If you're navigating the complexities of staff dynamics, practice transitions, or rapid DSO growth—this episode is for you.

Because here’s the truth: hope is not a strategy. And when it comes to managing workplace conflict, ignoring the problem won’t make it go away—it just costs you more.

To break this down, I’ve invited Dina Lynch Eisenberg, Esq., a nationally recognized ombuds and conflict resolution consultant, to the show. Dina brings decades of cross-industry experience—from Coca-Cola and Twitter to DSOs and private practices. She specializes in resolving internal conflict, protecting team culture, and preventing silent turnover.

In this episode, Dina and I discuss:

• What an ombuds actually is—and why every growing practice should consider working with one

• The hidden costs of unresolved team tension, from failed associate retention to lost productivity

• How DSOs can better support both legacy staff and new acquisitions during transitions

• Why HR alone isn’t enough—and how the neutrality of an ombuds creates psychological safety

• Practical strategies for conflict prevention, including conflict style assessments and mediation training

• The powerful shift from "culture" to "community"—and how that reframes your leadership
  
  

Whether you’re managing five locations or fifty, this episode will help you take a hard look at your organizational health—and give you tools to proactively strengthen it.

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00:42 Introduction and Event Announcement

03:30 Understanding the Role of an Ombuds

05:43 Dina's Journey into Dentistry

10:00 Common Conflicts in Dental Practices

15:14 The Impact of Ignoring Conflicts

18:40 Ombuds vs. HR: Understanding the Differences

21:18 Ombuds Engagement: Temporary vs. Long-term

24:33 The Cost of Unresolved Conflict

27:10 Organizational Health in Dental Practices

28:31 Lightning Round Q&A

32:40 Conclusion and Contact Information

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LinkedIn: Dina Lynch Eisenberg

Email: hello@happypracticeconsulting.com

Resource: Self-Assessment for DSO Leaders

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Learn proven dental marketing strategies and online reputation management techniques at DrLenTau.com.

This podcast is sponsored by Dental Intelligence. Learn more here.

This podcast is sponsored by The Doc Sites, the leading provider of websites and online marketing for dentists. Find out more here.

Raving Patients Podcast is your go-to place for the latest and best dental marketing strategies that will help you skyrocket your practice. Follow us for more!

If you’ve ever wondered how to turn your hygiene department into a true engine of growth—this episode is for you.

Because the truth is, many practices underestimate the power of hygiene. But when done right, your hygiene team can elevate patient care, boost profitability, and transform your entire practice culture.

To dive into this, I’m joined by Tiffany Wuebben—an accomplished hygienist, author, and founder of The Hygienepreneur. Tiffany’s 30+ years in the field, paired with a background in luxury hospitality, gives her a unique perspective on what drives success behind the scenes.

In this episode, we talk about:

• Why your hygiene department should have its own mission statement

• How empowering your team can relieve owner stress and boost performance

• What "assisted hygiene" really means—and why most people get it wrong

• Creating hospitality-based care that patients rave about

• Practical ways to build a unified, thriving practice culture
  
  

Whether you’re managing a solo hygienist or a team of 11, this conversation will give you the tools to lead with purpose and inspire excellence at every level.

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00:50 Introduction to the Raving Patients Podcast

04:26 Transforming Hygiene Departments for Success

11:58 Empowering Leadership in Dental Practices

16:00 The Role of Assisted Hygiene

20:25 Elevating Patient Experience through Hospitality

26:35 Building a Unified Practice Culture

32:13 Lightning Round Q&A with Tiffany Wuebben

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Want to elevate your hygiene department and empower your team to drive practice growth? Tiffany is here to help.

📩 Email: tiffany@thehygienepreneur.com
🌐 Website: thehygienepreneur.com
📘 Free Downloads: Grab your PDF copies of Hygienepreneur and Culture Catalyst directly on her site.

Whether you're managing one hygienist or a thriving team, Tiffany offers customized strategies to help you grow with purpose.

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Learn proven dental marketing strategies and online reputation management techniques at DrLenTau.com.

This podcast is sponsored by Dental Intelligence. Learn more here.

This podcast is sponsored by The Doc Sites, the leading provider of websites and online marketing for dentists. Find out more here.

Raving Patients Podcast is your go-to place for the latest and best dental marketing strategies that will help you skyrocket your practice. Follow us for more!

What if one missing note in your chart could cost you your license—or even your freedom?

That’s not a scare tactic—it’s exactly what happened to today’s guest, Dr. Roy Shelburne. A respected dentist turned federal inmate, Roy learned the hard way that poor documentation and billing practices can destroy even the most well-intentioned practice. Now, he's using his story to help others protect what they’ve built—and to ensure no one else has to go through what he did.

If you're running a dental practice and think documentation is just a formality, think again. This episode is a must-listen.

I'm joined by Dr. Roy Shelburne—a dentist, speaker, and compliance expert with a story that’ll stop you in your tracks. After being sentenced to federal prison for documentation-related issues, Roy has made it his mission to help other dentists avoid the same fate. In this conversation, Roy opens up about what happened, what he wishes he had known, and the simple (but often overlooked) systems that can protect your practice, your license, and your peace of mind.

We also talk about why clear documentation isn’t just about legal protection—it’s the key to smoother insurance reimbursements, fewer patient disputes, and stronger clinical care.

Here are some of the interesting things we talked about in this episode:

• If it's not in your chart, it didn’t happen—legally or clinically.

• Why blind disregard can be interpreted as intent to defraud.

• The real reason so many dentists struggle with insurance claims.

• How to build a 7-step compliance program that protects your entire team.

• Why moving to ICD-10 may be on the horizon (and how to get ahead of it).

• How better records actually lead to better patient care.

This episode is packed with wisdom every dental professional should hear. Don’t wait until it’s too late—learn from someone who’s lived it.

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00:42 Introduction and Event Announcement

03:04 Roy Shelburne's Journey: From Prison to Advocacy

10:24 The Importance of Clinical Record Keeping

16:57 Documentation: Key to Efficient Reimbursement

26:02 Implementing a Compliance Program

32:15 Final Thoughts and Lightning Round

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📧 roy@roy-shelburne.com

📱 423-552-6111

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Learn proven dental marketing strategies and online reputation management techniques at DrLenTau.com.

This podcast is sponsored by Dental Intelligence. Learn more here.

This podcast is sponsored by The Doc Sites, the leading provider of websites and online marketing for dentists. Find out more here.

Raving Patients Podcast is your go-to place for the latest and best dental marketing strategies that will help you skyrocket your practice. Follow us for more!