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The Well-led Podcast

The Well-led Podcast

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 Where professionalism meets imperfection. The Well-led Podcast invites leaders to explore the space where the need to get results meets the reality of managing people. Discover how to demonstrate care, support, and grace for your team–because the workplace needs human leaders. https://www.one23ltd.com Formerly the comfy chairs podcast.All rights reserved by WRKdefined Management & Leadership Ökonomie
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  • Empathy is a disciplined effort

    Empathy is a disciplined effort
    Feb 24 2026
    In this episode, you will learn how empathy strengthens accountability and improves performance at work. Kate Johnson explains why empathy is not leniency, how mindset shifts shape leadership behavior, and what empathetic accountability looks like in real workplace moments. You will also hear practical guidance for supporting neurodivergent employees and understanding the Double Empathy Problem, so you can lead diverse teams with clarity, trust, and measurable results. The companion toolkit, Leading with Empathy: Practical Techniques for Sustainable Leadership, is now available from onetwentythree ltd. The worksheets are designed to help you put these ideas into practice immediately and strengthen your leadership habits. Established subscribers receive this and future leadership toolkits automatically. Looking to learn a little more about empathy and neurodivergence? Here are a few articles to get you started: Theory of Mind | Psychology Today "I Promise I'm Not Trying to Be Inconsiderate" | Psychology Today The double empathy problem Key Takeaways Empathy is the disciplined effort to understand another person’s experience. Empathy includes both affective empathy (emotional response) and cognitive empathy (perspective taking). Listening and presence are the foundation of empathetic leadership. Empathy strengthens accountability rather than weakening it. Accountability is a support structure, not punishment. Empathetic accountability combines care with clear expectations. Mindset shifts directly influence leadership behavior and performance. Neurodivergent employees may experience and express empathy differently. The Double Empathy Problem explains barriers between differing lived experiences. Small, mindful acts of curiosity and clarity drive sustainable leadership results. Timestamps [0:00:01] – Defining empathy in leadership [0:00:26] – Recap of previous weeks on empathy [0:01:40] – Core empathetic mindsets for leaders [0:03:05] – Introducing the Leader’s Toolkit [0:05:42] – Empathy and accountability connection [0:07:20] – “Empathetic accountability” defined [0:08:55] – Neurodivergence and empathy [0:11:35] – The double empathy problem [0:13:20] – Practical leadership takeaways [0:15:25] – Closing and preview of next topic Keywords leadership empathy, empathetic accountability, empathy and performance, how to hold employees accountable, cognitive empathy, affective empathy, emotional intelligence at work, neurodiversity in leadership, Double Empathy Problem, improving team performance
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    16 Min.
  • Striving to understand

    Striving to understand
    Feb 17 2026
    In this episode, you will learn how to practice empathy as a leadership skill in real workplace situations. Kate Johnson is joined by Katharine Manning, author of The Empathetic Workplace, to explore what empathy actually looks like in action. They discuss how leaders can move beyond good intentions and develop practical behaviors that build trust, strengthen psychological safety, and improve performance. You will walk away with clear steps for responding to employees who are struggling, handling trauma-informed conversations at work, and building a culture where people feel seen, heard, and supported—without lowering standards or sacrificing results. If this episode prompts you to think more deeply about trust and connection, download the current free Vulnerability and Leadership Toolkit available from onetwentythree ltd. The worksheets are designed to help you put these ideas into practice immediately and strengthen your leadership habits. Katharine Manning is a speaker, author, and trainer who has spent more than 25 years working at the intersection of trauma and leadership—first as a DOJ attorney advising on responses to crises like the Boston Marathon bombing and the South Carolina AME Church shooting, and now as an expert and thought leader on empathy at work. Her book, The Empathetic Workplace, provides clear direction and support for leaders who want to respond to trauma on the job with compassion, calm, and confidence. Join Katharine’s text list by texting “blackbird” to 833-975-1945 for weekly messages on empathy, leadership, and taking care of ourselves as we take care of others. Katharine Manning - Blackbird | LinkedIn Blackbird Katharine Manning Key takeaways Empathy is a striving to understand another person’s experience, not standing in their shoes. Leadership empathy requires both thought and feeling—cognitive and affective empathy working together. Listening and acknowledging are the foundation of any empathetic response. Psychological safety increases when leaders check in regularly with their teams. Adapting your communication style is part of demonstrating care. Empathy is a powerful risk management tool because trust fuels transparency. Most adults have experienced trauma, so leaders should assume someone on their team may be carrying something heavy. The LASER method (Listen, Acknowledge, Share, Empower, Return) provides a practical framework for responding to trauma disclosures at work. Modeling vulnerability is different from venting; leaders must maintain healthy boundaries. Empathy strengthens accountability and performance rather than weakening it. Timestamps [0:00:05] Framing the conversation: empathy in the workplace [0:01:43] Working definitions of empathy and empathetic leadership [0:04:50] Empathy as a rigorous leadership skill, not a “soft” extra [0:10:06] Shifting from theory to action: what empathy looks like day‑to‑day [0:10:40] Practical tool #1: Regular check‑ins and psychological safety [0:13:28] Practical tool #2: Team “vernacular” (numbers/weather) for honest check‑ins [0:19:50] Trauma‑informed leadership and the “paper cut vs knife wound” metaphor [0:26:01] The LASER technique introduced (Listen, Acknowledge, Share, Empower, Return) [0:32:03] Empathy for self, vulnerability, and the “full cup spills over” idea [0:40:30] Empathy as a risk‑management tool and closing resources for leaders Keywords workplace empathy, empathetic leadership, psychological safety, trauma informed workplace, leadership communication skills, cognitive empathy, affective empathy, accountability and empathy, leadership trust building, LASER method
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    43 Min.
  • Empathy is not about being nice

