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The Conscious Check In

The Conscious Check In

Von: Amy Wald
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The Conscious Check-In brings together the leaders who are shaping the future of travel and hospitality. Named a Top 40 Hospitality Podcast by the International Hospitality Institute, we spotlight visionaries behind unique destinations, unforgettable stays, and guest experiences that leave a lasting impact. Hosted by Amy Wald, founder of Greenluxe Inc., this podcast takes listeners behind the scenes of the world’s most inspiring eco-luxury hotels, forward-thinking resorts, and design-driven properties leading the shift toward regenerative travel. Through soulful, story-rich conversations with hoteliers, sustainability champions, and creative minds, each episode invites you to explore how purpose, beauty, and business can align to create unforgettable guest experiences—and a better world. Whether you're a hotel professional ready to future-proof your property, or a traveler in search of meaningful escapes, The Conscious Check-in is your guide to the people, places, and practices shaping the next generation of travel. ✨ Expect to hear about: Trailblazing sustainability programs & behind-the-scenes innovation Green certifications, wellness trends & planet-positive design Staff training, guest behavior shifts & building internal momentum Personal journeys from leaders redefining what luxury means today Every episode is a compass pointing toward a more intentional, experiential, and inspired future—for travelers and the industry alike. 🎧 Available on YouTube, Spotify, and Apple Podcast.Copyright 2026 Amy Wald Marketing & Vertrieb Reiseliteratur & Erläuterungen Sozialwissenschaften Wissenschaft Ökonomie
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  • How 1 Hotels Reimagines Luxury Hotel Concierge | Michelle Exarhos

    How 1 Hotels Reimagines Luxury Hotel Concierge | Michelle Exarhos
    Jun 12 2026
    Sign up to our newsletterWhat is the future of the luxury hotel concierge in a world of AI, personalization, and rising traveler expectations? In this conversation, Amy Wald speaks with Michelle Exarhos, President of Les Clefs d’Or Denmark and an experienced luxury hotel concierge, about why concierge service remains one of hospitality’s most powerful differentiators. Michelle shares how she built her career across Four Seasons, Generator, Radisson, and 1 Hotels, and why great concierge work goes far beyond bookings. The episode explores human intuition, guest psychology, sustainable luxury storytelling, local sourcing, and why the best concierge teams can drive loyalty, revenue, and unforgettable guest experiences.Timestamps / Episode Breakdown00:00:40 — How did Michelle Exarhos build a career as a luxury hotel concierge?00:03:18 — What she learned from Four Seasons Beverly Hills and early luxury service?00:04:11 — How do you create local experiences that bring in guests and locals alike?00:07:31 — What is Les Clefs d’Or and why does it matter in luxury hospitality?00:15:09 — How does concierge community and service through friendship work globally?00:20:53 — Will AI replace the luxury hotel concierge?00:23:30 — How do great concierges anticipate needs and read guests quickly?00:31:27 — How does 1 Hotels balance sustainability with five-star luxury?00:33:20 — How do hotels avoid greenwashing and tell sustainability stories well?00:39:03 — How do local materials and design shape the guest experience?00:42:04 — What is the most memorable guest request a concierge can solve?00:47:07 — What skills do great concierges need that outsiders underestimate?00:52:04 — How can concierge teams generate revenue, not just service?00:54:29 — What animal energy best matches a modern concierge?Guest BioMichelle Exarhos is an award-winning luxury hospitality professional and President of Les Clefs d’Or Denmark, the international concierge organization known for its service ethos and global network. With more than a decade of concierge experience across leading hospitality brands, Michelle brings deep expertise in guest experience, local partnerships, operational agility, and the evolving role of concierge teams in sustainable luxury hotels.Key LinksConnect with the MichelleListen to this Podcast on Apple or Spotify:Apple PodcastsSpotifyConnect with us:Partner with usLinkedInInstagramAbout Greenluxe1:1 with AmyAbout The Conscious Check-InThe Conscious Check-In is a Greenluxe podcast exploring the future of sustainable luxury hospitality, travel, and tourism. Hosted by Amy Wald, founder of Greenluxe, the show brings together hoteliers, travel leaders, sustainability experts, and brand innovators to examine how responsible hospitality can create stronger guest experiences, deeper brand trust, operational value, and measurable impact. From conservation-led luxury and responsible tourism to guest loyalty, wellness, community, and the evolving expectations of modern travelers, each episode helps hospitality leaders turn sustainability into a smarter way to stay relevant.Wherever you’re headed next — travel deeper, stay inspired.
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    1 Std. und 1 Min.
  • How the Cruise Industry Uses Sustainability as Competitive Advantage | Steve Jones, Will Pearson, Alex Schultz & Tony Rossi

