Shawntea "Taya" Goardan is a dynamic educator, author, keynote speaker, and healthcare innovator dedicated to disrupting the status quo in healthcare to create positive, meaningful change. With more than two decades of industry experience, she blends expert healthcare policy knowledge with a passion for collaboration and continuous improvement, inspiring leaders to elevate patient care, operational performance, and organizational strategy.

Taya currently serves as CEO of Atlas * Perpetua Healthcare Consulting, where she helps organizations transform their RC, Compliance, and Operational excellence strategies. She is also a sought-after educator and professor, sharing her insights with future leaders and seasoned professionals alike. Tay holds an MBA from Creighton University and a Bachelor's from Bellevue University. She is also a fellow and board-certified medical practice executive (FACMPE) and a Certified Medical Office Manager (CMOM).

As an accomplished author and thought leader, Taya has coauthored industry-leading books, including Revenue Cycle Management: Don't get lost in the financial maze, and contributed to key healthcare innovation publications. She is active in National Associations, serving on councils and workgroups that shape healthcare policy and advocacy, and frequently speaks at major industry events.

Whether she's on stage as a keynote speaker, in a classroom as an educator, or behind the mic connecting with listeners, Taya Chapions has a core message: It's a great time to be in healthcare, if you're up for change and up for challenge." Her work empowers leaders to rethink systems, embrace innovation, and pursue meaningful improvement every day.

I'm Cissy, your host of the Hidden Pulse with Cissy, where we explore the stories, systems, and conversations shaping the dental and medical healthcare. My goal is to talk with every individual in the industry, from front-office staff running day-to-day operations to doctors and the CEOs of dental and medical companies. With passion for insight, impact, and meaningful dialogue, I bring together voices that challenge the status quo and inspire thoughtful change. Each episode is about uncovering the individual and thier journey, and how they drive progress, because the most important truths are often the ones you don't hear out loud.

My contact information is:

Cissy Mangrum, MBA, CMPE, CPC, GSD

Principal Consultant and Founder of MaximizeRCM Consulting & Chief Revenue and Growth Officer of RevTech Partners

Reach out to me @ Cissy.Mangrum@MaximizeRCM.com or Cissy.Mangrum@RevTechPartners.com

Welcome to the Hidden Pulse with Cissy. I am thrilled to spotlight Tina Patterson, whose career in dentistry spans more than a decade and bridges both clinical excellence and business expertise!

Tina began her journey as a registered dental assistant in private practice before joining the University of Tennessee College of Dentistry. There, she supported oral and maxillofacial surgery residents and assisted with complex surgical procedures, giving her deep insights into patient care, clinical workflows, and the challenges clinicians face daily.

After years in surgery, Tina transitioned into the business side of dentistry, stepping into marketing and sales, where she partners closely with dental practices and DSOs. Her strong clinical foundation, paired with hands-on experience supporting doctors, has fueled her success in enterprise sales, especially as dentistry evolves toward AI-driven solutions.

Tina is especially passionate about how artificial intelligence is transforming dentistry, improving efficiency, elevating patient care, and driving stronger practice outcomes. She is energized by being part of the innovation shaping the future of the industry.

I am your host, Cissy Mangrum, CoFounder and CRO of RevTech Partners and Maximize RCM Consulting. This is the Hidden Pulse with Cissy, where every story is a pulse, and every pulse is a testament to the human spirit.

You can contact me for your Revenue Cycle Management needs @ Cissy.Mangrum@MaximizeRCM.com

You can contact me for your Revenue Cycle Management AI Technology Tools @ Cissy.Mangrum@RevTechPartners.com

Welcome to the Hidden Pulse with Cissy and My Guest, Max Alsgaard-Miller. Max is the founder of Alsgaard Miller Consulting, where he is a healthcare technology consultant, helping health-tech companies build, integrate, and scale products within the athenahealth ecosystem and other EMR systems across the healthcare space. With more than a decade of experience in product development, implementation, and operations at athenhealth, he brings deep practical insight into how clinical software succeeds in real-world clinical and practice management workflows. Max now advises start-ups and digital health teams on API strategy, workflow optimization, and go-to-market execution. He holds an MBA from Vanderbilt University and works with clients nationwide to accelerate adoption and growth.

Additional details to our show today, we will be talking about Price Transparency and how that affects hospitals, doctors, and patients!

I'm Cissy Mangrum, your Host, Co-Founder, and CRO of RevTech Partners and MaximizeRCM Consulting, where we operationalize your KPIs, build OKRs, and turn your data into actionable return on revenue.

This is The Hidden Pulse with Cissy, where every story is a pulse, every pulse is a testament to the human spirit!