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The Brilliant Business Podcast

The Brilliant Business Podcast

Von: Dan Jacobs
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 We get under the hood with business owners, operators, and strategists to understand what really makes organisations work in the real world, not just in theory. These are practical, experience-led conversations about leadership, systems, people, and decision-making. How good businesses are built, how they scale without breaking, and how founders move from carrying everything in their head to running something robust, profitable, and sustainable. If you’re responsible and interested in people, productivity, outcomes, and results, then this podcast is for you.Dan Jacobs Management & Leadership Ökonomie
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  • Why You’re Sabotaging Your Business With Admin (And How An Operations Consultant Fixes It)

    Why You’re Sabotaging Your Business With Admin (And How An Operations Consultant Fixes It)
    Feb 24 2026
    Are you drowning in admin you have no business doing while your sales, clients and creativity stall out? In this episode of the Brilliant Business Podcast, Dan Jacobs talks to operations consultant and founder of Backup Administration, Rachel Harvey‑Afuwape, about why small business owners must stop treating admin as a “necessary evil” and start treating operations as a strategic growth lever.​Rachel explains how she “wrenches order from the jaws of chaos” for busy founders, turning scattered tasks into repeatable systems, crystal clear processes and standard operating procedures that anyone on the team can follow. She breaks down the real difference between a basic virtual assistant and a proactive operations consultant, why you are almost certainly wasting hours every week on low‑value work, and how a few focused hours of expert support can replace the 8 to 10 hours you currently lose to admin.​You will hear how better project management stops half‑finished ideas and “shiny tools” from clogging up your business, how systemisation improves customer experience and referrals, and why consistent processes dramatically reduce stress and support your mental health as a founder. Rachel also shares her journey into operations and compliance, her advocacy for disability rights and accessibility, and her work chairing a charity for survivors of human trafficking, showing how a mindset of service and clarity runs through everything she does.​If you are a consultant, creative or small business owner who is stuck in the weeds, this conversation will show you how expert operations support, smart systemisation and the right virtual assistance can free you to fall back in love with your business and finally focus on the work only you can do.​Follow Rachel here:LinkedInWeb: https://www.backupadministration.co.ukFacebookKeywordsoperations consulting, virtual assistant, business efficiency, project management, customer experience, systemization, business growth, compliance, advocacy, small business supportSummaryIn this episode of the Brilliant Business Podcast, Dan Jacobs interviews Rachel Harvey-Afuwape, an operations consultant at Backup Administration. Rachel discusses her role in helping small businesses streamline their operations and administrative tasks, allowing business owners to focus on their core competencies. She emphasizes the importance of clarity in business objectives, the benefits of hiring a virtual assistant, and the impact of systemization on business growth. Rachel also shares her journey into operations consulting, her advocacy work for disability rights, and the significance of compliance in business operations.Chapters00:00 Introduction to Backup Administration01:40 Understanding the Role of an Operations Consultant03:31 Benefits of Hiring a Virtual Assistant05:44 The Importance of Clarity in Business Objectives09:26 Streamlining Processes for Efficiency13:21 Systemisation and Its Impact on Growth16:26 Enhancing Customer Experience through Consistency19:24 Project Completion and Coaching for Creatives25:52 The Journey into Operations Consulting29:32 Advocacy and Community Support31:07 Compliance in Business OperationsAbout DanDan Jacobs is a business builder, founder of Buybill, the platform revolutionising small business operations, and Podcast host.Dan believes that we can make the world a better place by helping small businesses succeed. He is the founder of ⁠⁠Buybill⁠⁠, a platform designed to give small businesses access to big-business operational capability. You can follow Dan on ⁠⁠LinkedIn⁠⁠ for practical insights on building brilliant, sustainable businesses.Keywords: operations consulting, virtual assistant, business efficiency, project management, customer experience, systemisation, business growth, compliance, advocacy, small business supportMusic track: Rock Me Now by PufinoSource: ⁠https://freetouse.com/music
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    40 Min.
  • Why Being Great at Your Job Isn’t Enough Anymore (And What to Build Instead)

