The Fairness Playbook: How Fintech Can Earn Consumers’ Trust
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The Fairness Playbook: How Fintech Can Earn Consumers’ Trust
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Consumer Reports has a new playbook for fairness in digital finance and fintech app developers might want to take notes.
Mary sits down with Delicia Hand, senior director, digital marketplace at Consumer Reports, to talk about building apps that are transparent, inclusive and designed for real financial well-being.
Plus, they get into AI’s role in scams and why now is the moment for stronger consumer protections (not fewer).
Show notes
- Fairness by Design Playbook
Subscribe to the Money Isn’t Everything podcast here:
https://www.crnrstone.com/gritty-insights/podcasts/money-isnt-everything
Chapters:
[00:00] – Intro: What the Fairness & Design Playbook Is
[01:00] – Why Consumer Reports Built a Fintech Playbook
[03:00] – Filling the CFPB Gap in Consumer Protection
[06:00] – AI Scams and Voice Cloning Threats
[08:30] – Building with Consumers, Not for Them
[11:00] – How Financial Apps Can Be Designed Responsibly
[16:30] – What “Financial Well-Being” KPIs Should Look Like
[22:00] – Making Financial Health Part of Product Success
[26:30] – Designing for Inclusivity and Accessibility
[29:40] – Advice for Fintech Developers + What’s Next from CR
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