The ITSM Practice: Elevating ITSM and IT Security Knowledge Titelbild

The ITSM Practice: Elevating ITSM and IT Security Knowledge

The ITSM Practice: Elevating ITSM and IT Security Knowledge

Von: Luigi Ferri
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Join Luigi Ferri, an experienced ITSM & IT Security Professional, in 'The ITSM Practice.' Explore IT Service Management and IT Security, uncovering innovations and best practices with insights from leading organizations like Volkswagen Financial Services, Vodafone, and more. Each episode offers practical guides and expert discussions for learning and growth. Ideal for all ITSM and IT Security Professionals! Stay Connected: LinkedIn: https://www.linkedin.com/in/theitsmpractice/ Youtube: https://www.youtube.com/@theitsmpractice Website: http://www.theitsmpractice.comLuigi Ferri
  • CISO Strategy: Where Product Security Fails at Scale
    Apr 28 2026

    Most organisations manage only build and operate, ignoring growth, where security risk explodes. Luigi Ferri reveals how CISOs miss the most critical phase, where scaling, DevOps, and rapid decisions create hidden security debt. This episode challenges leaders to shift from reactive controls to full product lifecycle governance before risk turns into incidents.


    In this episode, we answer to:

    Why is product growth the most dangerous phase for cybersecurity risk?

    Are CISOs governing product lifecycle or just reacting to failures?

    How does DevOps accelerate delivery but weaken security accountability?


    Resources Mentioned in this Episode:

    Advisera website, article "ISO 27001 control 8.25 Secure development life cycle", link https://advisera.com/iso27001/control-8-25-secure-development-life-cycle/


    Ikarus website, article "Security by Design", link https://www.ikarussecurity.com/en/security-news-en/security-by-design-cybersecurity-throughout-the-product-life-cycle/


    Netguru website, article "SaaS Development Life Cycle: Key Stages & Best Practices", link https://www.netguru.com/blog/saas-development-life-cycle


    DevOps by Techstrong Group website, article "DevSecOps: Integrating Security Into the DevOps Lifecycle", link https://devops.com/devsecops-integrating-security-into-the-devops-lifecycle/


    Connect with me on:

    LinkedIn: https://www.linkedin.com/in/theitsmpractice/

    Website: http://www.theitsmpractice.com

    And if you want more tips and guidance, follow me on LinkedIn. I am sharing daily posts regarding Enterprise Service Management, IT Service Management, and IT Security.


    Credits:

    Sound engineering by Alan Southgate - http://alsouthgate.co.uk/


    Graphics by Yulia Kolodyazhnaya

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    8 Min.
  • ITIL 5 Exposed: Accountability Without Authority
    Apr 21 2026

    ITIL 5 exposes a critical ITSM flaw: Service Owners held accountable without authority. Discover how broken governance, security vs delivery conflicts, and unclear decision rights undermine outcomes. Learn why real accountability starts before operations, and how to redesign Enterprise Service Management for true leadership.


    In this episode, we answer to:

    Why are Service Owners accountable but not empowered in ITIL 5?

    How does the security vs delivery tension reveal weak ITSM governance?


    Resources Mentioned in this Episode:

    PeopleCert website, article "Understanding the evolution of ITIL", link https://www.peoplecert.org/news-and-announcements/itil-version-5-explained


    Learning Tree International website, article "ITIL® (Version 5) Has Arrived", link https://www.learningtree.com/blog/itil-5-launch-what-you-need-to-know/


    Agile PM Hub website, article "ITIL® 5 Is Here: What’s New and Why It Matters", link https://agilepmhub.com/blog/itil-version-5-whats-new-and-why-it-matters


    Connect with me on:

    LinkedIn: https://www.linkedin.com/in/theitsmpractice/

    Website: http://www.theitsmpractice.com

    And if you want more tips and guidance, follow me on LinkedIn. I am sharing daily posts regarding Enterprise Service Management, IT Service Management, and IT Security.


    Credits:

    Sound engineering by Alan Southgate - http://alsouthgate.co.uk/


    Graphics by Yulia Kolodyazhnaya

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    8 Min.
  • PSD3 Explained: Payments Security & Fraud
    Apr 14 2026

    PSD3 is reshaping payments security, moving beyond PSD2’s access model to address fraud, scams and trust abuse. This episode explains why strong authentication is no longer enough, how APIs become critical to trust, and what banks and fintechs must change to stay secure, compliant and resilient.


    In this episode, we answer to:

    What makes PSD3 fundamentally different from PSD2 in payments security?

    Is strong customer authentication enough to stop modern fraud?

    How do APIs influence trust, performance and security under PSD3?


    Resources Mentioned in this Episode:

    Stripe website, article "What platforms and marketplaces can expect from PSD3", link https://stripe.com/guides/what-platforms-and-marketplaces-can-expect-from-psd3


    Trustbuilder website, article "From PSD2 to PSD3: What’s Changing in the Future of Payments in Europe", link https://www.trustbuilder.com/en/psd2-psd3-directive-future-payments-europe/


    Deloitte website, article "Shedding light on PSD3/PSR", link https://www.deloitte.com/lu/en/Industries/banking-capital-markets/perspectives/shedding-light-on-psd3-psr.html


    Schoenherr website, article "The EU's new Payments Services Package", link https://www.schoenherr.eu/content/the-eu-s-new-payments-services-package


    European Payments Council, article "What do the PSD3 and PSR mean for the payments sector", link https://www.europeanpaymentscouncil.eu/news-insights/insight/what-do-psd3-and-psr-mean-payments-sector


    Connect with me on:

    LinkedIn: https://www.linkedin.com/in/theitsmpractice/

    Website: http://www.theitsmpractice.com

    And if you want more tips and guidance, follow me on LinkedIn. I am sharing daily posts regarding Enterprise Service Management, IT Service Management, and IT Security.


    Credits:

    Sound engineering by Alan Southgate - http://alsouthgate.co.uk/


    Graphics by Yulia Kolodyazhnaya

    Mehr anzeigen Weniger anzeigen
    9 Min.
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