podcast

Von: Gerry Scullion
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 Welcome to This is HCD – Human-Centered Design, UX & Service Design Thinking Podcast, the global show for designers, innovators, and changemakers who want to create better products, services, and experiences. Hosted by Gerry Scullion, with over 1-million downloads worldwide. Each episode dives into conversations with leading voices in service design, UX design, interaction design, customer experience, and design strategy. Together, we explore the methods, mindsets, and real-world stories that bring human-centered design and design thinking to life. Whether you’re a UX researcher, service design practitioner, product manager, or design leader, you’ll find actionable insights, practical tools, and inspiration to elevate your practice and drive meaningful change. Tune in and join the global human-centered design community — learn how to design with purpose, create inclusive solutions, and shape a more thoughtful future.Humana Design Ltd Kunst Management & Leadership Ökonomie
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  • Why People Leave People, Not Organisations — with Louise Dennison O'Shaughnessy

    Why People Leave People, Not Organisations — with Louise Dennison O'Shaughnessy
    Feb 13 2026

    If you like our content, be sure to sign up to our weekly The Design Compass Newsletter. Design Smarter. Lead Better.

    Interested in training for your organisation with This is HCD? Let's speak by booking a 15-minute call.


    What does psychological safety actually feel like when it's present? And what quietly erodes it? In this episode, Louise Dennison O'Shaughnessy — Director of Mental Health and Wellbeing at EHS International — joins Gerry to unpack the behaviours that damage teams: unclear roles, poor communication, and toxic high performers who get a pass because of their output. They dig into negativity bias (80% of our thoughts are naturally negative), why busyness can become addictive, and practical ways to build healthier boundaries with work and technology. If you've ever felt overworked, unheard, or stuck in the wrong environment — this one's for you.

    • Like what we do? Make a Tip. Or Leave a review: https://ratethispodcast.com/hcd
    • Support the Ukrainian publishing of This is Service Design Doing (To make service design knowledge accessible in Ukrainian)

    Sponsor links

    • 10x your service design offering with Smaply. Take 20% off your order with ''ThisisHCD20off'
      Sign up       https://auth.smaply.app/sign-up
    • Check out 'This is HCD x Sutsu' range. Gerry wears and endorses Sutsu ethical clothing. Use HCD10 to get 10% off this range.
    • Get 10% off ScenarioCards.org when you used our link https://scenariocards.org/HCD10

    Click here to watch a video of this episode.
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    42 Min.
  • The Psychology of Not Belonging: A Conversation with Dr. Rami Kaminski

    The Psychology of Not Belonging: A Conversation with Dr. Rami Kaminski
    Jan 30 2026

    If you like our content, be sure to sign up to our weekly The Design Compass Newsletter. Design Smarter. Lead Better.

    Interested in training for your organisation with This is HCD? Let's speak by booking a 15-minute call.


    It's 2026! We are BACK and so bloody excited to kick off this year with one of my favourite conversations from the end of last year. Quite simply, this conversation and connection has changed my life.

    About this episode
    Dr. Rami Kaminski, psychiatrist and author of "The Gift of Not Belonging," explores why some people are wired as "otherverts" - individuals who cannot be shaped by group identity. This conversation reveals how otherness isn't a flaw but a genuine gift, offering insights into emotional freedom, empathy, and what happens when we stop trying to fit into systems never built for us.

    Links

    • https://www.othernessinstitute.com/the-gift-of-not-belonging/
    • Take the Test

    3 Key Takeaways
    We're all born as non-belongers - Babies have no sense of nationality, religion, or group identity; cultural conditioning teaches us what to belong to, not just that we should belong.

    True empathy requires eliminating yourself. Real empathy isn't putting yourself in someone's shoes, but temporarily ceasing to exist with your preconceived notions to truly see through another's eyes.

    The dark side of belonging is tribalism - While community has benefits, the need for group identity enables tribalism, silent majorities, and historical atrocities when people outsource their morals to the group.

    • Like what we do? Make a Tip. Or Leave a review: https://ratethispodcast.com/hcd
    • Support the Ukrainian publishing of This is Service Design Doing (To make service design knowledge accessible in Ukrainian)

    Sponsor links

    • 10x your service design offering with Smaply. Take 20% off your order with ''ThisisHCD20off'
      Sign up       https://auth.smaply.app/sign-up
    • Check out 'This is HCD x Sutsu' range. Gerry wears and endorses Sutsu ethical clothing. Use HCD10 to get 10% off this range.
    • Get 10% off ScenarioCards.org when you used our link https://scenariocards.org/HCD10

    Creators & Guests
    • Gerry Scullion - Host
    • Dr Rami Kaminski - Guest
    • Serdar Mele - Editor
    • Stef Murphy - Producer
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    1 Std. und 10 Min.
  • Marc Stickdorn on Journey Management, AI & Leading Change in Chaotic Times

    Marc Stickdorn on Journey Management, AI & Leading Change in Chaotic Times
    Nov 26 2025

    If you like our content, be sure to sign up to our weekly The Design Compass Newsletter. Design Smarter. Lead Better.

    Interested in training for your organisation with This is HCD? Let's speak by booking a 15-minute call.


    In this episode of This is HCD, Gerry Scullion is joined (again!) by service design pioneer Marc Stickdorn – recorded right after they both spoke at SD in Gov in Edinburgh.


    We walk (literally) through the current state of service design, why so many teams feel stuck, and how journey management can help organisations move beyond one-off projects to achieve truly systemic change.


    We talk about:

    • How to scale service design beyond a single team and embed it organisation-wide
    • Journey management, service architecture and “journey ops” – and why naming really matters
    • Building scaffolding for long-term impact (using the Dublin City Council work as an example)
    • How to speak the language of leadership and show measurable ROI
    • Why stealth projects can be your best way to build credibility
    • The role of AI and tooling – where it helps, and where it’s genuinely dangerous
    • Why leaders can’t outsource understanding to an algorithm

    If you’re trying to move service design from nice decks to real organisational change – in public services or the private sector – this episode is for you.


    🔗 Links mentioned

    – Marc’s upcoming book & community: https://www.thisisjourneymanagement.com

    – Smaply blog & resources: https://www.smaply.com

    • Like what we do? Make a Tip. Or Leave a review: https://ratethispodcast.com/hcd
    • Support the Ukrainian publishing of This is Service Design Doing (To make service design knowledge accessible in Ukrainian)

    Sponsor links

    • 10x your service design offering with Smaply. Take 20% off your order with ''ThisisHCD20off'
      Sign up       https://auth.smaply.app/sign-up
    • Check out 'This is HCD x Sutsu' range. Gerry wears and endorses Sutsu ethical clothing. Use HCD10 to get 10% off this range.
    • Get 10% off ScenarioCards.org when you used our link https://scenariocards.org/HCD10
    Click here to watch a video of this episode.
    Creators & Guests
    • Gerry Scullion - Host
    • Marc Stickdorn - Guest
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    19 Min.
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