Send a text

In the episode, hosts Andrew Nguyen and Robert Gallo examine the critical boundaries of artificial intelligence within property management and the broader legal system. The discussion warns against the rising tide of irresponsible AI use—from the controversial emergence of judges using AI for sentencing to the "hallucination" risks of using machines to produce legal evidence or arguments.

While highlighting AI’s immense benefit in document summarisation, they emphasise that the professional must always remain the "pilot," double-checking data to protect their credibility from the reputation-destroying effects of careless automation. For property managers, the conversation offers a roadmap for responsible communication with renters, detailing how to handle AI-generated conversations and how to politely call out peers who use automation to dodge human-centric conflict resolution.

Send us a text

In this episode of The Property Management Playbook, we dive deep into section 91ZM of the Residential Tenancies Act — the provision behind what many call the "five strikes" rule for rental arrears. But is it really five strikes and you're out? We break down the legal mechanics, clarify common misunderstandings, and explore the strategic considerations every property manager needs to know when dealing with ongoing arrears.

Send us a text

In this episode of The Property Management Playbook, hosts Andrew Nguyen and Robert Gallo delve into Section 91ZZH of the Residential Tenancies Act 1997 (VIC), which imposes a six-month restriction on re-letting properties after certain notices to vacate have been issued.

We explore the circumstances under which this section applies, such as when a rental provider issues a notice to vacate for reasons like demolition, change of use, or occupation by the provider or their family. We discuss the legal obligations that prevent re-letting the premises for residential use within six months of the notice, unless specific conditions are met or exemptions are granted by VCAT.

Through practical examples and expert insights, we highlight the importance of compliance with this provision to avoid potential legal repercussions. Whether you're a property manager, landlord, or renter, understanding the nuances of Section 91ZZH is crucial for navigating tenancy terminations lawfully.