Join Mandy on "The Eye Behind the Empire" as she dives into the world of business clarity and the unexpected "ick" moments that can derail trust. Discover how misalignment in messaging can cost you more than just a few dollars, and why clarity is the unsung hero of successful operations. Tune in for insights that blend humor with hard-hitting truths, and learn how to keep your business heartbeat in sync with your values. Don't miss this illuminating episode!

Summary

In this episode of Eye Behind the Empire, Mandy discusses the concept of 'the ick'—the uncomfortable feeling that arises from misalignment in business interactions. She shares a personal experience from a roundtable event where the expectations set by the host did not align with the reality of the situation, leading to a loss of trust. Mandy emphasizes the importance of clarity in communication and operations, and how confusion can erode trust in business. She encourages listeners to pay attention to their intuition and the moments that signal misalignment with their values.

Takeaways

• It's about the misalignment in messaging versus what actually occurred.
• Clarity is a reflection of values.
• Confusion anywhere in your business costs you trust everywhere.
• Your processes must align with your promises.
• The ick is clarity in disguise.
• Pay attention to how things feel in your business interactions.
• You don't need to chase every opportunity.
• Integrity begins and ends with your values and expectations.
• Behind every system, there's a heartbeat.
• Connection over conversion builds sustainable success.

Keywords

business, clarity, trust, alignment, values, operations, communication, integrity, systems, intuition

Connect With Me

• Website: iluminaops.com
• Work with me: iluminaops.com/intensive
• Are You Ready to Scale? Quiz: iluminaops.com/scale
• Email: hello@iluminaops.com
• Instagram: instagram.com/iluminaops.solutions
• LinkedIn: linkedin.com/in/mandymaleta

If this episode made something click, that’s not accidental.
Clarity is what happens when the right systems are in place.