Tales from the Service Industry (Episode Recap & Catch-Up)** In this lively episode, the hosts reunite after an unplanned, year-long hiatus due to life events—including corrupted files, a new baby, and job changes. They open with a humorous discussion about wedding roles, elopements, and vacation plans, before diving into life updates and behind-the-scenes stories from the hospitality industry.

Key Highlights: * Podcast Hiatus Explained: The team apologizes for their sudden absence and reveals the last episode’s recording was lost due to technical issues. Life also “got in the way,” including a new baby (“Baby Bean”) for one of the hosts.

Life & Career Updates: One host moved within the same state, took a new role in hospitality safety management, and now oversees about 200 employees. Her new responsibilities include managing safety protocols, injury response, and firing staff—often for attendance issues or safety violations.

Workplace Stories: Memorable terminations: Teen employees caught kissing and grabbing each other on the job. A staff member closed a door on a child’s arm and showed no empathy. Multiple terminations due to no-call/no-shows and attendance issues. * Dramatic incidents: Strokes, seizures, guest collisions on water attractions, and plenty of employee drama due to scheduling conflicts.

Return of the Cursive Complaint Lady: A recurring “character” from a previous episode—an elderly guest who writes illegible cursive—returned and filed another complaint, referencing a past interaction where the host allegedly said, “There’s the door.” The hosts react with amusement, noting how frequent it is for guests who swear they’ll "never return" to come back anyway.

And so much more...

Tone & Takeaway: The episode blends humor, absurd real-life moments, and candid workplace frustrations from the hospitality industry. It's a fun, informal catch-up filled with personal milestones, managerial challenges, and tales of wild guest behavior—perfect for fans who enjoy behind-the-scenes service industry drama.

Welcome to Tales from the Service Industry, where we bring you the craziest and most outrageous stories from behind the scenes of the service world. This week, join hosts Gwynn and Ms. B as they share their nightmare experience flying with Frontier Airlines. From over-sharing flight crew to a chaos-inducing delay, this airline was definitely not up to par. But it doesn't end there - Ms. B will also be sharing her wild run-in with TSA over a seemingly innocent pink princess water bottle. Tune in as they discuss what went wrong and what could have been done better by Frontier Airlines. Have you had a similar experience with the airline? Share it with us using the hashtag #FrontierFail. Stay tuned for a rollercoaster ride of laughter and frustration on Tales from the Service Industry.

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In Smooth Jazz Gwynn and Ms. B were unable to join us. So Liz and I changed the tempo and sat down with Jazz and slowed the beat. Join us for some fun stories, some behind the scenes and, of course, our A-Holes of the week.

As always, we would appreciate your support. A like, a subscribe (hit that bell icon) and a share to someone in the service industry, would be greatly appreciated. It only takes a moment for you, but means the world to us.

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