    How the Cruise Industry Uses Sustainability as Competitive Advantage | Steve Jones, Will Pearson, Alex Schultz & Tony Rossi
    May 28 2026
    How can the cruise industry use sustainability as a competitive advantage, not just a compliance exercise?In this Seatrade panel, Amy Wald is joined by Steve Jones (ORCA),Will Pearson (Ocean Bottle), Alex Schultz (4ocean), and Tony Rossi (TerraCycle) to explore how the cruise sector can turn sustainability into guest value, operational progress, and stronger brand trust. From ocean conservation and circularity to crew engagement, stakeholder mapping, and sustainable product innovation, the conversation shows why cruise industry sustainability matters commercially and reputationally—and how cruise brands can start small, communicate better, and create measurable impact across the voyage experience.Timestamps / Episode Breakdown00:01:44 — What does cruise industry sustainability look like in practice?00:05:00 — How do you make ocean conservation understandable for guests and crew?00:06:24 — Can sustainable products improve the guest experience on ships?00:09:38 — Where should cruise brands start with sustainability partnerships?00:12:29 — What are the most common sustainability mistakes cruise brands make?00:16:49 — How do cruise lines shape destination perception and stakeholder trust?00:20:00 — Can sustainability drive revenue and competitive advantage?00:22:37 — Why is recycled content becoming the new standard?00:25:18 — How important is crew engagement in sustainability programs?00:31:21 — Are mega ships better or worse for sustainability outcomes?00:34:16 — What would the ocean say to the cruise industry?Guest BioSteve Jones is Director of Fundraising and Operations at ORCA, where he supports whale and dolphin conservation through crew training, education, citizen science, and vessel strike mitigation. Will Pearson is Co-Founder of Ocean Bottle, a social enterprise creating products that help fund ocean plastic collection while delivering strong retail and branding value. Alex Schultz is CEO and Co-Founder of 4Ocean, an ocean cleanup company partnering with brands to deliver accessible sustainability programs and measurable environmental impact. Tony Rossi leads business development at TerraCycle, helping companies recycle hard-to-recycle materials and build circular solutions that support both sustainability goals and business performance.Key LinksConnect with the guests:Steve Jones / ORCAWill Pearson / Ocean BottleAlex Schultz / 4OceanTony Rossi / TerraCycleListen to this Podcast on Apple or Spotify:Apple Podcasts: https://podcasts.apple.com/us/podcast/the-conscious-check-in/id1832522451Spotify: https://open.spotify.com/show/2YfXT8SElYqYEbhYqbD1AJ?si=00fad07476c14a70Connect with usPartner with us: https://www.greenluxeinc.com/partner-with-usLinkedIn: https://www.linkedin.com/company/theconsciouscheckin/Instagram: https://www.instagram.com/theconsciouscheckin/About Greenluxe: https://www.greenluxeinc.com/1:1 with Amy: https://calendly.com/greenluxeinc/sustainable-hospitalityAbout the podcastThe Conscious Check-In is a Greenluxe podcast exploring the future of sustainable luxury hospitality, travel, and tourism. Hosted by Amy Wald, founder of Greenluxe, the show brings together hoteliers, travel leaders, sustainability experts, and brand innovators to examine how responsible hospitality can create stronger guest experiences, deeper brand trust, operational value, and measurable impact. From conservation-led luxury and responsible tourism to guest loyalty, wellness, community, and the evolving expectations of modern travelers, each episode helps hospitality leaders turn sustainability into a smarter way to stay relevant.Wherever you’re headed next — travel deeper, stay inspired.
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    38 Min.
  • Transformational Travel and the Human Touch | Dan Christian

    Transformational Travel and the Human Touch | Dan Christian
    May 15 2026
    Subscribe to our NewsletterHow are sustainable travel and transformational travel reshaping the future of hospitality?In this episode, Amy sits down with Dan Christian, founder and host of the Travel Trends Podcast and a longtime travel industry executive, for a wide-ranging conversation on sustainable travel, storytelling, traveler behavior, and what’s next for the industry. Dan shares why sustainability is becoming table stakes, how transformational travel is moving from trend to expectation, and what travel brands, advisors, and hospitality leaders need to do now to stay relevant in a more conscious, experience-driven market.Timestamps / Episode Breakdown00:02:03 – Meet Dan Christian: from travel executive to Travel Trends Podcast host00:02:54 – A standout lesson in storytelling in hospitality and social-first travel marketing00:04:40 – How travel content can influence careers, leadership, and industry learning00:06:01 – Dan’s career journey through Lonely Planet, G Adventures, and digital transformation00:11:02 – COVID, personal loss, and the launch of Travel Trends Podcast00:13:52 – Where the industry is making real progress in sustainable travel00:17:07 – Why sustainability used to rank low for travelers—and what changed00:18:23 – Why sustainability is now table stakes for travel brands00:19:02 – Closing the gap between traveler intent and actual booking behavior00:19:55 – Why brands shouldn’t put the burden of sustainability on the guest00:23:00 – The language problem: sustainability, regeneration, and consumer confusion00:24:30 – What actually motivates conscious travel decisions: people, animals, and personal connection00:27:34 – Reframing eco experiences through wellness, connection, and guest benefit00:30:30 – The rise of transformational travel and why it matters now00:35:34 – What travel advisors need to understand about selling transformative experiences00:39:20 – What travel brands should stop saying—and start prioritizing instead00:41:27 – The future of travel demand, overtourism, and why sustainability can’t be optional00:46:10 – Dan’s favorite travel hacks and in-flight essentials00:49:34 – An overrated destination, a scary travel story, and Dan’s “animal energy”Key LinksConnect with the guest(s):Dan ChristianTravel Trends PodcastOur platformsApple PodcastsSpotifyConnect with usPartner with usLinkedInInstagramAbout Greenluxe1:1 with AmyGuest BioDan Christian is the founder and host of Travel Trends, a globally recognized B2B travel podcast focused on industry transformation, traveler behavior, and the future of travel. With over 20 years of experience across digital strategy, marketing, and travel leadership roles, Dan brings a sharp executive perspective on how brands can stay relevant, grow audience trust, and communicate change with clarity.About the Conscious Check-in PodcastThe Conscious Check-In is a Greenluxe podcast exploring the future of sustainable luxury hospitality, travel, and tourism. Hosted by Amy Wald, founder of Greenluxe, the show brings together hoteliers, travel leaders, sustainability experts, and brand innovators to examine how responsible hospitality can create stronger guest experiences, deeper brand trust, operational value, and measurable impact. From conservation-led luxury and responsible tourism to guest loyalty, wellness, community, and the evolving expectations of modern travelers, each episode helps hospitality leaders turn sustainability into a smarter way to stay relevant.Wherever you’re headed next — travel deeper, stay inspired.
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    1 Std.
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