Fresh off the UXHI conference, Pua shares her nuanced take on AI, breaking down why even many top leaders in tech and UX design believe AI won’t replace thoughtful design. She lays out the current issues with “AI slop,” the self-licking ice cream cone problem, and why critical thinking, user empathy, and real conversations still beat formulas. Because ultimately, the goal is to create content that builds trust, not volume.

In a world where AI is in all of our thoughts and starting to take root in many of our processes, Pua reminds us that while AI can accelerate workflows, it can’t replicate human creativity, intuition, or integrity. True impact still comes from the designer’s ability to connect emotionally, think critically, and craft real, human-centred experiences.

Resources discussed in this episode:

• UXHI Conference
• Kajabi

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Contact Pua Pakele | RBL Media:

• Website: RBLMedia.co
• Facebook: RBL-Media
• Twitter: @RBLMedia_co
• Instagram: @RBL.Media

Hosted by Simplecast, an AdsWizz company. See pcm.adswizz.com for information about our collection and use of personal data for advertising.

This episode dives deep into the art of relationship-based business building. Brandon shares how his career evolved from data migration specialist to holistic nutrition coach to CRM consultant, allowing him to find a unique niche in bridging the gap between technology and humanity.

Pua and Brandon discuss how automation can enhance authenticity when used with intention, and how entrepreneurs can simplify their systems without losing their personal touch. From categorizing contacts and improving email deliverability to common CRM mistakes (like buying contact lists or over-automating), Brandon offers practical tips for building CRM systems that feel personal and purposeful.

This conversation shows how real ROI doesn’t just come from a tool; it comes from nurturing relationships that last. Whether you’re new to CRMs or looking to refine your setup, this conversation will inspire you to create systems that strengthen your business relationships.

About Brandon Drake

Brandon is a relationship-driven CRM consultant and the founder of Healthy Data Guy, where he helps entrepreneurs and business owners leverage customer relationship management systems to enhance genuine human connection. With a unique background in both IT and holistic nutrition, Brandon’s unique approach blends technical expertise with empathy and strategy. His motto: Use CRMs to strengthen human connection in the digital age.

Resources discussed in this episode:

• Brandon’s Guide to Choosing the Right CRM

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Contact Pua Pakele | RBL Media:

• Website: RBLMedia.co
• Facebook: RBL-Media
• Twitter: @RBLMedia_co
• Instagram: @RBL.Media

Contact Brandon Drake | Healthy Data Guy:

• Website: HealthyDataGuy.com
• Instagram: Healthy Data Guy
• Facebook: Healthy Data Guy
• Linkedin: Brandon

Hosted by Simplecast, an AdsWizz company. See pcm.adswizz.com for information about our collection and use of personal data for advertising.

Pua sits down with Alexa Garza, Executive Director of the Texas Center for Higher Education in Prison (TEXCHEP) to talk about the inequities in access to higher education in prisons (and even after release). Alexa shares her own journey as an incarcerated scholar who earned her bachelor’s degree inside and later completed a master’s in business.

She explains the realities facing the 133,000 people incarcerated in Texas, with only 1,500 enrolled in college courses. We talk about gender disparities and why women have historically been a “correctional afterthought.” We also talk about what steps Alexa and TEXCHEP are taking to create better data, more practical campus supports, and second-chance hiring opportunities. Alexa’s overall goal is to help scale access to higher ed, leading people to dignified, goal-aligned careers.

About Alexa Garza

Alexa Garza is the Executive Director of the Texas Center for Higher Education in Prison (TEXCHEP). After earning her undergraduate degree while inside, Alexa was denied graduate school after release. It was this experience that ignited her advocacy for access and equity in correctional education.

Since then, Alexa has collaborated with stakeholders from colleges, corrections facilities, and policymakers to establish statewide guardrails for higher ed in prison and to expand student supports from custody to campus. Alexa later completed her master’s in business and now leads TEXCHEP, advocating for secondary school access and second-chance hiring.

Resources discussed in this episode:

• RAND study on correctional education & recidivism (43% lower for participants)

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Contact Pua Pakele | RBL Media:

• Website: RBLMedia.co
• Facebook: RBL-Media
• Twitter: @RBLMedia_co
• Instagram: @RBL.Media

Contact Alexa Garza | Tex

• Website
• LinkedIn: Alexa Garza

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