    Empathy is not about being nice
    Feb 10 2026
    This episode of The Well-Led Podcast: Other Voices explores what empathy really means in leadership—and why it plays a central role in building trust at work. Rather than treating empathy as a soft skill or personality trait, contributors describe it as a learned practice that requires presence, restraint, and the willingness to sit with discomfort. Through personal stories and professional reflections, this episode helps leaders understand how empathy shows up in real moments and why it changes how people experience leadership. In this episode, contributors respond to two guiding questions: How do you define empathy? And who taught you to accept empathy from others—and how did that change your leadership? Their answers reveal that empathy is shaped by experience, strengthened through relationships, and essential to creating psychological safety without lowering expectations. Request your copy of the Vulnerability in Leadership Toolkit. Guest Information, listed alphabetically Peggy Mark, Ph.D. In her role as executive coach and leadership consultant, Peggy leverages her expertise in healthcare leadership, organizational learning, and nursing administration to support executives in discovering their own unique skills as a leader. Peggy is a lifelong student of leadership and organizational change. She finds immense joy in watching others succeed in their leadership journey. Peggy Mark - Break-Through, LLC | LinkedIn Utkarsh Narang Utkarsh is the founder and CEO of IgnitedNeurons, a learning and development consultancy that strives to help its learners build new connections that lead to lasting change. With an extensive background in operations and transformational coaching, he is also the host of the IgnitedNeurons podcast. Utkarsh Narang - Executive Coach Helping Ambitious Professionals Breakthrough Stuck Careers & Inner Frustration | Ignite Life Method Ignited Neurons The IgnitedNeurons Podcast - YouTube Angela Wale Angela has a long reputation as an insightful and compassionate professional, leader, and colleague. She currently serves as an executive nurse leader responsible for integrating technology resources with nursing practice, professional development, education and research for a regional health system. Find Angela on LinkedIn Key takeaways Empathy is not about being agreeable, emotional, or soft Empathy requires presence, not problem-solving Leaders often need to learn how to receive empathy before offering it Listening without fixing builds trust and psychological safety Empathy helps people feel seen, heard, and valued Empathy does not remove accountability or standards Slowing down is often the hardest part of empathetic leadership Leaders model empathy through how they respond to struggle Trust grows when empathy is consistent, not performative Empathy strengthens both relationships and results Timestamps [0:00:00] – Kate’s introduction to the Well Led Podcast & empathy theme [0:01:36] – Peggy defines empathy as perspective-taking and compassionate listening [0:02:40] – Peggy describes her husband teaching her to accept care and vulnerability [0:05:54] – Utkarsh introduces himself and defines empathy as presence without control or fixing [0:08:10] – Utkarsh’s coaching moment: being fully seen, silence, and emotional “cracking open” [0:13:30] – Angela defines empathy as strengthening human connection through validation [0:18:20] – Angela’s leadership example: resisting the urge to fix and asking how to best support Keywords empathy in leadership, building trust at work, empathetic leadership, psychological safety, leadership presence, human-centered leadership, leadership vulnerability, trust at work, emotional intelligence leadership, other voices podcast
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    22 Min.
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