What if the difference between an average company and a world-class one came down to a single choice, seeing every customer interaction as an obligation, or an opportunity?

In this episode, Cody breaks down a simple but powerful principle he learned from the Ritz-Carlton, one of the most service-obsessed brands on the planet. You’ll hear the viral story of a lost stuffed giraffe named Joshie, how it turned into a legendary customer experience, and why Cody is now implementing this same philosophy inside his own company. This episode will show you a new way to look at customer service, not as a checklist, but as a chance to create moments people talk about for years.

You’ll Learn How To:

• Turn normal customer moments into unforgettable experiences
• Empower your team to think creatively instead of acting like task-checkers
• Build raving fans without spending huge amounts of money
• Create a wow fund that transforms the way your team serves clients
• See customer service as a long-term investment, not a short-term cost

What You’ll Learn in This Episode:

(01:05) The Ritz-Carlton’s $2,000 rule and the trust behind it

(04:00) The viral Joshie the giraffe story

(07:00) How creativity grows when teams are empowered

(09:00) The Delta captain moment that changed Cody’s view of service

(11:30) How a simple $50 wow fund can transform your business

Who This Episode Is For:

• Entrepreneurs who want more raving fans and word-of-mouth referrals
• Leaders trying to build a service culture their team is proud of
• Business owners tired of transactional relationships and ready to create impact
• Anyone wanting simple, practical ways to stand out in a crowded market

Why You Should Listen:

If you’ve ever wondered how the best companies in the world build loyalty that lasts a lifetime, this episode gives you the blueprint. Cody shows how small, intentional moments, done consistently, create stories that spread, customers who return, and a team that feels trusted and empowered.

You don’t need a $2,000 budget to create magic. You just need heart, creativity, and the willingness to see opportunity where others see obligation.

Follow Cody Hofhine for tools, resources, and support on your journey:

Website: https://codyhofhine.com/

Instagram: https://www.instagram.com/codyhofhine/

Winners aren’t born, they’re built. Built through grit, resilience, and the courage to keep showing up long after everyone else has quit. In this episode, Cody breaks down the five traits that every true winner has in common, and how you can start developing them today. These aren’t abstract ideas or motivational fluff. They’re proven habits that have helped real people create extraordinary results in their business, family, and life.

If you’ve ever wondered what separates those who talk about success from those who actually live it, this episode gives you the roadmap. Tune in, take notes, and start building the traits that will change everything.

You’ll Learn How To:

• Stay relentless, even when everything in you wants to quit
• Build courage that moves you forward through fear, not away from it
• Dream big, and train your mind to believe it’s possible
• Take bold, imperfect action instead of waiting for perfect timing
• Surround yourself with people who pull you higher

What You’ll Learn in This Episode:

(00:00) Why winners are built, not born

(02:00) The story that proves persistence beats talent every time

(05:00) The power of courage, and how fear can become your fuel

(10:00) How to dream bigger and train your subconscious to see opportunity

(15:00) Why imperfect action creates more success than perfect planning

(18:00) The secret behind every top performer’s inner circle

(21:00) How to apply one of these five traits this week and see real change

Who This Episode Is For:

• Entrepreneurs who want to level up but feel stuck or distracted
  Leaders craving clarity, courage, and consistency
• Anyone ready to stop talking about success and start living it

Why You Should Listen:

Success doesn’t come down to luck, it’s built through daily choices and habits. This episode will show you the exact mindset shifts that separate winners from everyone else, so you can lead with confidence, take bolder action, and start creating lasting success in every area of your life.

Follow Cody Hofhine for tools, resources, and support on your journey:

Website: https://codyhofhine.com/

Instagram: https://www.instagram.com/codyhofhine/

Most of us fear loss like it’s the end of something good. We think of it as failure, heartbreak, or a roadblock to our plans. But what if those moments are actually shaping you, teaching lessons, and setting you up for the purpose and success you were meant to live?

In this episode of The Cody Hofhine Show, Cody opens up about three losses that changed his idea of success: losing money, missed opportunities, and his beloved mom. With honesty and faith, he shares how each experience became a setup for growth, gratitude, and purpose. Cody’s story shows how even the hardest moments can bring clarity, strength, and perspective.

You’ll Learn How To:

• See loss as a lesson, not a punishment
• Turn pain into purpose through faith and reflection
• Recognize when God is redirecting your path
• Recenter your priorities around what truly matters—faith, family, and being present
• Transform heartbreak into fuel for your greatest comeback

What You’ll Learn in This Episode:

(00:00) Every loss holds wisdom if you take time to learn

(02:00) Life happens for you, not to you

(03:00) Hard moments can set you up for bigger wins

(04:00) The same pain can lead to different outcomes

(06:00) Early struggles teach resilience and perspective

(08:00) Failure can plant seeds for future success

(09:00) Your biggest loss can lead to your biggest comeback

(11:00) “Stay in your lane” and invest in yourself

(14:00) Grief can reveal strength and spiritual insight

(18:00) Life’s greatest legacy is love and time

Who This Episode Is For:

• Entrepreneurs who feel like they’re giving their all but still struggling
• Leaders facing personal or financial setbacks
• Anyone navigating grief and looking for meaning
• Listeners ready to find purpose in pain and grow through it

Why You Should Listen

If you’ve ever felt crushed by failure or loss, this episode speaks to your heart. Cody shares three moments that tested his faith and reshaped how he sees success. You’ll come away with hope, practical wisdom, and the reminder that every loss carries a lesson—and that even our deepest pain can lead to our greatest purpose

Follow Cody Hofhine for tools, resources, and support on your journey:

Website: https://codyhofhine.com/

Instagram: https://www.instagram.com/codyhofhine/