Jesse Green dives deep into one of the most powerful drivers of practice growth: personal leadership. At a time when it’s easy to blame the economy, external events, or staff challenges, Jesse challenges practice owners to take full responsibility for their outcomes - and shows how doing so can create profound momentum in business and life.

Drawing inspiration from Theodore Roosevelt’s Man in the Arena and the principles of his D.A.R.E. framework, Jesse unpacks how Determination, Acceptance, Responsibility, and Experience form the foundation of ownership. If you’ve been feeling stuck, overwhelmed, or frustrated with your results, this episode is a timely call to action — to own your ship, step into the arena, and lead with purpose.

1. [00:00] Why personal growth is the foundation of business success
2. [00:54] The slippery slope of mindset deterioration and external blame
3. [02:06] What extreme ownership really means in practice
4. [02:56] Owning your ship: The mindset shift from employee to leader
5. [04:07] The "Man in the Arena" and daring greatly in business
6. [05:58] Preparing for 2026: Reflecting and taking responsibility
7. [06:34] D = Determination
8. [08:43] A = Acceptance
9. [10:02] R = Responsibility
10. [12:04] E = Experience
11. [13:28] Charting your course: The role of intentional leadership
12. [14:46] A final call to action: Never stop, never quit, dare greatly.

Resources and Links:

• Join the free Savvy Dentist Facebook Group
• Follow Dr Jesse Green on LinkedIn
• Visit Savvy Dentist website

Mentioned in this episode:

Savvy Dentist Team Training Bundle

If your practice can’t run without you, it’s time for systems - not more theory. That’s why we created the Savvy Dentist Team Training Bundle - five powerful, system-driven programs including Front Desk All Stars, the Million Dollar Dentist, Practice Manager Masterclass, Advanced Treatment Coordinator Training, and High-Performance Hygiene. Each course delivers practical, step-by-step systems your team can use every day to build accountability and create a self-managing practice. Save $2,000 for a limited time — visit savvydentist.com/team-training.

Team Training Bundle 2025

In this episode of the Savvy Dentist Podcast, Dr Jesse Green is joined by global customer experience expert David Avrin to unpack what it really means to be "ridiculously easy to do business with" and why that’s the competitive edge dental practices can no longer afford to ignore. With consumer expectations rapidly evolving and disruption sweeping through healthcare, practices that cling to outdated processes risk being left behind.

David shares powerful insights into how simplicity, speed, and convenience are driving patient choice, and why traditional notions of quality and relationships, while still important, are no longer enough. From onboarding and scheduling to communication and customer journey mapping, this conversation is packed with practical takeaways to help you remove friction, build loyalty, and secure long-term patient retention.

1. [00:01] The problem with assuming your patients will stay loyal
2. [03:10] How multi-generational expectations are challenging practice systems
3. [05:45] Why patient experience matters more than ever in a world of choice
4. [08:20] David’s personal experience as a patient and what frustrated him
5. [10:30] The case for subtracting steps and simplifying your processes
6. [14:00] What other industries are doing better and how dentists can learn from them
7. [18:50] Macro trends reshaping customer experience
8. [22:00] Why patients care more about outcomes than procedures
9. [25:00] Rethinking marketing: it's not about quality, it's about differentiation
10. [30:00] Why patients leave (and it’s not what you think)
11. [34:40] The hidden power of convenience, speed, and access
12. [39:00] How to innovate before disruption hits your practice
13. [44:00] Should we stop treating patients “like family”? A new perspective
14. [46:00] Final thoughts on avoiding complacency and earning patient loyalty.

1. Visit David Avrin website
2. Get the book: Ridiculously Easy to Do Business With
3. Follow David on Instagram
4. David Avrin on YouTube

Hiring a new clinician can either be a catalyst for growth or a source of stress and stagnation, depending on how well the process is handled. In this solo episode, Jesse shares his proven 3-part framework to help dental practice owners confidently recruit, onboard, and retain high-performing clinicians who are not only clinically competent but also culturally aligned.

Whether you’re scaling your team or finally stepping back from the chair, Jesse unpacks the essential groundwork you need to lay before recruitment, how to attract top talent in a competitive market, and the onboarding strategies that lead to long-term retention. This episode is packed with actionable insights including the powerful "magnetic job offer" approach that has helped practices across Australia hire clinicians who thrive and stay.

1. [00:36] Why even hands-on dentists need a solid hiring strategy
2. [01:20] Common pitfalls when hiring clinicians
3. [02:35] The 3-step formula
4. [06:14] How to vet candidates
5. [07:47] The Magnetic Job Offer: a real-life example that worked
6. [10:49] Getting buy-in before discussing money
7. [12:55] Onboarding checklists, culture training, and mentoring
8. [14:16] Why this process is a force multiplier for your business.

• Join the free Savvy Dentist Facebook Group
• Follow Dr Jesse Green on LinkedIn
• Visit Savvy Dentist website

Mentioned in this episode:

Savvy Dentist Team Training Bundle

If your practice can’t run without you, it’s time for systems - not more theory. That’s why we created the Savvy Dentist Team Training Bundle - five powerful, system-driven programs including Front Desk All Stars, the Million Dollar Dentist, Practice Manager Masterclass, Advanced Treatment Coordinator Training, and High-Performance Hygiene. Each course delivers practical, step-by-step systems your team can use every day to build accountability and create a self-managing practice. Save $2,000 for a limited time — visit savvydentist.com/team-training.

Team Training Bundle 2025