    Why Being Great at Your Job Isn’t Enough Anymore (And What to Build Instead)
    Feb 17 2026
    In this episode of The Brilliant Business Podcast, I sit down with Petra Zink – brand and business growth strategist, founder of impaCCCt, and the360Talent.co, and creator of the Trusted Authority™ Framework – to unpack what it really takes to stand out as a consultant and leader in the age of AI. We dive into how to systemise and monetise your intellectual property, turn your experience into authority assets, and position yourself as the go‑to expert rather than just another smart operator competing on billable hours.You’ll hear why trust is now the ultimate currency – built through human connection, stories, and consistency, not logos and slogans – and why AI can accelerate your work but can’t replace your judgment, context, or emotional intelligence. Petra explains the shift from “cultural fit” to cultural contribution, how diverse thinking improves decision‑making, and why psychological safety is non‑negotiable for high‑performing teams. We also tackle the confidence and positioning challenges many women in leadership and consulting face, and how to reframe your value so organisations recognise and pay for the outcomes you create.If you’re a consultant, founder, or leader who wants to future‑proof your career, build a trusted personal brand, and stay relevant as technology and business models evolve, this conversation is a practical, honest playbook.What we cover:How to turn expertise into authority assets and scalable offersPositioning yourself as the go‑to in your niche, not a replaceable expertWhere AI helps (and where only humans should decide)Cultural fit vs cultural contribution in modern organisationsDiversity of thought and better decision‑makingPsychological safety, emotional intelligence, and real‑world leadershipWhy many women underestimate their value – and how to change thatListen now if you’re ready to stop trading time for money, build real authority, and lead with both strategy and humanity.Chapters00:00 Introduction to Authority Assets02:52 The Importance of Positioning in Consulting05:24 Building Trust and Authority08:08 The Role of AI in Consulting10:34 The Value of Human Judgment13:20 The Trusted Authority Framework15:52 Identifying Talent and Skills18:38 Cultural Fit vs. Cultural Contribution21:08 Navigating Change and Adaptability23:15 The Role of Women in Leadership25:59 Maintaining Trust in Organisations28:07 The Importance of Diversity in Thought30:15 Psychological Safety in Teams32:23 Decision-Making as a Meta Skill34:48 Emotional Intelligence in Leadership37:41 Reinventing Yourself39:50 Framework Fridays and Skill Stacking42:15 Building a Personal Brand45:11 The Role of Branding vs. Marketing46:58 Sustaining Culture During Transitions49:02 Conclusion and Key TakeawaysAbout PetraPetra Zink is a leadership and business strategy advisor to founders and business owners navigating growth, transition, and succession.She operates across two companies: impaCCCt, where she helps founders and executives turn what they know into brands, offers, and influence that drive business growth — and The360Talent.Co, where she helps put the right leaders in place so businesses can scale beyond the founder.Through her Trusted Authority™ framework, Petra helps founders move from expert to go-to — turning experience into influence others can carry across teams, clients, and future leaders.About DanDan Jacobs is a business builder, founder, and host of The Brilliant Business Podcast.Dan believes that we can make the world a better place by helping small businesses succeed. He is the founder of ⁠Buybill⁠, a platform designed to give small businesses access to big-business operational capability. Follow Dan on ⁠LinkedIn⁠.Music track: Rock Me Now by PufinoSource: https://freetouse.com/music
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    1 Std. und 13 Min.
  • Suicide Is a Workplace Issue: Why Culture, Language, and Leadership Matter - with Caroline Roodhouse

    Suicide Is a Workplace Issue: Why Culture, Language, and Leadership Matter - with Caroline Roodhouse
    Feb 10 2026
    Caroline is a best-selling author, speaker and advocate transforming how we talk about suicide, grief and healing. After losing her husband to suicide in 2018, she turned personal tragedy into a mission rooted in hope, honesty and humanity. Through her book Daddy Blackbird, she shares life-saving messages that create space for honest, healing conversations. A Strategic Communications and Wellbeing Specialist, and author of the British Standard’s First Steps Guide to Suicide and the Workplace, Caroline helps organisations build emotionally intelligent, human-centred cultures. A mother of two, she leads with empathy, courage and connection. Her message is clear: how we speak saves lives.You can get in touch with Caroline here:Caroline's LinkedInwww.daddyblackbird.comCaroline's book is on Amazon (a must read for anyone interested in wellbeing and mental health) Daddy Blackbird's LinkedInLink to: The British Standard's 30480 Suicide and the Workplace: A Practical First Steps Guide to SupportSummaryIn this conversation, Caroline Roodhouse shares her journey from personal tragedy to becoming an advocate for mental health and suicide prevention in the workplace. She discusses the importance of creating empathetic work environments, the role of communication in supporting employees, and the need for organisations to proactively address mental health issues. Caroline emphasises the significance of acknowledgment, the impact of workplace culture on mental health, and the necessity of implementing strategies for prevention and postvention. She also highlights the importance of changing the language around suicide and providing practical support for those grieving a loss.Chapters00:00 Introduction to Caroline Roodhouse and Her Mission02:47 The Impact of Workplace Culture on Mental Health05:18 Creating a Supportive Work Environment07:50 Empathy vs. Productivity in the Workplace10:11 The Role of Acknowledgment in Employee Wellbeing12:46 Bringing Your Whole Self to Work14:18 Proactive Approaches to Suicide Prevention17:12 The Importance of Leadership in Mental Health19:49 Legislation and Duty of Care in Mental Health22:15 Understanding Postvention and Its Importance25:42 The Importance of Employee Well-being28:58 Changing the Language Around Suicide32:49 Supporting Grief and Loss36:07 Reaching In: Practical Support for Those in Grief38:05 The Value of Lived Experience in Business40:21 Advice for Entrepreneurs with Lived Experience42:47 Implementing Mental Health Standards in OrganisationsIf you need to speak to someone about the way you’re feeling, contact one of the services below or your local equivalent:🤲 Find help local to you using the Hub of Hope from Chasing the Stigma 🤲 Call Samaritans on 116 123🤲 Text ‘SHOUT’ to 85258 from Shout UK 🤲 United for Global Mental Health is a global services and support finder🤲 Attend a local #ANDYSMANCLUB group (there are nearly 300 free groups nationally)🤲 The Jordan Legacy CIC offers excellent support and signposting 🤲 Explore the resources available from Campaign Against Living Miserably 🤲 Speak Their Name CIO is a space that helps people in the UK bereaved by suicide🤲 Find peer-to-peer support through Survivors of Bereavement by Suicide🤲 Visit Suicide&Co for resources to help navigate suicide-related griefAbout DanDan Jacobs is a business builder, founder, and host of The Brilliant Business Podcast.Dan believes that we can make the world a better place by helping small businesses succeed. He is the founder of ⁠Buybill⁠, a platform designed to give small businesses access to big-business operational capability. You can follow Dan on ⁠LinkedIn⁠ for practical insights on building brilliant, sustainable businesses.Music track: Rock Me Now by PufinoSource: https://freetouse.com/music
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    48 Min.
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